As someone who has built several times, it's a challenging process due to banks, council, colours, soil conditions, and our own anxieties. Don't forget to breath
Browse Forums Building A New House Re: Boutique Homes 1419Aug 19, 2015 4:34 pm Szep Hi Nasher, that's not good? What happened? I'd suggest clicking on the feedback link on a boutique email and sending your thoughts. I'm pretty sure it gets read at a very high level of the firm. Good luck. I'd forgotten about that link at the bottom of the emails, and fired off my thoughts on Monday morning. And while I thought I remained calm, I wasn't shy in telling the mystery person at the other end what I really thought of Boutique. Yesterday afternoon I got a call from one of the construction managers (two levels above my SS) and we had a chat. While it was nice to vent my grievances - it's all too little, too late. Again - there's a massive communication black-hole at Boutique. The impression from the guy I spoke with was "why are you so upset - this is the first I'm hearing any of this". Really? After the countless emails I've sent to the so-called client-liaison officer? The black-hole of communication pops up so often, it's a wonder any houses get built at all. Just yesterday my SS asked if I'd had a chance to look at the variation (about a replacement rangehood) - the look on his face when I said "yeah, we agreed to it a week ago, didn't they tell you?"... ("No" was the answer) On the plus side, we've gone through and completed a pre-new-home-presentation check and highlighted all of the mistakes and touch-ups that are needed (paint drips/scratches/missing paint, mortar fixes, cleaning etc). Once those are done (and the fire place, air-con unit, and fridge goes in) we're done. SS says Friday week for the final presentation. As you can imagine, after more than 320 build days, I'm skeptical. Moral of the story is, use that link on the emails if your complaints go nowhere. Also, there's 3 surveys along the way (after the PWC, after signing the full contract, and after handover). I'm told they get reviewed by senior managers. Don't be shy. EDIT: Just after posting this, I got an email from the client liaison asking if we've sent back the signed variation. Bravo Boutique - you've done it again. Re: Boutique Homes 1420Aug 19, 2015 7:26 pm Hi thefarmers, I know it is a silly question, but do you send the variations back to your liaison via email? 10 16069 Ask for references and speak to them. If they are defensive or try to avoid the request, walk. 1 77887 |