Manhattan52
Its actually illegal for Wisdom to take the 10% deposit prior to HOW being issued. Check fair tradings guidelines.
i am sure you will be able to get your money back if you push hard enough. We did and went with Wincrest bespoke, their customer service and speed is so fast you will wonder why you waited.
My neighbour did the same. had full drawings in 3 weeks from breifing them. tender and engineering in 2 weeks for a 47 sq home.
happy for you to DM me and I can give you more details
Cheers