We feel there is lack of communication again despite sending numerous SMS and phone calls. No return calls. Pretty poor communication.
Last week it was compounded with 3 days of rain.
My experience is that every time there is poor communication from Wisdom, the service and productivity significantly drops.
A week ago, there was a phone call from executives to check progress, and I was hoping that service and the experience and work would improve.
Pretty disappointed, and honestly a bit frustrated at the moment.
This has been going on for over 8 weeks now.
We have literally had the same item repeated for 6 weeks in a row as updates!! Other workers on other sites could not believe it. Despite the good weather conditions and sunny days.
Very disappointing.
What compounds this, is that other houses in our area, have workers during the time there is no one on site. According to the workers and other people we had spoke to, if Wisdom did not make the mistake of redirecting our bricklayers to another site out west, we should have already had our pre lining inspection. Looking at the message I posted early September they do not appear to be trying to catch up to their mistakes.
The neigbours are getting annoyed, like some other builds. But there is very poor communication coming from the company. (ironically, Wisdom has helped in some issues that one of the other builds which has caused issues with their neighbours).
The roof would have been up back in August. During the periods of rain, we would have been able to do electrical work.
Other sites in our area have workers there, which is the benchmark our neighbours use. Our site is sloping as well. Which means the water runs off, unlike level sites. The neighbours said, no one even came on site to even check the soil conditions.
This is the update so far:
Same line item repeated for 5 weeks in a row.
Monday: No one on site. Just one worker for about 1 hour to mark things.
Tuesday: No one on site. Sent SMS. No return call. No communication. No update.
Wednesday. No one on site. Sent SMS. No return call. Not communication. No update.
Now the neighbours are really annoyed, that the company has ripped up the pedestrian walkway and even the council medium strip with track marks. So far the neighbours have been pretty patient and supportive people. They are just wondering why there are so many days which could have had planned workers, there are not any.
Just to think, that if the bricklayers had actually come when they were meant to, we would not have had all these delays.
It's also the same time communication dropped which is significantly disappointing.
Other home builders, have even noticed the same thing. Another owner building with a different company, is much further ahead (already completed prelining) up in the neighbour area who has driven past our place almost every day. They are also building a 2 story house. They say, it's pretty disappointing, if the defects are not fixed yet, and there are no workers on site, despite their build having people on site. That's why there is such a large progress difference.
But from what I can gather from speaking with other owners, lack of communication and poor planning, leading to poor service are probably the key issues. Weather to a smaller extent, but if workers were not moved to other sites, we would have been ahead.
I actually had to look back at the Sept 9 post to make a comparison with progress.
As the customer service drops. The communication also drops.
This probably also covers up the lack of progress.
The materials have been sitting on site for over a month. Seems like bad planning.
Even the brick workers told us they went to a different site for that week which made the brick work 2 weeks late.
I doubt they can really catch up to over 6 weeks behind the original target. During the time other builders we notice have workers on their site in the area.
The last 4 weeks. It seems only a total of 4.5 days had workers on site. Raw material dropped 4 weeks ago appears to be still sitting on site untouched.
That's averaging a pretty low number of days any work is taking place, which probably puts back time frames another 3 weeks.
That’s happened throughout my build. Depends what stage your at as it changes a lot. Some weeks nothing and then some weeks 5 or 6 different trades are working. They account for this. What are you waiting on?