Browse Forums Building A New House 1 Mar 11, 2016 9:25 am Buying a house came as a surprise to me!
After the birth of my first child and becoming a single mum in the first 7 weeks, I made the decision to move back to my roots, so my son would have the benefit of family around him, and I would have some support when I needed it. Although I had been saving my entire life it was not enough to buy a house. A single stay at home mum with ill health was not going to find it easy to get a home loan so I was looking for a rental. But, my situation changed as result of a past tragedy. I had made enquiries through a solicitor about compensation for a car accident that had caused me multiple injuries, 3 months in hospital, loss of my unborn child and the inability to go back to work due to physical and emotional health- I can't even tell you how I felt when we settled on a payout that would cover more than half of a mortgage, which meant I could get a loan! Nothing could replace the life I lost, but to be able to give my son a home of his own, and a secure future is a wonderful feeling. Within a month I had bought my block of land- I rushed into it .. But.. I don't regret my choice.. It's complicated, but good position. Then came the research of Builders.. I visited and compared all the big companies, and narrowed my choices to Henley or Burbank. The quality of the Henley display homes was much richer than others, and the company SEEMED more professional, of course with it came a higher cost.. But Burbank were amazing with their customer care, I am a people person and this was very very important to me, .. And as my sister had just built with them I knew they followed through and made the building experience as personal and pleasant as one could expect for such an important event time in your life- first home! I made my deposit with them before their Christmas break. But I wasn't settled.. . I really wanted that something extra.. So after many sleepless nights I canceled with Burbank and signed with Henley.. I made it very clear to everyone from the start that I had NO IDEA! I had only known for a month I would be building a house, I needed a lot of guidance, I made it clear every step of the way. Sales was not a bad experience, though I was misled on a few things that were important to me. Like larger windows not being much different to the cost- subtract bricks, add windows= Negligible cost. I wanted windows EVERYWHERE so this was a pretty big shock to the system when I found it wasn't true.. And there was a bit of loss in translation when my sales rep left and my file handed over to another rep. ..but it wasn't bad, the windows were the only real issue I had . They were more helpful than they were hindering . They were very patient with my nervousness and uncertainty about everything and there was little pressure. Perhaps there could have been more guidance into personalizing what I wanted- as I was told at the next stage sales should have done.. But I really didn't expect that to be their job. So then I was on to Admin stage and it was all go! I was busy moving out of the house 2 story 3 bedroom house I had called home 12 years, into my mums bungalow, lots of things to offload, sort out and store. I was also preparing for surgery to have a tumor removed from between my eye and brain. In Hindsight,.. I wish I had just said WHOA! Lets put this on ice- my health is priority and I don't need any other stress with this massive operation coming up. BUT - I wanted to have everything in place, should I not come out of the operating theatre- the house would go ahead for my son.. It started with just a bit of pressure. . If we don't progress we will to have a "price review" .. I don't even want to count the number of times I heard about this PRICE REVIEW between start of admin and signing the contract! Passive aggressive pressure!!!! Color Selection- WELL!!!!! I had done my research.. I traveled all over Melbourne looking at benchtops on display.. Not just samples.. Bricks on houses, roof colors.. EVERYTHING!! And I drove the 3 hours to Cosham Show rooms several times to put it all together, inspite of being told the best day to go by Henley staff and then feeling embarrassed arriving to find a sign on the door saying "By appointment only" on that day.. I got some help from a great consultant.. I put in some hard yards so I knew what choices to make.. But I expected some guidance with things I could not research. I was feeling ok however, nervous, but certain after my exciting color selection day, everything would fall into place and I would be able to concentrate on the operation just a week ahead. When I met my consultant on the day of my Color Selection Appointment, it didn't take long for me to realise this was not going to be the experience I had been looking forward to. She began by screwing her nose up at my roof color selection, and told me "No one chooses that color" well I almost hoped for some natural disaster or emergency evacuation to get me out of there! She did not even glance at the scrapbook I had carefully and thoughtfully put together to get my ideas across. While I babbled on and turned pages I felt crushed to look up and see she was typing something on the computer, paying no attention to me at all. No interest what so ever. And any upgrades I asked about were passed off, she could not give me a cost on anything ... HOW YOU CAN POSSIBLY select upgrades without knowing the cost.. And I can't understand for the life of me how a consultant can not know