I'm hoping someone from PD can help as we're getting nowhere with our SS now the house has been handed over (on 23 March).
At handover it was noted that 3 of our window frames would get repaired/touched up as they were previously damaged from an attempted theft (in addition to 2 others which already had been repaired). I was concerned that the repairs would be noticeable but SS was confident they could be done well and if we weren't happy they would be replaced.
The repairer came and repaired one of the windows (a slight dint was still visible but we were willing to let that go) but said he couldn't do the other two but said he'd get someone else out to put an aluminium cover on each one. He also said he'd called the SS to come out and inspect them for himself on that day. When SS didn't come I texted him and he said he couldn't make it that day.
Days later when I didn't hear back from the SS I sent a few emails to him and BC. I eventually got a reply from the BC who said our SS said 'all has been completed). All had not been completed so I called the SS to explain that the 2 other windows were in the same condition as the they at handover so he said he'd come and look for himself the next day.
The next day I texted him to ask if he came and he said no, he couldn't make it. The day after that he didn't show again. My partner then contacted him and he told her that we should stop with the messaging and that he doesn’t think there’s anything wrong with them.
What gives? When someone says they'll do something I expect them to do it. It's already been 6 weeks since handover. Our new house has already got repaired windows (not new ones as one would expect) so I don't think we're being unreasonable.
Can someone at PD please help?
Below is an image of one of the windows that needs attention. There's also another one with a slight blemish.