We are currently building and the builder is attempting to claim an additional $1200 for our electrical lead in.
The ETSA box is in the neighbours yard and there was a lead in conduit already in place on our block (provided by the land developer).
Initially we were told that the additional charges were because the electrician had to come down to the front of our block, bore under a path and then across to the neighbours, back under the path (that does not exist as that side has not been developed yet) and up to the ETSA box. All that we have been given as explanation so far is a crudely drawn hand diagram.
Upon querying we have had the story change several times
-The lead in was not there and they had to dig and run it in
- They could not find the lead in conduit and had to do the digging (I found the conduit that had been pulled from the ground and there is also no sign that digging has been performed)
- The conduit was located but was broken and had to be replaced
- The cost is simply for additional cable run (the total run is 20-22 metres at best with 8 metres plus an additional $330 already in our contract)
We are currently waiting on our site supervisor to meet with the electrician on site (They offered for us to join them however conveniently planned a time in the middle of the morning when I can not get off work) and by all accounts at this stage it sounds as if the site supervisor will simply take the electricians word for what was done and the costs will stand and they will decide on the reason whilst at the site.
The office Customer Support Manager has been reasonably helpful however it appears on the surface that they will simply work off of what the site supervisor advises them.
Not sure how to proceed however we are 100% confident that we are being charged for work that has not been performed.
Looking for some advise as to how to handle this situation and also if anyone has any similar experiences and how they handled it.