Does this mean 20% of money you've already deposited or 20% of the whole contract? I'm hearing different interpretations? would like some confirmation please.
Hi Emmz,
Here's a contact number below for the HIA Consumer Info Line. It says "they can't give legal advice" but I would think they should be able to clarify interpretation of the 20% cancellation charge.
[i]Information and help for consumers
HIA has a designated consumer line to help consumers with any contractual questions.
You can access the HIA consumer line on 1902 973 555, at a rate of $2.75 a minute.
We can provide information about:
HIA contract information
membership checks
referrals
complaints processing
and other general information.
Note: HIA cannot provide advice on legal or technical matters, defects and/or inspections or licensing.[/i]