ZOMG!!! I dont think I would get to that point but I know exactly the frustration they are feeling. The sense of feeling totally powerless to do anything about it is sometimes overwhelming.
I personally don't blame the BC or new SS. I believe they are doing all they can. I dont think its the new SS's fault as from what I hear, he has been swamped with extra builds since the restructure. From the jist of how my old SS was, if they don't have anything positive to report they usually wont answer the call. If they have good news to deliver, then they answer it.
My assumption is that its more of a bean counter / upper management thing and they are directing resources to where they are most needed by the company. I guess there are builds out there that need more attention than my build does at the moment.
I'm am also very very happy with the workmanship on my build. The place looks awesome!! It is just the few things that need repairs that are holding the whole build up and pushing it into overtime. I know I'll be happy once I get in... after all, its like my house has already hit the 3 month repair stage so at least there wont be many surprises.
In summary.. very happy with the quality of the build, just need the minor errors fixed (alfresco roof and balcony) and to LET ME IN!!!