Browse Forums Building A New House Re: Ben Trager - Secret Harbour - Could it get any worse? 1014Dec 05, 2014 11:30 pm It's been a while. We've been internet-less for a week!!!! Telstra couldn't connect us as our neighbours' landscaper had concreted of the 'pit'. All sorted now thanks to our very nice neighbour. This weeks major issue happened late on Wednesday night. Mrs owf switched the light on in the ensuite WC and the entire extractor fan unit fell out of the roof hitting her in the face, on the arm and thigh leaving some nasty bruising.The house was plunged into darkness because the power out let in the roofspace was ripped out. Cue very angry phonecall to Ben Trager Homes on Thursday morning. ADCO electricals phoned up a short while later and after some very angry words to them an electrician turned up within an hour. Mrs owf spent the whole of Thursday morning at Rockingham hospital. Fortunately there was no permanent damage although there was some fear the eye-socket may have been broken. Adam, the owner of ADCO Electricals phoned later on to see how Mrs owf was. He was genuinely apologetic and sounded truly sorry that this had happened. He asked if there was anything he could do to help and we told him we were happy that he'd gone to the effort of calling us. What did Ben Trager do? Nothing. Nothing at all! The SS came round to have a look at the extractor unit which had already been fixed but there wasn't a word of apology or concern for mrs owf. Let me ask you this question. If you owned a company where you knew someone had been injured by a house you'd just built (whether it was your fault or not). Would you call them to ask if the person was okay or if you could do anything for them? (Like Adam from ADCO) or would you shrug your shoulders and do nothing like Ben Trager? Re: Ben Trager - Secret Harbour - Could it get any worse? 1015Dec 05, 2014 11:41 pm OMFG can it get any worse? I'm sorry Mrs OWF was injured and glad that she wasn't more seriously injured .....I honestly can not however understand the attitude of Ben Trager....thinking of you all <!-- l --><a class="postlink-local" href="https://forum.homeone.com.au/viewtopic.php?t=62083">viewtopic.php?t=62083</a><!-- l --> Re: Ben Trager - Secret Harbour - Could it get any worse? 1016Dec 05, 2014 11:50 pm Thanks AKB. We thought we were over the worst of it but alas no. Fortunately we've been connected back to matrix ensuring 2 happy kids and the roof has finally been finished only 7 and a half months after it was started and only a mere 7 weeks since PCI. Re: Ben Trager - Secret Harbour - Could it get any worse? 1017Dec 05, 2014 11:55 pm I'd be contacting a lawyer at this point. Or the media or consumer protection or something! This is beyond a joke and far past the realm of "bad customer service". That's just pure negligence. Imagine if that injury had caused serious harm? If an exhaust fan can drop from the ceiling, what else may happen? Far out, at the very least you should feel safe in your new home. My heart sinks every time you post a new status. I hope for the day when your subject title reads "home, sweet home". I'm terribly sorry for you. I know BT are incapable of saying it, but at least take comfort in the fact that your H1 friends will rally behind you. Re: Ben Trager - Secret Harbour - Could it get any worse? 1018Dec 06, 2014 12:04 am I couldnt agree more with Pan. This is outrageous! My build: viewtopic.php?f=31&t=68002 Re: Ben Trager - Secret Harbour - Could it get any worse? 1019Dec 06, 2014 12:08 am PanRaptor I'd be contacting a lawyer at this point. PanRaptor Or the media PanRaptor or consumer protection PanRaptor This is beyond a joke and far past the realm of "bad customer service". That's just pure negligence. Imagine if that injury had caused serious harm? PanRaptor If an exhaust fan can drop from the ceiling, what else may happen? Far out, at the very least you should feel safe in your new home. My heart sinks every time you post a new status. I hope for the day when your subject title reads "home, sweet home". PanRaptor I'm terribly sorry for you. I know BT are incapable of saying it, but at least take comfort in the fact that your H1 friends will rally behind you. Depends how much direct sun it gets. Is there any shading (eaves or trees)? If the sun hits a window directly it doesn't matter too much if it's double or single… 1 12671 9 24816 Congratulations! Nice to put that to bed before christmas, now you can relax 3 7186 |