P.s. When you had your contract signing how many PD people were in there with u? Was it just ur BC or were there more?
We had the woman who job was later described to us as "the contract presenter" and our customer service co-ordinator.
I suspect that it is a corroboration issue, if there is any dispute resolution proceedings, PD have two witnesses to rely upon, I am a little surprised that they don't sound record the contract presentation, given the trouble they go to reading out each line item.