Browse Forums Building A New House Re: M3tricon in Victoria - General consensus 9Aug 22, 2008 8:35 pm homeishome Hi Pod How did they mislead you over site costs? Did they charge you more than what was in the contract? Hi, our initial SC was good in that she helped us choose the right home for our block, but I distinctly remember having to really drag a site cost estimate out of her, she said she couldn't say, I asked for a rough idea and she said 'about $5000'. They did all the soil tests etc, and we did Studio 501, went for our PC signing to find that site costs had come in at $22000. They basically missed out an entire step of their flow chart in that we didn't have any feedback about site costs, I think we should have had a proper quote from them once they got all the tests back. We refused to pay that amount. So followed about 8 weeks of them going on a wild goose chase and trying to blame everyone else for the expensive site costs, even suggesting we go back to the land developers as they'd put too much top soil on the land or some such nonsense. Denied that the SC had ever told us an estimate and then said the responsibility was with us for never asking for an exact estimate of site costs, apparently we'd only ever asked if they could actually build on our block of land. Complete bollocks, but their word against ours. At this point my OH flipped and sent them an email listing all their promises that they boast of on their website and pointing out how they'd failed at each step. They phoned him about 2 minutes after he'd sent this email and finally did something - spoke to someone higher up who worked out if the house was moved 800mm to the side this would save us about$8K. Then we cut a few other upgrades out (like air con) and got back to within budget (just about ). So that was the saga - this was all exactly a year ago! I'm kind of resigned to their rubbish customer service now, I don't get as stressed as I used to about it and I've got used to phoning/emailing and stating very simply what I want and expect rather than ranting. Re: M3tricon in Victoria - General consensus 10Aug 23, 2008 10:49 am Yeah we had a similar story to the site cost pod, but our was charging too much for a little cut a fill. Our initial Sales Consultant ran a fixed site cost calculation and came to $17,500, which I new was wrong as our land is pretty much flat. The land did rise in the front 5 metres but after that it was level. Then she said that the cost will change after they do our soil test and the exact cost would be shown in our pre-lim contract. Then on our pre-lim contract we noticed that the cost didn't change and our customer service said it was a fixed cost and couldn't be change. Looking at the engineering report all they had to do was shift 100mm from one side to another and they wanted to charge $17,500 for that. Said that we were not going to pay that for such a little job that it'll take them 30 min to do. She saw her manager and brought it down to $12,500, which I still think is expensive. I think that it should of cost on around $8K - $10K, they explained as well about our slab was 'H' class, reasoning why it cost so much, but in the end we just went with it as we wanted to build that house and they were the only ones who were going to do it.
Tell you what, they really know how to make money off us from an easy job. Once the building starts hopefully in October, I'll keep my eye on them like a hawk (GO THE HAWKS!!!) and like everyone says, rough it out, keep on them and don't take any crap. Thanks guys Re: M3tricon in Victoria - General consensus 11Aug 23, 2008 9:15 pm Hi Sonny,
We are building with M3tricon in regional Victoria, based out of their Traralgon office. We've had a pretty good run so far (we get handover in a week) but it helps to be a bit assertive along the way. I'll even give them a conditional plug: IF we were to build again, AND we could use the same sales reps, supervisors, customer service and front office people, AND certain tradespeople were not used again, THEN we wouldn't even bother looking for a different builder. Geoff - Decophile. Re: M3tricon in Victoria - General consensus 12Aug 24, 2008 7:16 am Hi,
We built the mercer and we're very happy with it! Started in June last year and house was finished in Dec. We didn't move until Feb because we we're waiting on flooring being finished. Overall very happy with the build. We got Kevin to do pre-plaster and final inspection - I think this was important. The builders agreed to fix any problems that were identified. A lot depends which area you're in, which contractors you get etc. Keep on top of things, keep an eye on the build and raise any issues immediately with your csc and I'm sure you'll be fine. Good luck with your build! Metricon Alfresco Debate 13Sep 02, 2008 6:54 pm Hi
I was looking atbuilding with another builder and did some searching. Apparently (found all information on-line through the Age) PD are sueing them and a number of other builders for copyright. Check it out by searching through Google. Friends of ours built with them and were not too happy. I think no matter who you build with there will be headaches! LL You should check your detail drawings, it may show downpipe within brick pier. 14 14089 For reference, this is the Austlii reference. My take on this is, that they would be breaking the law denying access to a homeowner in Victoria, or their agent from having… 1 9082 Hey everyone Not for me or anyone I know, just generally interested. For a single allotment house, are you allowed to take the fence on both sides of your house and… 0 20888 |