the cost of ANYTHING - even something as simple as a free standing bath tub?? The girl refused to give me costs on ANYTHING AT ALL! So in the end, so fed up with her, I threw away my list of upgrades.. Some of which I still regret. And even after I got some help from a more accommodating consultant during my tender appointment.. for a short time.. There are still things I am going to resent. Always.. And remind me of that horrid day that should have been so happy! Though this is becoming a very familiar feeling. And whispering to other consultants during our session seemed to me more suited to a play ground than this place where I was putting all my hopes, dreams and future together. - I had thought color selection would be an exciting and fun experience- that is how it has been described to me by most people I know! I left the building so messed up, in tears, and more unsure than ever about my house!!! But I only had 6 days to prepare for surgery so I had to suck it up and move on. My Tender appointment was booked a week after my operation!??? - because we needed to get things done to avoid the DREADED PRICE REVIEW.. And it was very clear to me at this stage either staff believed my planned surgery was imaginary, or my health was just a totally irrelevant issue- another thing I have come to expect from Henley. When I suggested I might still be in hospital after having my face peeled off, jaw disconnected, cheek bone pulled out and a hole put in my skull.. We managed to push the appointment out to 3 weeks after surgery ... So I had plenty to think about while in hospital!~!! Before the appointment I asked if there was the possibility of a walk through of the home I had chosen as I had upgraded my selection to a completely different design on my final day with sales and had only walked through the previous plan. But I was told that was not an option. Though it had been in sales. And with that I had my first dummy spit!!! I let go of all the disappointment and told them how I felt. My Customer Service Administrator was sympathetic and apologetic, and the solution was to give me more time at Tender Appointment, to touch on a few of the issues back in Cosham Studio. The "favor" was a little exaggerated as my Tender Presenter had no other appointments booked for that day but he did his best to help me out and guide me through everything I didn't understand. There was just so much I was unsure of, that I thought would have been addressed by that stage and with decisions needing to be made that day I was completely overwhelmed. There were a lot of costs I was unhappy about and needed an explanation for .. And my Customer Service Administrator did her darndest to sort it out for me.. She might have lost her cool with me a couple of times, but for the most part, she did her very best- which was limited to the information and responses from other Henley departments. Which didn't give her much to work with! I feel for the girls in the office!! I really and truly do!! They have MASSIVE jobs.! And I am grateful to both of the ladies, admin and construction stage, who were given the challenge of my job number! - just to give an example of these issues- I didn't want brown (light or dark) or red alfresco doors.. It did not fit with a provincial scheme. There were no other options. My ideal was liming white.. Or just white in the end... So after basically being told we don't do much more than Henley brown. I asked they not be stained at all so I could do them after. What a saga!!! I was told that would be another $900 odd. It took 3 weeks and several phone calls from various departments to finally agree that it should not cost ANYTHING to NOT stain the alfresco doors... any normal human would presume it saved Henley a few hundred and should have been a credit.. but after fighting the cost, well I wasn't going to try and argue that point. So nightmare after nightmare we are getting closer to contract stage. Still alot of unanswered questions. The Henley Clendonvale inclusions document states on Page 1 "Don’t pay extra for the best performing orientation, our base plans have a 6 Star energy rating." - now this to me says my house will be 6* without further costs. I had added double glazed windows and eaves to the costs for energy efficiency. Yet there was a charge of $2060 "Provide 6* Energy Upgrade".. extra insulation. When I questioned this I was granted another "favor" - they would do an energy assessment on my design before I signed contracts. I couldn't believe that this charge was inserted WITHOUT doing an energy assessment at all?? ? This assessment however, resulted in further costs to meet 6* due to high ceilings and eaves being added. There are several Henley slogans and statements that do not ring true to me, but I'm assured that they are thoroughly assessed by a legal team prior to publication to avoid being liable for false and misleading information??? "At Henley, we do not just build houses, we create homes for hundreds of Victorians every year. We understand that building your new home is one of the biggest journeys that you will undertake. We are dedicated to being there for you, every step of the way" "At Henley, we are committed to giving you all the information you need for your home building journey, upfront. It is our philosophy that you have the right to know exactly what your new dream home looks" . "We ensure that all the information that you need to make an informed decision is available to you to start planning your new home" My story explains