I also can't find much in terms of average timeline, so thought would be helpful if I post our key dates
- 28-02-19 Paid 1st Deposit
- 07-03-19 Paid 2nd Deposit
- 13-03-19 Soil Test / Site Survey
- 14-03-19 File paused due to parking restriction concerns
- 16-03-19 Tour of Showroom
- 04-04-19 File un-paused, sent to head office
- 10-05-19 Colors Appointment
- 03-06-19 Tender Appointment
- 18-06-2019 Electrical Appointment
- 18-07-2019 Contract Appointment
- 23-09-2019 Site Start
- TBC Slab
- TBC Frame
TBC Lock Up
- TBC FIT
- TBC Completion
Henley have a mixed bag of reviews, overall pretty poor with 2.9 star on google and 3.4 star on product review. We were going to run when we read the reviews, but I did notice some reviews were excellent, the difference appears to be the site supervisor and team you get allocated, every team is different and so fingers crossed we get the good team.
Electricity Pit takes an average of 2 months, a colleague of mine took 6 months! Henley are not able to recommend details on amps and phase until Tender, which is far too late to start organising and this should be changed by them. So what I found online. Henley recommend "If you plan to have refrigerated air conditioning in your home then you should have three phase installed"
Now for the amps. There is no price difference for amps, it goes up as 40,50,63++. But 63 is the max provided to residential without supplying extra information on why you need it, such as what specific equipment will require it. So we went 3 phase, 63 amps. I've seen all sorts of prices, from $3000 to $13,000 ours is costing $3,538 as Pole was pretty close, 6-7meters.
Job Number: 315865
Administrator: Ashlee H
Sales: Eris C. (Amy also helped)
Colors: Rebecca D
Tender: Nathanial W.
Site Supervisor: TBC
Sales: 5 Stars! Eris and Amy were very helpful, the process was pretty quick and easy. Positive experience overall and would be happy to recommend.
Designer / Showroom: 5 Stars too! Great selection, found staff extremely helpful with design tips. Priced very good. We visited 4 times in advance so we could read online reviews of products to help choose & compared prices from independent suppliers. We were very organised, had a spreadsheet with +200 rows 90% pre-filled, we were still there 6 hours, cant imagine how anyone could complete the job in the day if not prepared. We didn't feel rushed or unsure of choices, but could imagine you might if not prepared.
Administrator: Also 5 Stars! Our Admin Ashlee has been super helpful in dealing with the many customisations we are asking to quote. I'm sure she is sick of us already, I think we've been pretty annoying and she has been great, she always responds same day and with great detail. I also expected everytime we contact to change the plans there would be costs, but that was not the case at all, they were so helpful and accommodating. Near the end they did an audit of our docs & plans and they found some really small things we had missed they recommend we change, was impressed with the attention to detail.
Tender: Also another 5 stars, Nathaniel was really lovely to work with and explained everything clearly and was able to answer all our questions. We are hoping his estimates of Traffic Management and Rock Removal as correct, as what is in our tender doc is "provisional" and he advised its externally unlikely they will use it all.