Thanks Trindy, it sounds like we have had similar experiences.
It really comes down to who is assigned to your file, this our second time signing with M after some issues with settlement and low land valuation, and a very different experience from our first. Our initial CSC contacted us the day after signing with M to introduce herself, book us in for a studio M tour and contacted us with weekly updates during the preliminary stages.
Our Sales person was amazing, and he was one of the reasons we signed up with M. Being a young couple most sales people wouldn't really give us the time of day we asked enquired about building with them. He was a great help during the earlier stages and even now he no longer works for M still makes contact with us to check how we are progressing.
Anyway… we are still optimistic we will make to site next month. Our site supervisor is building the home next door so we have a speak peek of what we can expect once we make it to site.