why I feel these statements are not truth. After alot more messing around we got to contract stage, I was not at all a happy customer by then, but still the dreaded "Price Review" hung over my head! I was so upset by the whole process, I decided I was going to forfeit my deposit and pull the pin. If it was so much trouble in the administration stage, how was the build going to go!!!? My Customer Service Administrator put in one last plea to those who COULD make changes to the cost of my contract. VOILA !! a Credit of $11,421! It seemed suddenly I no longer needed a "Fully Suspended Slab" or "Bored Pier footing system supporting concrete slab to achieve deepened internal beams" Of course I had little understanding of what all this meant- I was such a nervous wreck from my dealings and trying to recover from major surgery. But it was good right!!??? That's a lot of money to subtract from the cost! ? For what ever reason.. and again it was put across as a BIG favor! Well, on my Admin's part it was .. she had gone the extra mile to help me. But what I was not told was that it was a correction of a massive error!!! I was being charged for items that were not intended. It wasn't till recently my Building Inspector requested a copy of the slab design the truth behind this came to light.. *The slab design was completed on The 18th of June 2015 and was not altered at any stage- there was always only partially suspended slab (not fully suspended slab) and no bored pier footings. *My contract was drawn up 14th of July 2015... almost a month later. *The credit of these items was given on the 30th of July 2015 with not mention that they had made a massive mistake! That's pretty huge Henley!!?? Would I ever have had an idea how my slab was constructed? Nearly got away with it! BUT! not knowing this at the time, I signed the contracts and sent them back, and finally felt I could sit back and focus on my son and my recovery. I was so drained I cannot even begin to explain how I felt, and when I let go of all that stress I let go of alot of things - I stopped functioning efficiently and drifted into depression. It was not quite over, I was sent Final Contract drawings to sign, before they could begin the build.. well I just couldn't get it together, and I was terrified of the build.. so subconsciously. FORGOT to sign and send.. But they started building in September anyway. I don't know how important these documents are.. but the build is finished and they still don't have my signature on them? I was introduced to my Construction Supervisor, who I'd had good reports about, and he updated me every two weeks, but I didn't really have any questions, I couldn't get enthusiastic, so I sat back and let them build. With my depression, my living arrangements became too difficult, so I moved me my son and my pets again to my father's guesthouse. In November there was small hiccup, the bricks I had selected were not available- so the job was held up. My construction Supervisor was promoted with in the company and I got a polite phone call to explain someone else would take over the job. He was great, very down to earth and somehow located the bricks for me before they were available from the supplier. He rang me each week and was a little more informative about the job- just a different kind of guy. I tried to get enthused for Christmas for the sake of my son, the house was all but finished, I was told the first two weeks after the Christmas break would be presentation. But I was struggling big time and experienced a breakdown right on the eve of Christmas- spending the following week in tears. Maybe I need to hit rock bottom to pick myself up- get interested in my house again. Start being more proactive about what was going on. The workers were back on 14th Jan, but not much seemed to be happening. On the 26th I noticed through the window a massive hole in the roof inside, I was afraid someone had broken in.. so messaged and called my Construction Supervisor but couldn't get hold of him. Finally I contacted the office on the 29th - I was only then advised that my construction Supervisor had left Henley and another had to be assigned. My third Construction Supervisor contacted me, and didn't sound happy to have been given my job at this stage. We spoke a couple of times, he was not very friendly.. bordering rude and advised me he would not be following through things I had discussed with previous Supervisor. Such as bricks not being left on property. Not huge things.. but being told bad luck.. well, started to get my back up again. He requested and appointment for a Pre New Home Presentation Inspection.. a week prior to the New Home Presentation being booked, so we could go over things, and I could point out things that needed to be fixed or changed so we could settle sooner. I canceled other appointments and had my 3 year old cared for., and I waited.. I was immediately upset to see that the front yard that I had leveled before Henley started, had been entirely destroyed by the gas installation. . but .. it started as a small irritation. Of course I had arrived earlier, so I waited 15 minutes after the appointment time to text him. no reply, so I called.. and text and called.. 