Browse Forums Building A New House 1 Oct 03, 2011 10:55 am Just a query as the more people you talk to who have built etc, doesnt seem to matter what your budget is, there is often some problem of something not being done properly, or some slight damage to their home. Do most customers who have had similar issues end up getting the items fixed/repaired or just give up, as I ve heard stories of people fighting for some things to be corrected or repaired and who get sick of fighting with the company and in the end hire another builder to come and do it at their own expense? what are your options as a customer if you have an issue with damage etc and it remains unresolved? is the next step the department of fair trading?or is that for extreme cases only?has anyone had unresolved issues who ended up going that far? Re: issues with damaged or unsatisfactory work at handover 2Oct 03, 2011 10:59 am I wonder so. I think fair trading has to got something to do with it. Besides, if we have got a private inspector, aren't he (or she) be able to do some communication with the builder? Re: issues with damaged or unsatisfactory work at handover 3Oct 03, 2011 11:14 am I found the private inspector totally useless. He issued a report but only inspected half of the house and the builder just thumbed his nose at the failed items anyway. Mary, check your PM's. Re: issues with damaged or unsatisfactory work at handover 4Oct 03, 2011 11:20 am mary23 Do most customers who have had similar issues end up getting the items fixed/repaired or just give up, as I ve heard stories of people fighting for some things to be corrected or repaired and who get sick of fighting with the company and in the end hire another builder to come and do it at their own expense? Yes. They rely on this to get out of a lot of things. They know damm well that most customers are either paying rent or bunked up with relatives and eager to get in their own home. My nephew recently had a home built in Tanunda and he had organised a tiler friend to do the floor tiling out of the contract. When he went to do the tiling he was told the floor had a massive hump in the centre (in a 5x5 room there was a 70 mm drop to the corners from the room centre). The large tiles he had chosen would not sit flat. The tiler said he comes across it a lot but his was the worst case he had seen. Sometimes they can lay extra cement and get out of it, but this was not possible in my nephews case. He contacted the builder and got the run around. They wanted his tiler to do it and then bill them. He said NO, you built it, you fix it. (fair enough too !). They said if we fix it it will take months and months. My nephew, said "So ?" They looked at him puzzled and said "Arn't you bothered ?, don't you want to move in soon ?" Nephew said " I live at home with mum and dad, it saves me money not to move in, you can take as long as you please" They did it the following week !!! Re: issues with damaged or unsatisfactory work at handover 5Oct 03, 2011 11:28 am In each state there is a Builders Registration Board and they have a complains/disputes resolution process. If you have problems you can lodge a formal complaint which will be investigated by the boards complaints tribunal. This is not a quck process and can drag out the proceedure, but often if the builder is clearly in the wrong they will resolve fairly quickly. Switch 830 in Meve Commenced 20/7/2011 Completed Early april 2012 Moved in 30/4/2012 Re: issues with damaged or unsatisfactory work at handover 6Oct 03, 2011 11:51 am I would also make sure to take photos of any issues you have picked up and email them to the site supervisor or builders asap. This will assist to show that the damage was not caused by yourself when moving in, and you have evidence of reporting the matter to them. You also need to keep a detailed log and copy of all correspondence with them as if you need to lodge a complaint with an external party it will assist your case. House - Lockup completed 23rd December 2011 - Painters are in!!! https://forum.homeone.com.au/viewtopic.php?f=31&t=37261&start=0&hilit=Blaxland Re: issues with damaged or unsatisfactory work at handover 7Oct 03, 2011 11:54 am After trying to work out a compromise with our builder to amend something that they incorrectly did in our build - we ended up having to go to the builder dispute tribunal, a couple of weeks into the dispute the builder gave in and fixed the problem, I believe that they try and bully you into just letting it go by making it a horrible experience until you can't take it much more - but as soon as the dispute tribunal gets involved your more than likely to get an outcome or atleast a compromise, especially if the builder knows they are in the wrong! We went as far as the tribunal mainly because of the principal of the matter and they way they treated us throughout, they didn't get away with it with us, but I thought about how many other people just gave up Make sure everything is in writing too, its a saving grace! I think you have a better chance of getting issues sorted when time isnt a factor - most builders think that you are desperate to get in so they think you will give up, which sometimes people have no other option to do so. The road to success is always under construction House completed April 2011 - slowly making it a home... It's hard to comment as the photos area bit dark ( you might need a new 15 - just got one and wow ) Jokes aside, I can see one member that is cracked. I would find a… 2 2214 I am looking at building a house. Has anyone used Construkt Homes (based in Adelaide)? Does anyone have experience with this builder? 0 6450 12 5320 |