Browse Forums Building A New House Re: HELP regarding deposit may need legal advice?? UPDATE!! 15Feb 02, 2012 11:50 am I had a merchant facility for many years and can tell you that numerous charges are disputed when providing cc details by phone or even in person, so I'm surprised your card issuer did nothing for you. I know you are upset with the builder but if the card issuer is slow in dealing with your concerns I would consider another. My experience on the other side has been that whenever someone disputes a charge the provider of the merchant service asks for verification by a set date or they simply take the money. No response from merchant = instant win for consumer. The verification needs to be either be in the form a signed slip or other evidence such as an invoice, but the fact is the investigation is started when the dispute is raised. I'm glad to hear you have the money back now and hope that any interest charges etc were also taken into consideration. It does strike me as odd though that a company would take the money knowing clearly that it was not your wish to do so. I would assume that reputation in this game is paramount and such action clearly lost you as a client and would make many others wary. Did they give you any feedback on the matter? Perhaps it was a pushy salesman looking to ensure a good commission/bonus. Either way - at least it happened nice and early, imagine if it had happened half way through. Hopefully your next experience will be a much much nicer one. http://camdenbuild.blogspot.com.au/ by invite only please pm me Thank you @. Tried to play with the facade models but the exact colour is not matching up. 2 3288 I engaged my builder in December last year and we’ve been working on preliminary drawings for last couple of months. I got a call from the salesperson this morning… 0 604 i would not be signing anything on the day read your contract about when builder submits final invoice generally, have to meet builder within 7 days of receiving final… 1 4753 |