Browse Forums Building A New House 1 Mar 20, 2008 9:29 pm ours is null... no customer service at all... haven't heard of her voice at all... hasn't returned our call at all... her manager returned call for us... we're afraid that this building experience is gonna be really bad if she continues to be our csc for the whole period... Re: how helpful is your csc... rate 1 to 10... 5Mar 21, 2008 1:37 am Our CSR is pretty good, 4/10 even though we haven't spoken in over 3 months. Our S/S gave us his mobile number to call him direct (so I call him if there for updates and problems), as the CSR has over 300 customers to deal with. It's funny though my brother built with M3tricon also and complained about their CSR who is the same one as us, we also have a family friend who works in the accounts dept. (wish she was the one which sent our account and accidentally deleted one ) any way she told us has been through retraining since, But all that aside our S/S and CSR have been more than approachable and easy to rectify any concerns we have has.
Cheers, Adam Re: how helpful is your csc... rate 1 to 10... 8Mar 21, 2008 11:31 am Our CSO so far has been a 10/10. We chat on email almost every day, while I keep changing my mind about what I want/don't want in the house.
I hope this level of service is maintained throughout the actual build process. We haven't even signed the tender yet. My cynical side believes that once we've signed and paid the 5% our service level may drop, but I'm eternally optimistic. Re: how helpful is your csc... rate 1 to 10... 9Mar 21, 2008 1:57 pm LOL Delibeybi,
A lot of people are treated fantastic pre-tender. Sign your tender, get construction started on-site, and see how your CSO scoring go when things stop going to according to plan & you needs things sorted out. If at the end of your build and you still give 10/10 rating then you need to tell us who your CSO is, because he or she needs to be rewarded! Re: how helpful is your csc... rate 1 to 10... 10Mar 21, 2008 2:40 pm dembi_2000 ours is null... no customer service at all... haven't heard of her voice at all... hasn't returned our call at all... her manager returned call for us... we're afraid that this building experience is gonna be really bad if she continues to be our csc for the whole period... Get in now…….put the wind right up her! Now is your only chance to make it happen, don’t sit back, she will see you as someone she doesn’t need to bend for. MAKE HER BEND…..NOW! Internal and External Building and Colour Consultant Online - Worldwide http://www.denovoconcepts.com Re: how helpful is your csc... rate 1 to 10... 12Mar 22, 2008 9:55 am Lets see...
1st CSR: 4/10. Wasn't too bad in explaining the full building process before we signed the contract, but once we did, very hard to get hold of & didn't return calls in a reasonable time. She lasted with the company another 4-6 weeks. 2nd CSR: 2/10. Hardly heard from here. No updates. Had to leave at least 3 msgs with her voice mail before we even got a reply. Any problems we had, never took responsibility & always blamed others for issues. She lasted with the company 8-10 weeks 3rd CSR: 8/10. Always returned our calls in a reasonable time frame. Always chased up any problems we had & resolved them. Unfortunately couldn't give us an estimate of when the house was to be handed over, even up to now, which was probably our biggest issue so far with our build process. All in all I would give them 5/10! Cheers, Mike. My Blog... http://ahouseonthehill.blogspot.com/ Re: how helpful is your csc... rate 1 to 10... 13Mar 22, 2008 12:02 pm Firthy_26 Lets see... 1st CSR: 4/10. 2nd CSR: 2/10. 3rd CSR: 8/10. Mike. LOL Sounds like our experience. We had 3 of them too. The first one lasted about 3 weeks. Overall I'd give them a collective 6. 1 for the first one ( there was a reason she left) 4 for the second one. 1 for the last one. This would be a very hard job to do and from my experience we kept on getting 20-25 year olds that had moved up from a secretary. Re: how helpful is your csc... rate 1 to 10... 14Mar 22, 2008 12:28 pm Shady This would be a very hard job to do and from my experience we kept on getting 20-25 year olds that had moved up from a secretary. scary! Internal and External Building and Colour Consultant Online - Worldwide http://www.denovoconcepts.com Re: how helpful is your csc... rate 1 to 10... 15Mar 22, 2008 3:46 pm LOL... I thought it was just me....
In theory the CSR is suppose to be your main point of contact to the builders. Whilst contact with the BS is preferred, there's quite a bit of admin stuff that's best organised through the CSR. We count on the CSR's to be knowledgable, professional & customer driven. With the amount of money we are spending this is the least we should receive. Why then do builders assign young females barely out of high school to do this important customer interaction role? These girls appear to have no "real" work ethic & don't care about customer satisfaction. Re: how helpful is your csc... rate 1 to 10... 16Mar 24, 2008 11:49 pm hehhe for awhile there i thought our csr was going to be .... >.< but after FINALLY meeting him at the contract signing, its not too bad...i check our pd 24/7 thingy quite regularly and he updates it with all sorts of stuff...so....
7/10.....but i'll wait til we start building....hehhehe Re: how helpful is your csc... rate 1 to 10... 17Mar 29, 2008 12:03 am knowledge - 2/10
responses to queries - 1/10 communication 3/10 overall - useless Thats what happens when you hire people based on looks and not expertise. I don't understand why it seems to be such a low priority with builders when that person is the main interface between the customer and the company. The sales people on the other hand were 10/10. Re: how helpful is your csc... rate 1 to 10... 18Mar 29, 2008 5:29 am 2/10 for us.
Our CSR is lovely & friendly but her weekly update is totally useless. She tells me things that have usually happened a week ago (eg the brick layers finish on a Friday and have packed up and gone - a week later our CSR says 'the bricklayers are nearly finished'). It drives me crazy! Re: how helpful is your csc... rate 1 to 10... 19May 02, 2008 12:22 am good to here i'm not alone here. any tips on how i can get things moving with our cso? it has been 3 months and now contract signing is cancelled again... with NO GOOD REASON! Re: how helpful is your csc... rate 1 to 10... 20May 02, 2008 10:23 am What is a CSR?
We have a site supervisor who promises things that are not going to happen but other than that Nada But the house is cheap... Thanks mate. Yeah good points! Leaning towards Option 3 to get a bit extra space in the cabinets but not going too crazy high (and expensive). Would require a mini… 13 30533 Broker here - legislation says that every true broker must put the clients best interests before theirs so in theory they must offer you the best options for you on their… 2 43736 The worst thing you can do is sign a building contract without a pre contract review. Over the years many people have come to me with disputes where they just signed… 0 5613 |