Browse Forums Building A New House Re: Building with Metricon 8355Mar 12, 2019 6:46 am NthHome Special_K NthHome I am soo over meticon !!! Their after build service Dept are absolutely hopeless!!! I moved into my house dec 2017 and I’m still waiting for fixes to be completed!!!!!! I still don’t have my foc .... not happy jan I have been waiting since July last year for hydraulic report to be done so I can get foc. I spent three months being told we don’t know who to talk to get it done and then after that till now waiting for them to finish actions from that report...... I’ve now been waiting two months for a pipe to be painted that the plumbers recent installed in storm water pipe. Easy to say get it all fixed during build but getting the hydraulic engineer report during the build is not possible ... getting plumbers to do their job correctly during the build ... well we were told yeah it’s all good ( I’m not a plumber ) and even had private inspectors look at the house but guess what it wasn’t and I’ve have been waiting for months .... if the Sevice team knew what they were doing I might have had a better chance to get these issues sorted quickly but they have no idea and simply fob you off with we’ve raised the issue with the right team. Total bs! Then when they do actually do something it’s time for Cleary plumbing or Vaccaro to do nothing ....... Post build service is terrible with Metricon ! I don’t know about the other builders but Metricon sevice is terrible. Just assume once Metricon have your money they are no longer interested! For an example have a look at legal case softly vs Metricon Re: Building with Metricon 8356Mar 12, 2019 2:13 pm Try having a builder go bankrupt half way through your build and just clearing off... That's why we built with Metricon and managed expectations - both theirs and ours, and we have few issues. I hear that NSW has a lot more issues than the other states though Our Bayside KDR Thread: viewtopic.php?f=31&t=78298 Re: Building with Metricon 8357Mar 12, 2019 4:06 pm Norfolk NthHome Special_K [quote="NthHome"]I am soo over meticon !!! Their after build service Dept are absolutely hopeless!!! I moved into my house dec 2017 and I’m still waiting for fixes to be completed!!!!!! I still don’t have my foc .... not happy jan I have been waiting since July last year for hydraulic report to be done so I can get foc. I spent three months being told we don’t know who to talk to get it done and then after that till now waiting for them to finish actions from that report...... I’ve now been waiting two months for a pipe to be painted that the plumbers recent installed in storm water pipe. Easy to say get it all fixed during build but getting the hydraulic engineer report during the build is not possible ... getting plumbers to do their job correctly during the build ... well we were told yeah it’s all good ( I’m not a plumber ) and even had private inspectors look at the house but guess what it wasn’t and I’ve have been waiting for months .... if the Sevice team knew what they were doing I might have had a better chance to get these issues sorted quickly but they have no idea and simply fob you off with we’ve raised the issue with the right team. Total bs! Then when they do actually do something it’s time for Cleary plumbing or Vaccaro to do nothing ....... Post build service is terrible with Metricon ! I don’t know about the other builders but Metricon sevice is terrible. I understand Metricon has terminated Vaccaro?[/quote] Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Re: Building with Metricon 8358Mar 12, 2019 5:38 pm Norfolk gillybean HardRock Ours is still being build but we experienced delays in important fixes. We have broken roof tiles above the garage, dining and alfresco areas. These were broken when their contractors were doing the walls on the second level in Nov last year. These have caused flooding into the ceiling everytime there is rain and until now these were not fixed yet. It has already destroyed the ceiling of the garage and the one in the dining have visible water marks. Some walls have moulds which they patched up but who knows what the condition of the walls are on the other side. The site supervisor said that the ceiling in the garage will be replaced who knows when as the roof needs to be done first. I actually don't think they care about the house nor their customers. The roof is one of the most important part that protects the house from any rain damage but going 4 months now and the roof is still not fixed. Here are some of the photos. Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Just goes to show how stupid they must be. If I were a supervisor on your job I’d have had the roof repaired almost immediately, even if it meant I had to do it myself. Absolutely ridiculous they’d let it get to this point with visible mould and water marks. God sake this stuff makes my blood boil, I really feel for you. Best of luck. Metricon are not stupid. They just do not care about their customers! This is serious. The mould is a health and property risk. The leak must be fixed ASAP and mould spores fully removed or materials replaced.The whole house will probably be affected. Get an independent reputable mould expert to assess the whole house and recommend action. Metricon should pay for this. Do not trust Metricons advice on this. The corrective action will be expensive and they won’t want to pay, let alone even acknowledge the problem in writing. If they avoid the issue get a lawyer. Keep good written records as mould infestation and damage later can cost thousands to remediate or write off. Effective removal of mould spores requires time consuming and expensive manual labour. Re: Building with Metricon 8359Mar 14, 2019 10:29 pm They finally fixed the roof this morning in time for the storms this afternoon! They replaced the portion of the ceiling that had mould before, but not the other panel with smaller patches of mould. I will ask them to replace the other panel that had rain damage as well. I definitely have all these documented with photos which I can show anytime needed. Thanks for the advice. Re: Building with Metricon 8360Mar 15, 2019 8:23 am The build quality could be better with two fold protection. Appoint own surveyor who got to be a good and reputable one. Don't accept the surveyor of Metricon. They just sign off approvals for each stage. Also appoint independenat inspector, I would suggest for each stage. The surveyor's also are very busy and they got their business. However, if possible try to find someone who can be easily accessible and listen to your concerns and inspector's findings. Hi, First of all, thank you to this community for sharing your thoughts and opinions. We are in early days of our pre-contract stage for Metricon Doulton and we are… 0 10738 Hello All 🙂 We are planning to start our journey of construction our first home. 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