Browse Forums Owner Builder Forum Re: My experience buying windows in China 161Sep 09, 2021 3:04 pm Hi Vakman, Yes please, send me the actual document, but where are you getting it from, it's not on the Superhouse website and neither is it in WERS. Ed@ecoeco.com.au Thanks "ECOECO" At 'EcoEco', we design windows, we design the best windows, we do it for you, so that when you’re happy we are happy. Tel. 1800 326 326 Re: My experience buying windows in China 162Sep 09, 2021 3:36 pm Always ask for a numbered, independently verifiable certificate and / or test report. Check and confirm its genuine before spending any money. If a trader or factory cannot offer this then its simply because it does not exist, despite what they may say online. Reliable good quality suppliers will have them. Re: My experience buying windows in China 163Sep 10, 2021 3:52 am Be aware, not all is what it seems to be. I lost my business 6 years ago to dishonesty, theft and deceit. Don’t lose your hard earned cash. Ask questions and challenge every “fact”. Check WERS, and AGWA. Check, check, check. If you buy windows and they turn out to be non-compliant, you have lost your money. You don’t have to buy windows from me to ask questions. I will always help if I can. Thanks Ed "ECOECO" At 'EcoEco', we design windows, we design the best windows, we do it for you, so that when you’re happy we are happy. Tel. 1800 326 326 Re: My experience buying windows in China 164Sep 10, 2021 3:54 am Kippers01 Always ask for a numbered, independently verifiable certificate and / or test report. Check and confirm its genuine before spending any money. If a trader or factory cannot offer this then its simply because it does not exist, despite what they may say online. Reliable good quality suppliers will have them. Exactly. This is very good advice. Follow it. "ECOECO" At 'EcoEco', we design windows, we design the best windows, we do it for you, so that when you’re happy we are happy. Tel. 1800 326 326 Re: My experience buying windows in China 165Sep 12, 2021 12:04 pm ECOECO Hi Vakman, Yes please, send me the actual document, but where are you getting it from, it's not on the Superhouse website and neither is it in WERS. Ed@ecoeco.com.au Thanks Well did you guess that I would not receive an email? "ECOECO" At 'EcoEco', we design windows, we design the best windows, we do it for you, so that when you’re happy we are happy. Tel. 1800 326 326 Re: My experience buying windows in China 166Dec 05, 2021 5:11 pm ECOECO Rizroz Oh hell no. Do not do this for the love of gawd. Someone told us to do it cos it was cheaper and we were referred to a massive Chine factory. It was the worst experience of our builder lives. They say they meet Australian standards and they don’t they leak when it rains they use rubber than falls out, the handles are supposedly German but have fallen off, the hardware was crooked on all 21 French doors. No precision just whacked on wherever. The drawings and what was delivered are not the same. Two windows were never shipped, and then they said we have to pay shipping and tax for the two we already paid for again, just to get them here. There is no Australian government department to help you. For international trade. It’s do at own risk. We took the risk on our own house before we would ever consider using for our builds. And now we have a 5 bedroom Lake house house filled with double glazed French doors and Double glazed windows that leak and steam and whistle and are all broken in some way shape or form. Whole house has to be replaced. DO NOT DO THIS. I have photos and happy to warn anyone that will listen. Biggest regret of our lives and we flip houses for hobby and build luxury homes for day job. Please for your sanity save yourself the pain. Oh and the Chinese are lovely until you start complaining then they get nasty, personal and rude and there is nothing you can do for compensation or reimbursement and they know it. They just sting one person after another. I'd love to see your videos... I have imported from China for 23 years the trick is to have your own window and have a Chinese person in China to audit the specification and quality of output. Then make sure that the windows are appropriately packaged so they arrive in great shape. Having your own window allows you to have the windows tested in Australia. Ed In our industry a Australian wholesaler will buy the raw materials and ship it to factory,then will have simple details with actual samples shipped over and then still maybe have a independent quality check before shipping. To not have similar setups always ends up with give me anything close and their idea of fixing a problem often ends up by sending another container of the same product,which to them is problem fixed,but to the in experienced means that they now have twice as much poor product that most their retailers will still reject. Re: My experience buying windows in China 167Dec 08, 2021 1:37 pm Hi I am very interested in buying and shipping to the US, can someone send me you point of contact. Even if it an Australian contact, they my be able to put me on to someone who can assist with a US order. I have another quick question, it seems like on Alibaba there are so many Superhouse agents, how do I get in contact with a true agent that works directly with Superhouse Your help will be greatly appreciated, my email is contact@fortressestates.com Thanks Re: My