45 minutes I was fuming !! I called the office but my contact was on her break. All up I waited for over an hour and was in tears!! I had been so excited, this was the first time I would see inside my house. . I had not asked previously. NO SHOW My Construction administrator called me back as soon as she got the message. "I'm so sorry, but your construction Supervisor has left the company suddenly!" WHAT!??? She was very very apologetic and this time, it was not one's fault I had not been advised as it had been that morning he left.. But the Construction Manager had been advised by the Supervisor of the appointment.. Not that I hold him responsible either... But it was another inconvenience and upset. My admin assured me I would get to see the house as early as possible the following week, since it was a Friday.. But I didn't even get a call from the construction manager till the following Wednesday, and as my New Home Presentation was booked for the Monday- there was supposedly no point in inspection the house prior. The conversation was not a pleasant one at all, and left me feeling even more furious!! 4th change in Construction Supervisor in 4 months! So much had not been passed on, I had to go over it all again. Excuses and no apology. The destroyed front yard was the gas fitter's doing, not Henley's responsibility... there was an excuse for every question. At the end of the day, no one cared about my job number - no one was responsible for it as it passed between ever changing staff members. I had booked a Building Inspector to go through the New Home Presentation with me. THANK GOD!! I was such a nervous wreck and had no idea what to look for! His findings My contract detailed the drainage away from the footings required, - but most of the drainage areas were on an upward slope. The bricks sills were on a 3 degree angle when they should be - according to the Australian Standard- 15 degrees with an inch over hang. ( this was later pointed out to me - after much avoidance and trying to persuade me the color would be different if they redid them, - my Henley Contract states that brick sills will be between 1 and 10 degree angles.) The front step - a pallet was not fixed and the wrong height There were going to be a lot of issues with the driveway. The hole that had been noted ( someone had fell through installing insulation) Was repaired very visibly! Smaller issues like, Cracks in the laminate on shelving where screw were inserted, cracks in the tiles, lots of marks in the paint. etc. When I found the step repaired a few days later with a few bits of broken wood tacked onto the bottom and the "thing" siliconed to the concrete.. It was quite clear what Henley thought of me! Exactly the way I felt from conversations with Construction management.. So I put it in an email to my Construction Administrator- how I felt, How I had been treated and bought to Henley's attention that I had discovered the issue with slab design. She seems to care, and I believe she is trying to find answers. I do feel for the girls in the office that have to deal with ALL the fall out, all the mistakes other's make, and the wrath of dissatisfied customers. They deserve gold medals. There has been a small shift- very small. But then I got a call from the Victorian Building Manager, - he had not read my emails detailing the issues and I was too tired to talk. He told me he would look at my file and call me the next day. So he did- I had a few notes, but thinking that he had read my emails he would know the issues. I told him that I felt because of the change of staff, no one had cared about my house- He assured me HE cared about my house.. and then asked me if I had had my New Home Presentation yet?! Hang on WHAT??! You don't know!?? And then asked me if they had a list of things that needed to be amended for settlement?? HEY!??? Oh, he hadn't had time to look at my file, or my emails yet claimed to care about my experience?!!! WTF?!!!! And that is where we are at folks!!!! This is my life I have invested with Henley, this is my supposed dream home, every cent I've ever saved, my son's future. I would expect to have been treated better by a used car sales man and I have been treated with more respect by almost every supermarket cashier I've been client to! This should be the most exciting time of my life. This should be AMAZING! "We understand that building your new home is one of the biggest journeys that you will undertake. We are dedicated to being there for you, every step of the way" REALLY ?! When!? When have you understood or cared about me or my house, or my journey I'm a mess, I'm sick, my son has been robbed of my attention, the energy I should have, and my focus on him for almost a year! He's 3 Years old!!!? I can never get this critical time back for him. I've been diagnosed with Fibromyalgia which is believed to have come about from being under so much stress for so long. Henley has GIVEN me nothing, there have been a few apologies, and favors that were NOT favors at all, but for the hell they've put me through words have no significance! They've taken so much from me, not just all the money all ever have. And what can I do? I'm a just single mum, without a clue- and naive to have trusted such a company to do the right thing by me when again and again they proved it would never happen Re: My Henley Personal Experience- I am so over it! 2Mar 11, 2016 3:41 pm Omg klubear...I'm so sorry to hear of your horrible experience. No excuses on the behalf of any builder could validate that kind of treatment of a client. Obviously they have some real internal issues if staff turn over is high. I hope to god at handover all those issues with your house are sorted and you and your son can enjoy your new home. I'd imagine the relevant watch dog in your state would be pretty