Hello all,
I hope your builds are going well.
We completed our Piazza 250 with Sekisui House in Dec 2011 and we LOVE it! We had a few minor issues but our Customer Service Rep was fantastic and helped to make the build a less stressful one.
Since building we have come across a huge issue. We went to install our gutter guard and found that our gutters were not meeting the Australian Standards of 50mm. Ours were 20-25mm in some places. :S Which explains why the rain rushes off and over in parts.
We contacted Maintenance and they promptly sent out an inspector from Boral. They said all was fine and nothing needed to be done. I then took photos of the gutters with a measuring tape to show the various sizes and how they are minimum if not below standard.
Finally we had a call to say that Boral would contact us. They have said that they will come and clean out the gutters and move the tiles up so we can put our gutter guard on. However, when we place the tiles back down there will possibly be a gaping hole as the tiles are already defected.
My brother-in-law (works as part of roofing) has had to argue to get something done, saying that the tiles will need to be cut due to being under standard and Boral have been reluctant to. The inspector said it would be too much work to do that.
Should we be dealing with this? Should we be having to argue this?
If anyone has had a similar issue or knows of what we should do or be doing I would appreciate your help and advice.
I dont want to go further but im feeling a bit taken for granted :S
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Take care all