experience buying windows in China 168Dec 08, 2021 1:41 pm You can try TiLogisitics on (02) 8811 6688. Very reliable and informative freight forwarder/agent. Fortress Homes Hi I am very interested in buying and shipping to the US, can someone send me you point of contact. Even if it an Australian contact, they my be able to put me on to someone who can assist with a US order. I have another quick question, it seems like on Alibaba there are so many Superhouse agents, how do I get in contact with a true agent that works directly with Superhouse Your help will be greatly appreciated, my email is contact@fortressestates.com Thanks Re: My experience buying windows in China 169Dec 17, 2021 11:49 am Hi all, Superhouse updated their website with performance test results and certification. https://www.isuperhouse.com/performance-tests/ I checked some of the links and they do seem to work. Re: My experience buying windows in China 170Dec 17, 2021 11:57 am vakman Hi all, Superhouse updated their website with performance test results and certification. https://www.isuperhouse.com/performance-tests/ I checked some of the links and they do seem to work. Thanks. Will check it out. Now that you've had windows and doors from Super house for a while, any problems? How do you feel about them now? Re: My experience buying windows in China 171Dec 17, 2021 12:01 pm Seriously, it’s been a good experience. I will say in warm weather it definitely makes a difference lowering the ambient room temp and noise. The sliding windows I find are fairly useless when it comes to blocking out noise, but the casement and tilt/turn windows, bifolds are amazing EdDantes vakman Hi all, Superhouse updated their website with performance test results and certification. https://www.isuperhouse.com/performance-tests/ I checked some of the links and they do seem to work. Thanks. Will check it out. Now that you've had windows and doors from Super house for a while, any problems? How do you feel about them now? Re: My experience buying windows in China 172Dec 17, 2021 12:59 pm vakman Hi all, Superhouse updated their website with performance test results and certification. https://www.isuperhouse.com/performance-tests/ I checked some of the links and they do seem to work. Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ "ECOECO" At 'EcoEco', we design windows, we design the best windows, we do it for you, so that when you’re happy we are happy. Tel. 1800 326 326 Re: My experience buying windows in China 173Dec 17, 2021 1:00 pm vakman Seriously, it’s been a good experience. I will say in warm weather it definitely makes a difference lowering the ambient room temp and noise. The sliding windows I find are fairly useless when it comes to blocking out noise, but the casement and tilt/turn windows, bifolds are amazing EdDantes vakman Hi all, Superhouse updated their website with performance test results and certification. https://www.isuperhouse.com/performance-tests/ I checked some of the links and they do seem to work. Thanks. Will check it out. Now that you've had windows and doors from Super house for a while, any problems? How do you feel about them now? Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ "ECOECO" At 'EcoEco', we design windows, we design the best windows, we do it for you, so that when you’re happy we are happy. Tel. 1800 326 326 Re: My experience buying windows in China 175Feb 10, 2022 2:53 pm vakman Seriously, it’s been a good experience. I will say in warm weather it definitely makes a difference lowering the ambient room temp and noise. The sliding windows I find are fairly useless when it comes to blocking out noise, but the casement and tilt/turn windows, bifolds are amazing EdDantes vakman Hi all, Superhouse updated their website with performance test results and certification. https://www.isuperhouse.com/performance-tests/ I checked some of the links and they do seem to work. Thanks. Will check it out. Now that you've had windows and doors from Super house for a while, any problems? How do you feel about them now? Hello, I saw many very helpful posts from you on the forum - thanks!. Seems like you are also from Western Sydney. Would you mind telling me what you paid for shipping to Sydney? Can I get it shipped to my house? And, can you confirm the certifier accepted the claimed Australian Standards for the windows. Need quite a couple of windows & doors for a house and two granny flats. Re: My experience buying windows in China 176Feb 22, 2022 6:31 pm KateG I’m working in the building industry as a project manager assistant and we bought all windows for our recent project in China. I’m also an owner builder and know that saving money on windows can make a big difference in the budget. That’s why I share my experience here. We met the window company representatives at a trade show in Sydney and visited several of their projects in Sydney before we considered working with them. Beforehand we’ve consulted with major Australian brands and we were impressed by the Chinese knowledge about windows, glass types, wind rating, insulation values and frames. The service and response time was also remarkable compared to Australian window companies. We started with the window list that we’ve got from the house designer (including basic rules), so the window selection process was pretty smooth. The company has different systems for residential or commercial use and the