It took quite a while for us to get thru the power companies and even now after 9 months, we have a credit but we don't seem to be getting any cash and I don't know if we'll use up as much electricity as we have in credit - we are pretty careful with energy anyway.
I hope you can get your situation sorted out - power companies seem inefficient and it's all confusing.
pf
Moe
I am with Sanctuary Energy on the free the solar scheme plan, and really recommend going with someone else. I signed up in August 2010, the panels were finally installed in May 2011, and to this day the panels still have not been connected to the Grid so i am still not seeing any rebate from them.
When i signed up i was told by the Rep who came to my house that the 5 year contract started from the beginning of my first bill. After a few phone calls to ask why the panels had not been connected to the grid yet and never given a straight answer, i was told that the 5 year contract did not start until the panels were connect to the grid. This seems like a scam Sanctuary Energy uses to keep customers with them for longer than 5 years.
I am currently contacting the department of fair trading to see what my right are to have the panels removed at Sanctuary Energy's expense and to go with a different suppler. The panels might be free, but Sanctuary Energy are more trouble than they are worth.
When i signed up i was told by the Rep who came to my house that the 5 year contract started from the beginning of my first bill. After a few phone calls to ask why the panels had not been connected to the grid yet and never given a straight answer, i was told that the 5 year contract did not start until the panels were connect to the grid. This seems like a scam Sanctuary Energy uses to keep customers with them for longer than 5 years.
I am currently contacting the department of fair trading to see what my right are to have the panels removed at Sanctuary Energy's expense and to go with a different suppler. The panels might be free, but Sanctuary Energy are more trouble than they are worth.