Browse Forums Building A New House Re: Demolition of house with NBN HFC cable already there. 2Mar 13, 2018 6:05 pm MyFirst Hi, Has anyone demolished a house with overhead NBN HFC cable already attached to the house. Will the demolisher just cut the cable? Cheers, Re: Demolition of house with NBN HFC cable already there. 3Mar 13, 2018 6:22 pm Thanks. Did NBN inform you how much they charge to remove the cable and the unit. Also did your demolition co. remove the cable and unit and attach to the pole. Or you have to get a separate electrical contractor to do that? Re: Demolition of house with NBN HFC cable already there. 4Mar 15, 2018 1:13 pm MyFirst Hi, Has anyone demolished a house with overhead NBN HFC cable already attached to the house. Will the demolisher just cut the cable? Cheers, We demolished back in August/September 2017. I tried to contact NBN for about 4 weeks about abolishing NBN ready for demo. Eventually someone contacted me, charged me something like $310 and said a technician would contact me. I asked when and he said he didn't know, they were very busy. Our demo was already booked and ready to go. Demo day arrived, NBN still there. Hubby had removed the inside box. Demo company cut the cable. Twisted it round the post and the rest went down with the house. A week later I got an email from the NBN guy I'd been in contact with telling me that a technician had been and removed the equipment. Flat out lie. So we're at the other end now, house is a matter or weeks away from being ready and now I'm getting a cold sweat at the thought of dealing with NBN again to get it connected to the new house. I keep hearing horror stories. Re: Demolition of house with NBN HFC cable already there. 6Mar 15, 2018 1:20 pm MyFirst Thanks for your reply... Sounds like don't bother with NBN for removal. Just get demo guys to cut it. But I guess reconnection no choice. Check with your demo company but from what I've heard this seems to be a common thing with KDR's Yeah wish us luck, lol Re: Demolition of house with NBN HFC cable already there. 7Mar 15, 2018 8:20 pm MyFirst Thanks. Did NBN inform you how much they charge to remove the cable and the unit. Also did your demolition co. remove the cable and unit and attach to the pole. Or you have to get a separate electrical contractor to do that? Re: Demolition of house with NBN HFC cable already there. 8Jul 03, 2018 10:57 am Hi all. Can I please be provided the email address(es) and/or phone numbers that you all used to speak to the correct department within NBN Co in relation to the disconnect of existing NBN HFC cables? We're planning to knock-down in about 6 months and this has been driving me nuts, as demo companies do not consider NBN as a utility, so have no idea about how to go about this. Cheers! Re: Demolition of house with NBN HFC cable already there. 9Jul 03, 2018 2:48 pm Hi Cheltsider, I have a funny story to share with you based on my experience in the last few mths. From my initial research advise given to me was don't bother with NBN. However I thought I do the right thing. Contacted NBN, acknowledge to them that they will be a fee invovled and then ONLY they will assign you a case manager. And then you pay your $315 between 4-6 weeks they will remove it and update their system. In my case as other commented they never came. In my case was they made a mistake on their end. So when I demo the house. I have no choice but for the demo. co to cut the cable for us. We also have an old optus overhead cable. Optus was so efficient. Call them up, made an appointment, 3 days later they sent a truck and all done. NBN, I really feel sorry for us the tax payers... One of the top aussie co. , best paid.. but work wise...... BTW, to answer your question, just go to NBNCo web site and email their general email address and they will take care of you. Re: Demolition of house with NBN HFC cable already there. 10Jul 03, 2018 9:21 pm I work in the industry,not for NBN Co. I would strongly suggest you request them to remove their hardware and any connections. Two reasons: 1) You'll be showing at an end stage or close to it, so every service provider will assume that you have a wall plate/NTD etc. You'll end up going back and forward with the service provider for weeks on end until they start remediation from NBN and they find out that you knocked the place down. 2) While the cable goes to the property/have hardware on site from NBN, you don't own it. They'll try and hit you up for recoverable works and thats after point 1. Call the general NBN Co line and ask for a complaints case number so you can track it. Re: Demolition of house with NBN HFC cable already there. 11Jun 14, 2019 1:00 pm Thought I revisit this topic. Disclaimer: NBN may change their policy in future .etc. who knows what their policies are. If you are in Melbourne and have NBN HFC at service class 23 (ie. wall plate is there but never connected to NBN before) on you existing house before you knock it down. I had a friend building a new house. He has no idea his house was already on service class 23. NBN just marked his house as class 23 on their system just because previously he has foxtel. So he knockdown the house. The demo. co. removed the foxtel cable. He didn't bother to ask and pay NBN to remove the HFC cable. (which is basically foxtel cable). So recently he connect to NBN. NBN came and see oh is a new house. But the builder conduit was on the right side as oppose to left side ( closest to the nbn pit). So 5 days later they came and dig a trench on the nature strip put a conduit and connect to NBN for him. 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