Browse Forums Building A New House 1 Mar 11, 2011 10:20 am Just wondering whether there is ANYBODY out there currently building, or about to build, or have just finished building with Arban Homes ? We are building with them in the northwest suburbs of Melbourne, and am looking for others out there to see if the experience to date has been anything like ours..... Thanks Re: Arban Homes - anybody currently building with them ? 3Aug 04, 2011 1:37 pm meth090 Surely there must be another person out there who (unfortunately) decided to build with Arban ? I am unfortunately building with them, they are very lazy. I wont recommend them to anyone. I paid the deposit in July2010, Land got settled in Dec2010, they started building in end of June2011. Took 6 months for plan approval, which could have been done in 3 months time. It costed me $3500 (loan intrested). They waited for the land to settled and then applied for the plan approval with the estate, which took 3 months (revised the plan few times bcoz of estate regulations) Later I found out that builder dosent have to wait until the land settles. So I lost 3 months there. When I raised the question to Arban they were rude to me. They literally told me IF YOU ARE HAPPY TO PROCEED WE WILL BUILD FOR YOU, IF NOT WE QUIT. That is poor customer service. ARBAN IS A BIG NOOOOOOO. I would like to hear if you have any issues. Jey Re: Arban Homes - anybody currently building with them ? 4Sep 12, 2011 2:19 pm Hi Jey, Yes - plenty of issues. We started mid last year also and we are only at the painting stage. One issue after another with these guys. That said - we now have a pretty good site supervisor after a series of very very bad ones. He at last is getting our build back on track. Send me a private message with your email address.. I would like to hear your experience -meth090 Re: Arban Homes - anybody currently building with them ? 5Sep 14, 2011 5:03 pm Hi There, I'm in the same boat - building in the northern suburbs, custom house and they have botched every step. I was lucky that i have been on their back and had my own inspector at every step however, couldn't stop them from making a disaster out of my brick work which will probably need to come down We also started in Aug last year and just had out kitchen put in..also same story about supervisor which i must say is a vast improvement from the last (don't think i had one to begin with) Feel free to send me a private message as we may be building in the same area Re: Arban Homes - anybody currently building with them ? 6Jan 19, 2015 9:45 pm They’re also called TLbuild. I haven’t sign with them yet but I’ve deposited $1650 to get things moving. The construction manager confirmed he received it, and then I haven’t heard from him for 3 months and counting. He was ok before; we had few meetings, but after depositing $1650, he became a snob. • He doesn’t answer phone calls. • He doesn’t reply to messages. • He doesn’t reply to emails. I contacted they’re main office at Ravenhall, I told the customer service ‘I want my money back, this manager is refusing to communicate.’ I gave her my details so someone will get back to me. But nobody did. I called her again on another day. This time she told me to email her and write down what the problem is so she could pass it on to the manager who’s currently busy. Again, they didn’t get back to me. So I went there at Ravenhall outside their office. Their parking is full so I parked some distance away. I rang her while I’m in my car; she said there’s no one in the office. I replied in an angry loud voice ‘I’M OUTSIDE YOUR OFFICE.’ In a nervous voice she said ‘I’ll email L_ _ _ _ hopefully he’ll reply to you.’ I know she can’t do anything about it but she’s a liar. As advice by police, I ‘ll be reporting them to the ‘Victorian Civil and Administrative Tribunal.’ If I can’t get my money back, do you guys think it’s worth losing $1650 and be with another builder? Re: Arban Homes - anybody currently building with them ? 7Feb 16, 2015 8:51 pm ussmc They’re also called TLbuild. I haven’t sign with them yet but I’ve deposited $1650 to get things moving. The construction manager confirmed he received it, and then I haven’t heard from him for 3 months and counting. He was ok before; we had few meetings, but after depositing $1650, he became a snob. • He doesn’t answer phone calls. • He doesn’t reply to messages. • He doesn’t reply to emails. I contacted they’re main office at Ravenhall, I told the customer service ‘I want my money back, this manager is refusing to communicate.’ I gave her my details so someone will get back to me. But nobody did. I called her again on another day. This time she told me to email her and write down what the problem is so she could pass it on to the manager who’s currently busy. Again, they didn’t get back to me. So I went there at Ravenhall outside their office. Their parking is full so I parked some distance away. I rang her while I’m in my car; she said there’s no one in the office. I replied in an angry loud voice ‘I’M OUTSIDE YOUR OFFICE.’ In a nervous voice she said ‘I’ll email L_ _ _ _ hopefully he’ll reply to you.’ I know she can’t do anything about it but she’s a liar. As advice by police, I ‘ll be reporting them to the ‘Victorian Civil and Administrative Tribunal.’ If I can’t get my money back, do you guys think it’s worth losing $1650 and be with another builder? ussmc They’re also called TLbuild. I haven’t sign with them yet but I’ve deposited $1650 to get things moving. The construction manager confirmed he received it, and then I haven’t heard from him for 3 months and counting. He was ok before; we had few meetings, but after depositing $1650, he became a snob. • He doesn’t answer phone calls. • He doesn’t reply to messages. • He doesn’t reply to emails. I contacted they’re main office at Ravenhall, I told the customer service ‘I want my money back, this manager is refusing to communicate.’ I gave her my details so someone will get back to me. But nobody did. I called her again on another day. This time she told me to email her and write down what the problem is so she could pass it on to the manager who’s currently busy. Again, they didn’t get back to me. So I went there at Ravenhall outside their office. Their parking is full so I parked some distance away. I rang her while I’m in my car; she said there’s no one in the office. I replied in an angry loud voice ‘I’M OUTSIDE YOUR OFFICE.’ In a nervous voice she said ‘I’ll email L_ _ _ _ hopefully he’ll reply to you.’ I know she can’t do anything about it but she’s a liar. As advice by police, I ‘ll be reporting them to the ‘Victorian Civil and Administrative Tribunal.’ If I can’t get my money back, do you guys think it’s worth losing $1650 and be with another builder? How did you go with this? I am about to put a deposit down and build with them however after seeing some of these reviews feeling a little nervous! Re: Arban Homes - anybody currently building with them ? 9Jul 02, 2015 12:36 am If you're still out there 'Peter Rabbit,' - I've Won! The accused didn't even turn up. The court reporter tried to contact him during the hearing and all we heard was the disconnected tone. I haven’t. But have a Lowe Design home. Not only did I find Matt Lowe patronising and a bully, but the home is NOT TO CODE. I have water coming through the bricks… 1 15663 Hi everyone. I am a single mother with little daughter, living in a small tourist town in WA Australia. I am thinking to install security screens to all the doors and… 0 36863 I would never build with Fowler homes. I built with them in 2021 and till date maintenance issues are pending. All their existing trades and businesses don't work with… 14 109686 |