Browse Forums Building A New House Re: Building with Wisdom Homes 15936Jul 21, 2020 12:58 pm Norfolk @jasmanC what structural changes have you made? None, That's why my process was a lot quicker than others, others that I follow spent months back and forth on these changes, its best to do them at the start Re: Building with Wisdom Homes 15937Jul 21, 2020 1:18 pm JasmanC Thanks, what's the typical pre-construction admin stage duration that you observed? Does Wisdom Homes provide some guidance, based on their building experience, to clients to manage their expectations of the time required for this process? Re: Building with Wisdom Homes 15938Jul 21, 2020 1:36 pm Norfolk @JasmanC Thanks, what's the typical pre-construction admin stage duration that you observed? Does Wisdom Homes provide some guidance, based on their building experience, to clients to manage their expectations of the time required for this process? I'm still in Pre-construction, Our land didn't register till the 28th of May, I was told from CDC to site is 4-6 weeks Re: Building with Wisdom Homes 15939Jul 21, 2020 1:44 pm Thanks JasmanC , Can some other forum members please also share their experiences? What about Wisdom Homes pre construction admin timings with already registered land?, or knock down and rebuild projects? & what is Wisdom's guidance about what admin timings clients should expect? Re: Building with Wisdom Homes 15940Jul 22, 2020 10:32 am Ghandaji That doesn't sound good at all mate. They could have just called the other company. I hope it's not what happens because of PCI. Yara I felt very startled today. We had just completed flooring. I was asked to go in the house to take a look. It felt like I was being reprimanded in an angry tone. For a customer who is paying hundreds of thousands to have what felt like being talked to in such a rude and aggressive manner was just not acceptable. We have a new site supervisor and area manager near the end of the build. We have never been spoken like this from the previous Site supervisor, or anyone from Wisdom. We then had a conversation with the new area manager who said that the staff member was also short with them this morning, and apologised. The excuse was that the new SS was sick and really should not have been at work today. We were told there was dust inside and it needs to be cleaned. Fair enough. We can raise this with the flooring company, anyone can. But to have it as what felt like a rude reprimand to us personally did not feel like good customer service at all. This is happening after PCI. There are a number of things we are waiting on updates for. [ltr]It has been a while since my last update. Sorry, this is going to be a long one. Timeline - End of December 2016 paid deposit - Was given representation that February 2020 everything would be ready for us to move in with interim OC. - This changed to March 2020. - Then April 2020. Wisdom had given us representation throughout that there would be no issues to get to interim OC as a builder. Then we were suddenly told just before PCI, we were suddenly in a strange situation like a number of their other customers and that we needed to now complete landscaping, retaining walls and driveway. (We could have done all this last December 2019). May 2020 before we took over the site to complete landscaping, we were told that the only things left for Wisdom to complete were painting, the outdoor brick clean, and the final clean after landscaping and we could move in. We were also given representation that it would take about 1 week for Wisdom to organise all the certificates required for the occupational certificate. All we have to do is tell them about a week before we finish landscaping so they can organise everything. Not happy that even though early July we inform them that all the hard landscaping is complete, we are still in a position where they told us the Hydraulics engineer had been sent out and we should be able to get the final hydraulics certificate. We call the Hydraulics engineer to find out that they have not even been engaged or booked in. How disappointing. We take back control of the site. Wisdom was to update us when people would be coming on site to do their certifications. We get no updates, from the same SS that we felt was disrespectful to us. This is the same last minute change of SS when we were told everything was to be ready. We can see from the outside of the house, that many of the items that Wisdom had provided representation and promised to fix have not been fixed, from the door, to glass, probably even some of the electricals. All of it, which they said was simple to fix. This again, is pretty disappointing. We then get an update that the same SS who we felt was disrespectful had not been able to attend site last Monday or Tuesday. They told us we are meant to be the most prioritised because of the extreme lateness of everything. What is more important, is that we have no updates on what dates this week on when the trades will complete the work that Wisdom had promised would be finished in May (originally February, or what days this week the certifications will complete (since last week we did not receive the final hydraulics certificate) We heard that other Wisdom builds during their landscaping, have Wisdom trades come in to fix various things, and do certification. Pretty disappointing to say the least. In the meantime, on our own to help out Wisdom, we have obtained the retaining wall certification back in June. Driveway, Kerb, Gutter, footpath certification and Arborist certification. I just hope they can get it all sorted out this week as promised and are not going to waste any more time. I just have a feeling Wisdom is not trying hard enough to help us as a customer and the level of service has dropped since PCI [/ltr] Can someone please offer some advice? Im DESPERATE. Because I'm completely and utterly exhausted. How long are variations taking with other companies at the moment? We… 0 11982 In fairness nobody gave a crap about the ACCC and the gag clauses continued in the pro forma templates of a few other builders after the ACCC took on Wisdom, and more… 20 57613 Hi Everyone, I am exploring builder in NSW and received a very tempting quote from Wisdom home for their momentum series. I just want to know experience of building… 0 3557 |