quality is competitive to Australian products in every price range. Some facts: The windows are compliant to AS/NZ Standard. The range of glass is also satisfying. (single, double, low E…) They have standard frame colors and produce custom colors as well We were well in our schedule and I can not complain about anything. (One of the fly screenes was damaged during transport and they send us a new one.) Shipping was organized by the window company and conducted by a Sydney based importing agent. They were very professional and I've worked with them again. No paper work, no headaches and no extra costs (Only what was communicated upfront.) Are there any lessons I’ve learnt that improves communications / reduces errors / encourages good working relationship? It is always important to communicate clear and precise what you want. If you want something out of the ordinary send sample photos of what you want. Ask the window company to do the same to avoid misunderstandings. This is more a general advise that would apply to Australian companies as well: Don't mix to many window systems and glass types. This creates a possibility of error. And before you order know what windows you want (including current BASIX rules). The windows we ordered cost half as much compared to the Australian market. Shipping costs around 2000AUD to Sydney including fees. If you import as a private person you have t pay 10% GST . When it comes to the shipping process ask the company to give you a "certificate of origin" because it safes you 5% import duty. If you want to make the deal extra safe pay via Alibaba trade assurance. It works a bit like PayPal and they would help with complaint management in case there is something to complain. But my general experience with the Chinese company was very good and they helped where ever there is something that can be approved and was promised. We're going to order with them again. If you want contact information PM me. Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Hi Kate Can I get the contact details of the Window Supplier from China? Do they have any installer here in Australia? My house needs lot of double glazed windows and most of them are huge in size. My builder is a bit worried ordering from China as he feels installation could be an issue and if something goes wrong would make things extremely difficult. Hi Kate Can I get the contact details of the Window Supplier from China? Do they have any installer here in Australia? My house needs lot of double glazed windows and most of them are huge in size. My builder is a bit worried ordering from China as he feels installation could be an issue and if something goes wrong would make things extremely difficult. It would be great if you could share the details to tutulbuet@gmail.com Re: My experience buying windows in China 177Feb 23, 2022 7:32 am Hi 'boneym', I am also looking into importing windows, doors and cabinets for a house we are renovating, and a granny flat. I have been in contact(Alibaba messaging) with a sales person from SuperWu (SuperHouse) https://cnsuperwu.en.alibaba.com/ They also gave me the contact for a kitchen and cabinet place - www.aisenfurniture.com They seem to work together, and can pack all windows and cabinets in the same container. The double glazed windows and doors are very heavy. Shipping them here seems super expensive. Not sure how or when KateG got it shipped for around $2000? After all fees and charges the quotes I got were more than twice that just for some windows and doors. The shipping quote the factory in China gives you is NOT the actual price! There are still lots of fees and charges, GST & Duty added to that once it arrives at the port in Australia. The best solution I have found till now is getting a whole 20" container shipped to Sydney. We often import products from China via my business. But, never a container before. The importing company I normally use (OOCL) gave me a quote just under $10,000 for importing the container, with all fees and charges(there are many additional "hidden" fees), and transport via side loader truck to a local self storage place that can store a container($250 for 1 month). The shipping place said I can keep the container free of charge for 14 days. So, I will have 14 days to unload the super heavy windows and doors(over 200kg for a 2.4m sliding door apparently). Re: My experience buying windows in China 178Feb 23, 2022 7:44 am The price of sea freight has gone up heaps so it can't be 2k anymore. Get a quote from TiLogistics from Jake and see if he can do better. The service there is amazing. I use Superhouse to manufacture. Good luck! djhosken Hi 'boneym', I am also looking into importing windows, doors and cabinets for a house we are renovating, and a granny flat. I have been in contact(Alibaba messaging) with a sales person from SuperWu (SuperHouse) https://cnsuperwu.en.alibaba.com/ They also gave me the contact for a kitchen and cabinet place - www.aisenfurniture.com They seem to work together, and can pack all windows and cabinets in the same container. The double glazed windows and doors are very heavy. Shipping them here seems super expensive. Not sure how or when KateG got it shipped for around $2000? After all fees and charges the quotes I got were more than twice that just for some windows and doors. The shipping quote the factory in China gives you is NOT the actual price! There are still lots