interested in hearing some of the ******* tactics that went on. Fingers crossed that it all gets better from here with not only your home but your health too xx Re: My Henley Personal Experience- I am so over it! 3Mar 11, 2016 4:59 pm Klubear, I'm soo sorry to hear about your horrible experience! It's hard to understand how a big company like Henley can have so many internal and staff issues. It's all about their marketing and front end to get the sales in, then they don't care. I hope it looks up from here for you. And all the best for your son and your health xx Our First Build viewtopic.php?t=79716 Re: My Henley Personal Experience- I am so over it! 4Mar 11, 2016 7:27 pm So sorry to hear about all of the drama you faced. Building is hard enough and takes a big enough toll on health when you're healthy to start with..can't even imagine how you did it being unwell before it began. Some days I wonder if all of the stress and pain is worth it. Almost weekly I want to give up and sell the vacant block and just buy something and forget about building. You're so strong to have gotten through it and I hope you can get well again soon and put all the cr@p behind you. Stress does terrible things to the body M Y C U S T O M C O R A L B R O N T E 43 ...............Kitchen! 16 Nov 2016 https://forum.homeone.com.au/viewtopic.php?f=31&t=79581 Re: My Henley Personal Experience- I am so over it! 5Mar 11, 2016 8:51 pm Thankyou so much guys, for reading such a long post to begin with!!! And for your caring words. I wrote it all down over the past few days and didn't know what to do with it! I had to get it out! I wasnt sure anyone would bother to read it all though.. so..again thankyou. I visited the house today. .there is still so much wrong with it..patch ups.. i mean.. they've paited laminate to hide cracks?! What? Once I learn how to post photos I'll show the front step ..it is not a very minor thing..but seeing it sums up how much they care. Re: My Henley Personal Experience- I am so over it! 6Mar 12, 2016 11:23 am Oh no....you would think they'd be busting their gut to make it right for you...maybe send what you wrote here to their higher ups...it's not right at all! And you're welcome! I'll be following along to see how you go xx Re: My Henley Personal Experience- I am so over it! 7Mar 12, 2016 12:09 pm I think Id have to cut this story down to send to management.. I'll have to get my head on straight to do that! Further to all this, I sent my inspector photos of the slab. There should be two layers of mesh according to the plans but they only put one .. Its such a saga! Re: My Henley Personal Experience- I am so over it! 9Mar 12, 2016 5:08 pm klubear I think Id have to cut this story down to send to management.. I'll have to get my head on straight to do that! Further to all this, I sent my inspector photos of the slab. There should be two layers of mesh according to the plans but they only put one .. Its such a saga! Klubear, what can I say! You are a lot strong than what you think you are. You've gotten this far which in my books is freaking amazing. I'm building with Easystart Homes here in WA. We got off to a good start but it took a slide shortly after. Nothing seems significant in comparison to what you've had to deal with. I spat the dummy before we even went to construction. My belief is that this is MY HOME and you work for me! I accepted nothing less. They did a similar thing with ignoring and not acknowledging or apologizing. You know what the best remedy for that is: Social Media! Their Facebook page or website where you can review! Let the whole world see the **** you've had to put up with. I did that and the very next day I had a call from Summit Homes GM!!!! we had a meeting a few days later and got stuff sorted. So that's my suggestion at least. I honestly wish you all the best on your journey with your son and I'll keep a look out for an update on things getting sorted. Big hugs XxxX Our Easystart Build in Annie's Landing https://forum.homeone.com.au/viewtopic.php?f=31&t=81061&p=1478674#p1478674 Re: My Henley Personal Experience- I am so over it! 10Mar 12, 2016 8:41 pm Again...thankyou.. god I cant believe you guys have take the time.to read all.my misery..I appreciate it! Funnily enough Henley don't have social media pages. !!!! Safer right? Are you in your house now Chantalmarie? Re: My Henley Personal Experience- I am so over it! 11Mar 13, 2016 8:44 am We dealt with Plantation (Henley). We found them OK. Some silliness but overall OK. Definitely slow at the pre-build stage. AND - you have to really peruse the plans - there can be mistakes - items left off. We found a few - and I'm no architect. But you really must look at the plans VERY carefully. You MUST THINK about your needs - especially electrics - and layout. While you might save a little by excluding and doing later - there is an argument for doing it in the build. Our SS was excellent and ran a tight squad. He kept us informed on everything. Tip - keep every communication in writing and file it in order. DO NOT accept anything unless it is written down. AND - if you don't understand - ASK !!! Re: My Henley Personal Experience- I am so over it! 12Mar 19, 2016 6:52 pm Just to let you guys know what is going on with this. I was contacted again by Vic Building Manager. .He had nothing to say but "return Final Drawings" .. and I said yeah sure thing!! Because I am not going to try and converse with any one who has shown no respect for me, or bothered to read my file. they have misled me