Anyone else having problems with @d3nbr00k or M@kbuild?

I am not building with them. My advice is since you have not started, and the ink of the signing is still wet, persuade the consultant to put down thing in writing. One alternative is you type in your own words the unwritten clauses and send/email them to the consultant. The consultant is hopefully still REMEMBER the promises. Goodluck with it.

Happy holiday!
ozn

Hi,

I'm building with Makbuild and haven't had any problems as yet.... We've signed contract and have selected colours.... Start date is in March...
Where are you building and what are you building?

I agree you need to escalate these issues higher up the food chain. You can also let them know that some if not all of your frustrations will be aired on this forum.

Yeah I had a friend over for dinner tonight who was the former president of the Master Builders of Australia and I hope that the advice that I got will solve my problems. I really do think that it is just a greedy consultant making the most of a trusting first home builder.

After the Christmas break I will go the the top of the chain and see what I can do from there. Any other advice people can give would be great. I was starting to think that this kind of thing happens to everyone and I would just have to accept it.

By the way, that's a nice friend to have.

He still knows his stuff though, keep him close during your building process i say!!!!

We did come to some kind of comprimise... We wrote a very in depth letter to the head of the company and they have since told us that they have made major changes to their company to prevent the same problems again.

In the end we had 2 major compaints. 1 was that our consultant refused to give us a breakdown on something that we felt we were being overcharged for. This was addressed my the manager and even though we still feel we were overcharged we were satisfied with the breakdown.

The second was something that was promised to us by the sales guy. There were 4 items which we were told would not be included (we did not check the model number on the contract when we signed) and the manager came back to us saying that 4 of the items would cost $580 and he would go us halves. We agreed and then when the contract came out only 2 of the items were included (at the agreed $290 for 4). We were sooooooo disappointed but we aren't going to keep fighting over such a small item.

In the end we are just MUCH wiser that the company that we are dealing with are now a franchise and some offices seem VERY budget orientated. I can only stress to people that a reputation of honesty and customer service was developed before the company went to a franchise so please beware that your office (based on region) might be more interested in making $290 and not in upholding a good name or having happy customers.