
We settled on our block of land on Bribie Island (approx 1hr from Brisbane CBD) on May 30 this year. The block has a canal frontage and we were after a design that would take full advantage of the aspect. After looking at soooo many display home and plans on the web, We went and had a look at the Grandview 36 display home with Met9icon and promptly fell in love (first big mistake)

We thought we would set ourselves a very realistic target (we thought): to be in the house 12 months from the day we signed up: so the count down to May 30 2008 began
We have heard lots of horror stories about building and were very keen to get the paperwork right. Our perliminary contract was first due on July 24th. After pushing back the date numerous times in finally arrived on Auguust 15th, with many errors. We also had lots of questions, questions that apparently no one had ever asked before. After getting a brush of response from our sales consultant I sent an email detailing exactly what we wanted, we waited over 2 weeks with very little response.
I decided to visit the display home that is closest to where I currenlty live to ask what the complaint process was and promptly burst into tears. The sales consultant Melissa was fantastic. She has since become our sales consultant. I was given details of the sales manager and had a number of discussions with him. I must say that not all ours questions were answered but I felt we were getting somewhere.
We then requested a second preliminary contract to correct the errors in the first before we paid them anymore money. I was told we would have to wait another 3 weeks for this then about six weeks for the proper contract.
So, another phone call was made to the sales manager with the following demands:
PC 2 by then end of that week
Contract by October 20th
reduced building time of 150 days from 187 days
what they agreed to and we go was
PC2 by October 3
Contract on October 18th
build time of 160 days
We were happy when these promised eventuated. While the PC2 still was not exactly what we asked for (attention to detail errors mostly) The time frames were adheared to.
We are currently awaiting approval from the certifier and the bank to value it as built. We are hoping this will be in the next 7 days. So all going well we will be given a start date somewher in December.
Knowing or luck it will probably rain for 5 weeks straight[/img]