Nov 19, 2007 9:43 am
Was just wondering what makes people choose a builder they have read numerous bad reports on. We have been running the Adenbrook vs M thread and note that people are still picking M to win even tho we are 3 weeks away from handover and M has only just added the windows to Ricci's house - and they started before us.
There are plenty of unhappy or delayed people building with M and yet everyday it seems someone else mentions they have signed with M. I'd be interested to know what makes people sign with them?
Just build it the way I want and everything will be okay.
Re: Why choose a builder you know is bad?2
Nov 19, 2007 10:42 am
We built wit the big M even though we knew their customer service was average. However their quality was excellent. If it mean we got an excellent quality house, but had to wait a few weeks, who cares. I am not going aywhare for a long time.
Re: Why choose a builder you know is bad?3
Nov 19, 2007 11:02 am
I have built with the big M and if I were to start looking again now I would not be totally put off by what other people have said about them.
Each are have their own subbies and no-one is guaranteed to get a good batch or a bad batch.
I know that a bad experience will bring out 10 complaints and a good experience will bring out 1 recommendation.
I think that reading others problems gives us a clearer understanding of what to look for and makes us wiser in dealing with the builders. Knowing to hire an independant inspector for peace of mind and knowing that building can be hard can be stressful.
I am very happy with the way M built my house and it didn't fall down when the car ran into it . Any problems I have called them about have been fixed straight away.
Re: Why choose a builder you know is bad?4
Nov 19, 2007 11:06 am
we built with M - had a few probs with customer service but overall we are happy with our house. We would build with them again - we looked at some display homes about a month ago - and fell in love with their new homes all over again
Re: Why choose a builder you know is bad?5
Nov 19, 2007 11:58 am
Was just wondering what makes people choose a builder they have read numerous bad reports on.
If you look, you will find bad reports on any builder or company - there are alway people who are unhappy, and you don't always hear the stories about the happy people.
For any given builder, you need to talk to them and make your own decision - some people will go ahead with a builder who may not have a good reputation because of price, house design, timing, location or other reasons.
Dig deeper - is the bad reputation because of build quality? Customer Service? Follow up?
Certain things you may be able to live with, other things maybe not.
Re: Why choose a builder you know is bad?6
Nov 19, 2007 12:04 pm
I would love to see some more postings on what went well. Since we are all looking for different things - some of us want good customer service, some want the house finished on time etc - it would be good to hear about the things that were done well to help other people when making their decisions.
Maybe a thread where people can nominate what their builder exceled at e.g customer service, quality, making changes to suit the client/flexibility??
Just build it the way I want and everything will be okay.
Re: Why choose a builder you know is bad?7
Nov 20, 2007 7:24 am
I know that there is never going to be 100% satisfaction. Building is done by humans, humans make mistakes.
Every time we have told someone we are building with M, the response has always been "oh, they have a good reputation" - even from a family friend that has recently gone into building, and another that bricks for DFH.
We have no complaints so far. They may have been a little slow in getting us to contract stage, but we were in no hurry so it wasn't an issue. We were impressed that they would alter the floorplan to suit our needs, they went to the extra trouble of drawing up plans to submit to council, etc, etc when other builders flat out refused. The only hold up we have had was bricks being delivered, but that's hardly their fault - they weren't made! We have had to instigate some of the communication, but we have always known what was going on - they haven't tried to hide anything.
Fingers crossed the rest of our build goes smoothly.
Second Time 'Round
Re: Why choose a builder you know is bad?9
Nov 20, 2007 2:53 pm
My sister and her husband built with the Big M and had a wonderful experience. Their house is beautiful. I think everyone's building experience is different but I do think you tend to hear more about the bad things than the good.
Re: Why choose a builder you know is bad?10
Nov 20, 2007 5:02 pm
I think most people are attracted to the design at the start, and if they fall in love with a particular design it's going to take a lot to scare them away from it.
Currently Building in Bayside (Brighton East)
Re: Why choose a builder you know is bad?11
Nov 20, 2007 5:54 pm
for us flexibility in modifying the design was the deciding factor. M was happy to add a shower to the powder room ($700 a real bargain!) unlike PD's Cremorne (no flexibility) and S!mmond's Toscana was far too lavish.. Also the house came with rumpus and alfresco which, in h@nley's Wilshire was extra 14 K. W e got the best deal with minimum changes. The sales guy was not impressive at all and at first instance we did not think we will go back ..
their paperwork intially took long time.. but I am happy as I got the chance to shop around and check the essestial upgrades and they accomodated our changes closer to final contract.
Building M's Nolan-44 at slab stage- frame starts next Monday[/i]
Re: Why choose a builder you know is bad?12
Nov 26, 2007 10:28 pm
Lots of reasons why we're building with M:
- highly recommended by friends and relatives. one of my friends had their 1st and 2nd houses built by M. a relative built his 1st home with them too and very satisfied with the quality
- they accommodate changes to the plans, which other builders refused to do
- quality of their homes
- very good promo (with lots of free upgrades)
- more options to choose from (than most builders)
- our sales consultant was great!
- open and honest with their dealings with us (so far)
- 25 years structural guarantee
We really hope that this continues until we finish with building our 1st house.
Built the Nevada 42
Next project - landscaping!
Re: Why choose a builder you know is bad?14
Nov 27, 2007 5:32 am
sim***s display house in berwick, roof colapsed, can definatly say dont build with them house was fenced off for years
Da Vinci Outdoor Living Architectural landscaping http://www.davincioutdoor.com
Re: Why choose a builder you know is bad?15
Nov 27, 2007 8:28 am
You'd think the builder would quickly fix it up and remove the fence as quickly as humanly possible.
Demolition August 2009, Construction Started September 2009, Completed December 2010
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