Browse Forums Building A New House Re: Building Sahara Belle with Henley !!!! 61Feb 06, 2017 3:23 pm I have involved Darbecca into framing inspection. But got a surprise from Henley today that I cannot be present at the site during inspection as the SS won't be present during inspection. I don't understand how they can let a stranger walk in through the property checking every thing but the owner of the property who pays for every thing can't access the site without their permission!!! And they waited until the last minute to informed me that I should not be present there. They purposefully plays up. Otherwise I have to cancel the appointment and then set another dates from both of them. Bloody customer service from Henley!!! The Site supervisor has not contacted me for anything even to introduce himself and the frame is already finished. I have asked multiple times to the construction supervisor about it and today she says she was not aware of it. I was really ** off. "Don't you F*** read your emails. Re: Building Sahara Belle with Henley !!!! 62Feb 06, 2017 4:08 pm DAlex I have involved Darbecca into framing inspection. But got a surprise from Henley today that I cannot be present at the site during inspection as the SS won't be present during inspection. I don't understand how they can let a stranger walk in through the property checking every thing but the owner of the property who pays for every thing can't access the site without their permission!!! And they waited until the last minute to informed me that I should not be present there. They purposefully plays up. Otherwise I have to cancel the appointment and then set another dates from both of them. Bloody customer service from Henley!!! The Site supervisor has not contacted me for anything even to introduce himself and the frame is already finished. I have asked multiple times to the construction supervisor about it and today she says she was not aware of it. I was really ** off. "Don't you F*** read your emails. Chill! Relax! So did you go to the site anyways? I would've gone to the site as they won't know anyways that you were there. Its bad though that your SS hasn't contacted you yet. Did you inform them from the start that you will be hiring a private inspector is it just last minute? I think they can be funny at times. Follow our build on instagram @henley_ivory32 Our first build Mainvue Homes Ivory 436 / Henley Ivory 32 https://forum.homeone.com.au/viewtopic.php?f=31&t=86187 Re: Building Sahara Belle with Henley !!!! 63Feb 06, 2017 4:39 pm YeuG DAlex I have involved Darbecca into framing inspection. But got a surprise from Henley today that I cannot be present at the site during inspection as the SS won't be present during inspection. I don't understand how they can let a stranger walk in through the property checking every thing but the owner of the property who pays for every thing can't access the site without their permission!!! And they waited until the last minute to informed me that I should not be present there. They purposefully plays up. Otherwise I have to cancel the appointment and then set another dates from both of them. Bloody customer service from Henley!!! The Site supervisor has not contacted me for anything even to introduce himself and the frame is already finished. I have asked multiple times to the construction supervisor about it and today she says she was not aware of it. I was really ** off. "Don't you F*** read your emails. Chill! Relax! So did you go to the site anyways? I would've gone to the site as they won't know anyways that you were there. Its bad though that your SS hasn't contacted you yet. Did you inform them from the start that you will be hiring a private inspector is it just last minute? I think they can be funny at times. I go to site often as I live very close. I am planning to go anyway. I have involved Darbecca last week only. But I had queried that at the start and they were happy to involve independent inspector at any time. I had asked about it last week and fixed the time as soon as Henley confirmed about the frame will be finishing on Wednesday. Today the CS sent an email saying that I am not supposed to visit the property on the inspection time. I was like what the hell ". So I called the CS and asked what is it about and she says if I want to go I have to take appointment with SS and he won't be coming as he is not free at that time. And she was like if I wanted to visit I should have contacted him early and get appointment. how am I supposed to contact him with out a number or email despite asking her multiple times. And she said he was supposed to contact me within two weeks of site start and she didn't know that the SS has not contacted me yet. So I said read my emails. Any way I will be going there at the time of inspection and see how it goes. CS said she will arrange a meeting with SS next week. Re: Building Sahara Belle with Henley !!!! 64Feb 10, 2017 3:54 pm Henley has informed the frame work has not finished so can't go forward with the inspection yet. The FIRST MEETING with the SS at Site: Hi are you Dean the SS. "Yes I am". Ok we can't stand here at the front as the workers are putting up tiles. So let's go to the back side" Me: OK. Going to the back side of house . After one min of silence. Me : so can you tell me how things are progressing? SS: the frame is nearly finished and today we are installing roof tiles.... Silence... Me: So can you show me around the progress of the framing. SS: "you can't go upstairs as they are tiling. So you can look around the ground floor... Me: OK. Going around the house. Noticed many pieces are not joined together. Some with 2 cm gaps in between hanging on nails. Me : Looks like these are not joined properly. SS: YEAH it looks like it. Silence.. Me: so are you going to fix it or what is the plan?? SS: See I have not inspected the frame yet. Anyway it gets assessed and they will assess if the house is structurally sound. If they pass it it means house is structurally compliant. Me : you told you haven't inspected the house. How often do you check how things are progressing according to the plan. SS: the frame needs compliance certificate so they will assess and you have involved Darbecca. So let them asses it and we will see.. Me notices a broken piece due to nailing. : what about these ones. SS: what about it. Me : Looks like it's broken... SS: YEAH the nail has gone through the jolt on the wood. That's why it's broken. Me: is it going to get replaced. SS: it's not holding anything on its top. So.. Shrugs shoulders like whatever.... Me : what about those frame that is curvy. SS : YEAH looks like it's bent. Let them inspect the house and we will see from there. --------/ I don't know it looks like being approachable is not in his books... And I am worried about how it is going to be... Re: Building Sahara Belle with Henley !!!! 66Mar 16, 2017 11:22 pm Hi, I'm currently with Henley (Monaco Lux Q2) and waiting for them to give me a settlement date. Henley also needs to rectify things from Darbecca's final report since they installed my gas meter at wrong location + many undone business inside the house. From my experience, you need to make a visit appointment with Henley Office, even not direct to your SS. After Henley officer confirmed giving you a date. A record will be noted in their system for Insurance purpose (check it in your contract). Once you have a date, then tell your Private Inspector to give them a call "just 1 day before" as introduce themselves to Henley.. lol Check terms & condition in your HIA Contract & Next Generation Specification Contract - Sec 1.6 (Henley usually tell us to ignored reading this one) .. lol Cheers Hi, If you give a set of criteria as to what means 'good' to you, it'll give others prompts to respond. We considered Henley early on but there were two factors that… 1 10514 go upvc window frames ensure insulation under colorbond. not just sarking, lighter color roof also not sure if you have seen this viewtopic.php?t=5823 last couple of pages… 4 110573 |