Browse Forums Building A New House 1 Jan 13, 2016 9:13 am Hey all, We are putting carpet and vinyl planks in our new house. We’ve got a really good quote from a large chain in Adelaide. I’ve just found out they want full payment 24hrs before the install. Is this normal practice?? I’d think you’d be mad to pay in full as there’s no come back if the install is no good. When we did the last house we payed the remaining balance at the end of the satisfactory completion. That was 6 or 7 years ago though. What’s every one else’s experiences here? Our Build Here: viewtopic.php?f=31&t=74037&p=1255246#p1255246 Re: Flooring company wants full payment before install, What 2Jan 13, 2016 9:25 am sounds d0dgy. call a few other places and ask what they do, then go back to your installer. if they dont want to follow the standard process as others do, then find another installer. Cheapest might not be your best option, if this is why youve chosen these guys Creator of superduperonium, expert at expert things, nobel laureate, can hold my breath for 10 minutes. Re: Flooring company wants full payment before install, What 3Jan 13, 2016 10:02 am Hi clay pot We replaced our carpet whilst getting our house ready to sell. We went with a large flooring chain store in WA and received a phone call asking for payment 24 hours before laying. We thought it was strange but had no choice really. They did a fantastic job. Hope this helps. Re: Flooring company wants full payment before install, What 4Jan 13, 2016 10:11 am Pretty standard practice round it here it seems. We had to pay upfront for flooring, blinds & some furniture. The wardrobe company took payment off our card on the day of install too (with permission). The only things we paid after or were invoiced for were trades. Re: Flooring company wants full payment before install, What 5Jan 13, 2016 11:07 am That would be illegal in NSW. Presuming you also paid a deposit ( which should be no more than 15% ) they can ask for the total amount of the material paid for before they lay the flooring ( usually on the day ) and the balance upon completion of the job. Stewie Re: Flooring company wants full payment before install, What 6Jan 13, 2016 11:13 am We paid upfront? I didn't have a problem with it as their reputation is worth more than the $12K I paid them! Our build thread: https://forum.homeone.com.au/viewtopic.php?f=31&t=70984 Re: Flooring company wants full payment before install, What 7Jan 14, 2016 6:01 am I've seen the gov has put out a publication regarding "unfair terms in flooring and window contracts. It does seem that those companies asking for up front payment do seem to fall into the "unfair" category. I rang the 5 big companies in Adelaide and 3 wanted payment up front or no deal!, 1 wanted 50% deposit and balance the day after install. The other generally wanted payment up front but seemed prepared to take the final 20% after. Pretty average turn out really. Our Build Here: viewtopic.php?f=31&t=74037&p=1255246#p1255246 Re: Flooring company wants full payment before install, What 8Jan 14, 2016 6:13 am Wonder if those asking for 100% know that they fall into the category of unfair. My experience with any trade expecting 100% upfront is either having cashflow problems or not confident that their work will stand up to scrutiny. Neither is a good scenario. Creator of superduperonium, expert at expert things, nobel laureate, can hold my breath for 10 minutes. Re: Flooring company wants full payment before install, What 9Jan 14, 2016 7:48 am As per Ponzu too. I would be very wary about hiring anyone - company or sole trader that asks for everything up front. These forums are full of complaints about people doing just that for concreting, flooring, bricklaying, landscaping etc and being burnt when the finished product fails to live up to expectations. If there is another 10-20% of the total quoted left to be paid after completion, if gives the trade an extra incentive to do a good job. Stewie Re: Flooring company wants full payment before install, What 10Jan 14, 2016 10:57 am They may not take credit card but under credit card rules the card holder can initiate chargeback via a simple call to the bank. I believe that one of the reasons is goods received were not in the condition described or services were only partially rendered. Your card company must then request proof from the merchant to prove the goods and or services were rendered. While this is happening your charge is reversed pending investigation. There are a number of rounds (2 I think) before the matter goes to arbitration. You can do this when ever you think you have been mischarged. It is in the rules governing credit cards for the protection of card holders and merchants. BTW I have placed a deposit of 500 buck to hold the hardwood for my floors and they never said anything about cash upfront. Best regards Mark Re: Flooring company wants full payment before install, What 11Jan 14, 2016 11:10 am i could only imagine this is city discount? ive got the same thing, they want full payment as soon as they get the stock in..i aint doing that..they can wait untill its in the house and i see the final product Flooring company wants full payment before install, What the 12Jan 14, 2016 3:42 pm We had Carpet Call do our carpets and they asked for remaining $7k before install. We paid. Top job Our tiler who did a freaking awesome job, doing what looked like the hardest job on earth - lifting/moving/laying/glueing large porcelains through a mega heat wave - was happy with payment on completion. He did a spectacular job and deserves a knighthood ️ Our wardrobe install also took payment upfront (Wallspan). Another EXCELLENT job! Hi Kristy Around $1.7-1.8m or around $4,600/sqm. if you PM me your email I will send you a break up in a spreadsheet so you can get an understanding of the costs for… 1 9980 regardless, your contract stipulates a payments schedule and SOPA doesn't give provision to that scenario. Your contractual terms appear to stand. Hence get a lawyer, it… 4 11876 There is no reason why building contract reconciliation cannot be done prior to handover, if the builder won't do it get someone to do it for you. Why would you pay for… 3 6690 |