plenty.. so I don't feel bad returning the favor. Truth is, I have thoroughly read my contract and have found at least two breaches, and many questionable issues that I need clarified for a professional. I called Henley to ask where I should direct my complaint- they told me Vic Building Manager!! .. ummmm NOOOOOO - he has completely disregarded concerns expressed to him.. and is now part of the problem. So I was given Managing director's email. I couldn't cut my story down.. though I was told to take the emotion out of it! Building a house is a VERY PERSONAL JOURNEY and the builder becomes a part of your life and future, my emotional health is relevant. But I have gone over what I originally wrote here, added in things I have learned, facts about the contract, fixed alot of things.. god.. I have read this letter 20 times !! and finally sent it yesterday. I will let you know if they give two hoots. And again, thankyou to those who have taken the time to read this MASSIVE tragic novel! Re: My Henley Personal Experience- I am so over it! 13Mar 19, 2016 8:57 pm Good luck and definitely keep us posted! Re: My Henley Personal Experience- I am so over it! 14Mar 19, 2016 10:02 pm Geez what a way to run a railroad! I hope you're on the road to recovery. Re: My Henley Personal Experience- I am so over it! 15Mar 21, 2016 10:55 am REPONSE! - he is on leave till after Easter!! After such a build up, and so much time putting it together, I think I am going to lose my mind.. another week of my house just sitting there with me NOT in it..I can't cope! Talking with solicitor at 2pm today Re: My Henley Personal Experience- I am so over it! 16Mar 21, 2016 3:29 pm I found your thread (Sam from the Facebook group) now following with much interest - keep us updated - Re: My Henley Personal Experience- I am so over it! 17Mar 22, 2016 2:32 pm So- I forwarded my email to directors after some advice by a caring person who PM'd me. Peter Hayes is away.. Had a call from Rob Bowen, - he made me feel like a whiney little girl.. let's move along now and get this all done with.. "Can't undo what has been done" so I guess it's ok for staff to treat their customer's this way. I will now meet with my building inspector.. and see what he has to say, - but I think I will take this to A Current Affair. Re: My Henley Personal Experience- I am so over it! 18Mar 31, 2016 11:31 pm klubear, that is ridiculous from such a big company but not at all far fetch. I'm also building with Henley. Having a lot of issues. If I didn't love the house design so much, I wouldn't stick with them 1) Was told some misleading information during the display home walked through only to be told it costs money during colour appointment 2) they take forever to get back to you with information 3) 5 months down the track at tender appointment, got hit with a surprise that the house don't fit on my land We were so lost as what to do, how can they make such big mistake. Because we love the house so much, we purchased another piece of land which increased our mortgage massively. Henley's general Manager was rude and arrogant. All we got from him was "I believe I already apologized to you for the mistake but won't be giving you any compensation" Re: My Henley Personal Experience- I am so over it! 19Apr 01, 2016 7:23 am anh3t klubear, that is ridiculous from such a big company but not at all far fetch. I'm also building with Henley. Having a lot of issues. If I didn't love the house design so much, I wouldn't stick with them 1) Was told some misleading information during the display home walked through only to be told it costs money during colour appointment 2) they take forever to get back to you with information 3) 5 months down the track at tender appointment, got hit with a surprise that the house don't fit on my land We were so lost as what to do, how can they make such big mistake. Because we love the house so much, we purchased another piece of land which increased our mortgage massively. Henley's general Manager was rude and arrogant. All we got from him was "I believe I already apologized to you for the mistake but won't be giving you any compensation" OMG!!!!! That is terrible!!!!? How could they not have realised it doesn't fit from the draft siting!!!?? I was originally told mine would not fit.. - by a metre.. so I went to another sales person and they said no problem! So had you already bought the original block of land?? Or was it a package? That is absolutely appalling!!!!!! that's no typing error! I have been a little slack.. or FREEED-.. and have not updated this post...I had a positive experience with the GM- was it Justin you spoke to?? They have taken my issues seriously and are doing what they can.. though you can never ever make up for the stress and heartache of so much trouble. I'm feeling much better and the house will be finished soon. Re: My Henley Personal Experience- I am so over it! 20Apr 01, 2016 7:35 am Wow just read your thread.. What a terrible experience you have had I really hope things start moving quickly and the quality improved. Look after yourself! _________________________ Building the Noosa 26 with Coral Homes https://forum.homeone.com.au/viewtopic.php?f=31&t=80794 I apologise for any confusion, but your understanding is correct. We approached our situation differently based on advice from… 11 53226 Hi All, I have been dealing with icare for insurance in completing our house after our original builder went bust. We have gotten to tender stage and one of the companies… 0 20795 11 41670 |