Browse Forums Building A New House Re: Henley 7Feb 21, 2020 4:28 pm Suggacup Hi Toby, I had a mixed build experience with Henley. I built the Ramada 7 bedrooms and 6 bathrooms which is no longer available. Handover was done a few months ago. If you are building straight off the plan without any changes, they will build to spec and you should have no complains. If you have any changes however minor it is best to go to another builder as Henley suck at customer service. Henley customer service should rename themselves 'Henley service' as they are only concerned about protecting themselves. They won't give you a straight answer and will look for ways to fob you off any way they can. My build supervisor however was the knight in shining armour who did a great job and a quality build. All issues were dealt with promptly.Without him which Henley would have got the worst review from me. Good luck! Sorry to reply to an aged post, can you advise on what sort of changes you are talking about? We are requesting to make change to close the alfresco and adding ensuite to one of the bedroom, and still don't see the draft after waiting for three weeks. Should we walk away? Hi, If you give a set of criteria as to what means 'good' to you, it'll give others prompts to respond. We considered Henley early on but there were two factors that… 1 10440 |