Sorry that I haven't been able to provide an update for the last month or so.
The latest news is that xxxxx are now demanding that a significant portion of my posts on this website be deleted.
So if in coming days you see that my posts have been removed this is why.
I just want to reiterate that the reason for posting here has always been to give an honest account of our building experience with xxxxx. I sincerely believe that this forum is a useful tool for people to share experiences and advice on renovating and building, and I have taken pleasure in helping a number of members resolve technical issues during my time here.
I also believe that this forum is an incredibly useful resource to make recommendations on trades, suppliers and builders to help people through the building process.
Having said that, the last 6 months has been a nothing short of a nightmare for my wife and I.
We are a young family with 4 children including an 11 month old baby. We chose xxxxx xxxxx because they assured us in writing that they were a bespoke custom business who used better quality trades then their volume housing business and on this basis we trusted them to build our dream forever home.
The reality was that whilst the design process was good, the construction was handled by the same trades and management who handle the volume housing business. I can also honestly say that these trades were some of the worst quality that I have seen in over 20 years in the building industry. (As background in a former life I was the NSW General Manager for Metricon's medium density business, so I do have experience managing trades and assessing quality. I have also worked for Clarendon and related construction companies so I do understand the average to above average quality provided by volume home builders and my expectations were set along these lines.)
To this day they are yet to apologise for the stress and financial strain they have caused my family.
For the reasons outlined above and many more that I have already covered, it has been our honest and genuine experience that xxxxx has not built in accordance with Australian Standards in all areas, and that their customer service has been appalling.
I hope everyone has a much better experience on their building journey than we have.
Till next time
Well, legally they can't be demanding that, we are in free press country, aren't we?
The fact they are requesting them will work well against them in Class Action law suit.
The parties have reached a mutual understanding in resolution of each of the other parties concerns