of fees and charges, GST & Duty added to that once it arrives at the port in Australia. The best solution I have found till now is getting a whole 20" container shipped to Sydney. We often import products from China via my business. But, never a container before. The importing company I normally use (OOCL) gave me a quote just under $10,000 for importing the container, with all fees and charges(there are many additional "hidden" fees), and transport via side loader truck to a local self storage place that can store a container($250 for 1 month). The shipping place said I can keep the container free of charge for 14 days. So, I will have 14 days to unload the super heavy windows and doors(over 200kg for a 2.4m sliding door apparently). Re: My experience buying windows in China 179Feb 23, 2022 8:18 am FreddyS The price of sea freight has gone up heaps so it can't be 2k anymore. Get a quote from TiLogistics from Jake and see if he can do better. The service there is amazing. I use Superhouse to manufacture. Good luck! djhosken Hi 'boneym', I am also looking into importing windows, doors and cabinets for a house we are renovating, and a granny flat. I have been in contact(Alibaba messaging) with a sales person from SuperWu (SuperHouse) https://cnsuperwu.en.alibaba.com/ They also gave me the contact for a kitchen and cabinet place - www.aisenfurniture.com They seem to work together, and can pack all windows and cabinets in the same container. The double glazed windows and doors are very heavy. Shipping them here seems super expensive. Not sure how or when KateG got it shipped for around $2000? After all fees and charges the quotes I got were more than twice that just for some windows and doors. The shipping quote the factory in China gives you is NOT the actual price! There are still lots of fees and charges, GST & Duty added to that once it arrives at the port in Australia. The best solution I have found till now is getting a whole 20" container shipped to Sydney. We often import products from China via my business. But, never a container before. The importing company I normally use (OOCL) gave me a quote just under $10,000 for importing the container, with all fees and charges(there are many additional "hidden" fees), and transport via side loader truck to a local self storage place that can store a container($250 for 1 month). The shipping place said I can keep the container free of charge for 14 days. So, I will have 14 days to unload the super heavy windows and doors(over 200kg for a 2.4m sliding door apparently). Hi, FreddyS thanks for the information! I will contact TiLogistics as you suggested. I would love to see some sample windows and doors from SuperHouse (SuperWu). Do you maybe know someone in Sydney who would be willing to show some of the windows/doors from SuperHouse? I am located in North West Sydney. Re: My experience buying windows in China 180Feb 23, 2022 8:22 am Sorry mate, I build and sell so have nothing to show you. I've done four so far using this supplier and so far so good. djhosken FreddyS The price of sea freight has gone up heaps so it can't be 2k anymore. Get a quote from TiLogistics from Jake and see if he can do better. The service there is amazing. I use Superhouse to manufacture. Good luck! djhosken Hi 'boneym', I am also looking into importing windows, doors and cabinets for a house we are renovating, and a granny flat. I have been in contact(Alibaba messaging) with a sales person from SuperWu (SuperHouse) https://cnsuperwu.en.alibaba.com/ They also gave me the contact for a kitchen and cabinet place - www.aisenfurniture.com They seem to work together, and can pack all windows and cabinets in the same container. The double glazed windows and doors are very heavy. Shipping them here seems super expensive. Not sure how or when KateG got it shipped for around $2000? After all fees and charges the quotes I got were more than twice that just for some windows and doors. The shipping quote the factory in China gives you is NOT the actual price! There are still lots of fees and charges, GST & Duty added to that once it arrives at the port in Australia. The best solution I have found till now is getting a whole 20" container shipped to Sydney. We often import products from China via my business. But, never a container before. The importing company I normally use (OOCL) gave me a quote just under $10,000 for importing the container, with all fees and charges(there are many additional "hidden" fees), and transport via side loader truck to a local self storage place that can store a container($250 for 1 month). The shipping place said I can keep the container free of charge for 14 days. So, I will have 14 days to unload the super heavy windows and doors(over 200kg for a 2.4m sliding door apparently). Hi, FreddyS thanks for the information! I will contact TiLogistics as you suggested. I would love to see some sample windows and doors from SuperHouse (SuperWu). Do you maybe know someone in Sydney who would be willing to show some of the windows/doors from SuperHouse? I am located in North West Sydney. I apologise for any confusion, but your understanding is correct. We approached our situation differently based on advice from… 11 53177 Hi All, I have been dealing with icare for insurance in completing our house after our original builder went bust. We have gotten to tender stage and one of the companies… 0 20781 11 40696 |