Our SS had contacted Origin Energy last week to get our gas meter with no luck and now it seems he has washed his hands from this saying to my partner that he has gone over and beyond to help us get our gas meter and to pretty much put up with it. This is unacceptable from PD as Origin Energy has in their system stating it was installed on Jan 3. We took possession of the house on 24th Jan today is 6th Feb and still no gas metre. I and my partner have called Origin on many occasions to try and get this rectified, and also calling Origin this morning, mind you waiting on the phone for over 1 hour before we speak to someone and still no response on when we are getting a gas meter. We are waiting for a call from Origin this afternoon. We have now reached boiling point as we have 4 young kids and 2 adults that need showers and we can't even do this. The kids are crying as the water is too cold so I just sponge them down by boiling the kettle and adding cold water to make it warm. I am in tears at the moment because this not how we predicted our move in would be like. We feel PD has let us down. My partner and I been having cold showers and buying take away food for us and the kids as I can't use my gas stove. It seems like PD have received all their payments and now don't give a damn. It's a major issue and PD needs to rectify this asap as it disrupts our quality of living. SS said after handover if you have any urgent issues that makes life unliveable call us asap and we will fix it straight away, but if it's little things that won't cause any major issues to the quality of living they will fix them at the 3 months maintenance. I have even rang AGL to see if they can get us a gas meter and they can't because the system tells them we already have one assigned to us and installed even though I told them we don't. We can't do jack sh$t because someone in Point Cook has our gas meter.
UPDATE on gas meter..... Hubby spoke to SP AUSNET and they are saying they have nothing in their system saying Origin has put an order in for a gas meter to be installed at our address. They are saying that it looks like Origin have mixed up the paper work and installed it to the point cook address but somehow their system is saying it's out our address. I'm now getting confused & further frustrated. SP AUSNET said that we have to contact Origin to put an order thru to SP AUSNET as there was never one raised for our address once this is done we should have a meter in the next 24 - 48 hrs. Somehow I don't see this happening. I have been on hold to Origin for 20 mins so far...... AAARRRG!!!!!!!!!!!!!!!!!!!!!!!!
Guys if you don't have a gas meter installed at least 3 weeks before handover, get on top of it and make sure you will be getting one installed on or before handover.
I’m truly so sorry to hear of struggles you’re going through due to your gas metre. I can sympathise with you at how extremely frustrating this is and I’d like to be able to help get this resolved as quickly as possible. It’s definitely strange that Origin and SP Ausnets records are inconsistent. Could you please send me a private message with your contact details so your full name, address and the best number for us to reach you on so we can look at getting this worked out. Regards, Ebony
Thanks for wanting to help us, but yesterday afternoon my partner and I were both again onto the phones calling Origin and SP Ausnet and SP Austnet had contacted Origin urging them to put an order thru for us asap. Long story short, SP AUSNET have put us on the top of their list and we have been promised the meter will be installed today. No more cold showers and I can finally cook a decent meal for my family. I will say SP Ausnet have been excellent and when my partner called them yesterday to try and get some resolution, Origin were of know help. SP Ausnet picked up straight away that they have never received an order from Origin where Origin were initially saying that it has been stolen and we told them that it was never ever installed so then they said it's sitting on someone else's property in Point Cook. Origin had no idea what they were doing. I also spoke to the plumber contracted to PD last night and he said that he was experiencing the same issues with other clients dealing with Origin. Maybe PD need to think about getting rid of Origin and going with another gas company. Also the wait times to get thru to speak to someone at Origin was over 1 hour each time I and my partner called. It was so frustrating. I even rang Origin Emergency number as I got thru straight away, but they turned their back on me because it wasn't an emergency. So back in the phone queue I went. From what I can tell there is no communication between, PD, Origin and SP Austnet or even for them to contact my parnter or myself. I would have thought that as soon as the meter was installed, PD or we would have been notified by one of these companies, and this would have set alarm bells around Jan 3 (where it was supposed to be installed) when the SS or us would have noticed that it wasn't installed and all this could have been avoided and not left at the last minute to fix. Heading home around lunchtime to see if it's been installed so then I can get onto the plumber to hook it all up.