So which would you prefer?
I would prefer that Porter Davis offered a consistent level of service to all of their customers - perhaps they can use some of the $5000 they gouged out of us for their ridiculous regional zone surcharge to pay for 1 bloody email a week?
Regardless of each BC's workload, we are paying for a service - If Porter Davis decide to under resource their workforce in order to make more profits - that's their prerogative, but when it affects the service to such a degree that our building coordinator has not provided us with ONE update on our build (which started on the 6th of December) then it is unacceptable.
One more thing, we did email our BC at the start of the build in order to have a small change done with our electricals - it took them approx 20 days to reply to our message, we had in the mean time spoken directly to our SS (who has now left the company) and he organised the change. Surely the price we are paying includes a higher standard of service than that
Country Lifestyle: Had a look through your blog and your place is looking great, think I will need to send an email off to our BC and try and organise a similar 'deal'
I paid the $5k surcharge as well, it hurt my pocket a lot! If I were in your position I would be doing a lot more than complaining on a forum I assure you. I would be calling the Port Melbourne Office and asking for an appointment to air your concerns to a regional manager. My fingers are crossed for you that this improves quickly.