Hi everyone! I'm a newbie here and it is our first build.
My husband and I were wondering if there is a possibility to refund our initial deposit from a builder?
After going through meetings and shopping around builders, we were down to the last 2 to choose from (Aveling and Redink). We initally signed up with Redink and gave the inital deposit. We were informed we still had 30days to go through design changes if we wanted.
2 days later Aveling sent us a better offer and better design. We asked Redink to change the design we currently had with them to have the same as what we have with Aveling. It was quite disappointing that our Redink guy was slow in responding and giving us the design. When my husband called him he said he was in meetings and will get back to us. It felt we were not a priority just when we have paid the deposit. Due to this we decided to transfer with Aveling, but we were thinking about the deposit we made. We had a consultation before with someone and he said we could still claim a refund if no site survey or admin work has been done yet. We asked the Redink guy if we could claim it and he said it was non-refundable. Have any of you experienced something similar?