Put it in an email to your Site manager and cc the CM.
If it is not listed specifically as a variation in your Kitchen Culture paperwork.....
As I said before, it seems their default position is to hang the cupboard below the top edge.
Hi Nom, When we noticed the kitchen cabinets overhanging the window in October 2017 we mentioned this to Metricon's site manager at the time and he told us this was a 'design detail' that had recently been corrected in the plans for future customers because people were not happy with it. He said that the correction "obviously will not help you", and we would have to accept it this way because Metricon would not change it. He later told us he would fix it "out of his own pocket" however this did not happen. In a later meeting Metricon's senior area manager declined to fix it. It looks terrible so we have requested they change it and are awaiting their response. The plan documents that we had signed that show the window and cabinets aligned. In addition, all of Metricon's display homes and marketing materials present the kitchen window and cabinets aligned. I suggest people check this 'design detail' in their homes. Norfolk
Oh sorry, this was not the final drawing, we've changed few things during the appointment. Need to find the variation paperwork.[/quote]
Also check the elevations. If it’s not on there it also strengthens your case.