Is There Anything We Can Do??? Help...

Maxie · Apr 07, 2008 2:00 pm

**Phoenix**

Were you asked to check the goods and sign to accept the delivery? Does the supplier have ANY comeback there?

And that maybe where it gets a little difficult for you. Having worked for many years in retail, if a customer signs to accept a delivery, that signature signifies 'yes, the goods were received and they were received in good order'. The onus is always on the customer to check the delivery, whether the store or the delivery driver mentions it or not - but I'm sure it will be in the fine print of the sales docket somewhere. If you didn't sign for the delivery, you might be on a better foot to fight this. Good luck - I really hope it works out well for you

Kryten · Apr 07, 2008 2:24 pm

After re-reading Ricci's original post, I believe part of the blame is with the person who installed it. If the packaging shows one colour and the contents are another, surely that would ring some alarm bells. At the very least I would have made a call to either Ricci or the manufacturer just to confirm. I think the manufacturer should make amends for this, as it was them who put the wrong packaging on the product.

Anyway, it's been done now and let's just all keep our fingers crossed for Ricci that M resolve this quickly, professionally and to Ricci's satisfaction.

VJ · Apr 07, 2008 2:39 pm

Quote:

After re-reading Ricci's original post, I believe part of the blame is with the person who installed it. If the packaging shows one colour and the contents are another, surely that would ring some alarm bells. At the very least I would have made a call to either Ricci or the manufacturer just to confirm. I think the manufacturer should make amends for this, as it was them who put the wrong packaging on the product.

But I wonder if the installer was aware of the colour that Ricci ordered.

I agree too that the colour isn't too bad.. but your chosen colour was definitely better because of your external colour scheme.

Hope this issue would be resolved soon.

Cabinfever · Apr 07, 2008 4:50 pm

I think it'd be entirely reasonable and expected that the stone could have simply been returned and replaced if someone had noticed the problem. Even if they'd been signed for, sat onsite for two weeks and then been noticed I think it'd still be OK.

But since they've been installed then they can't really be returned. And who should pay for the wrong ones to be ripped down and new ones put up ? And should the stone company have to replace the stone even if they can't get their wrong ones back ?

If I was an arbitrator I'd say the stone company should have to give you the correct colour, but NOT have to pay for the stone to be pulled down and the new colour put up. That's not their fault. Their error was incorrect labelling.

That labour cost is an issue for the client & builder.

I would be telling the stone company that I want the correct colour delivered pronto and that you're hopping mad because you've just had to pay for all the incorrect colour to get ripped out (by saying this - true or not - it establishes that you already have rejected the wrong colour, paid labour costs yourself and are awaiting the new shipment). If you hold out for the stone company to pay for everything they may simply deny responsibility for anything at all and try to give you nothing.

Be interesting to see how this is resolved between the two extremes of "stone company and builders both deny all responsibility" and "stone company and builders pay for all corrections".