Is it possible to repair hairline scratches on glass panels, rather than replace them?
Did anyone have a scratched glass and complained to the builder about it? If so, what did the builder do?
Browse Forums Building A New House 1 Jul 31, 2010 6:40 pm Is it possible to repair hairline scratches on glass panels, rather than replace them? Did anyone have a scratched glass and complained to the builder about it? If so, what did the builder do? My signature is distracting people from my wise posts ... Re: Scratches on Glass 2Jul 31, 2010 6:45 pm Currently waiting for our builder to come and look at our scratches Went to clean the alfresco doors for the first time the other day and noticed what looked like pen marks... theres heaps of scratches!!! I'll be asking for replacement glass panels, nothing less Re: Scratches on Glass 3Jul 31, 2010 6:57 pm Some of our glass windows had scratches on them & the builder just replaced the glass after handover (well Trend Windows came out & did it) We now have a blog. http://allaboutthebuild.blogspot.com/ Re: Scratches on Glass 4Jul 31, 2010 8:34 pm Uh ... so it's seems to be high on people's lists of things to be fixed. I was unsure how important it is. How about scratches, dents etc. on aluminium window frames? That's far more noticeable, especially considering that we have dozens and dozens of those in all windows, some quite ugly, but they said they are not going to fix it. Is there any building standard related to this? My signature is distracting people from my wise posts ... Re: Scratches on Glass 5Jul 31, 2010 9:27 pm Hi, Have a look at the Building Standards and Tolerances document located at http://www.buildingcommission.com.au/resources/documents/S+T_GUIDE_07.pdf Section 18.04 with regards to Glazing mentions: "Scratches, fractures, chips or other blemishes on glazing and mirrors are defects if they are caused by the builder and can be seen from a normal viewing position. Minor scratches, fractures, chips or other blemishes that are not more than 10mm long and where they are not more than three blemishes per pane, are not defects." Michelle House - Lockup completed 23rd December 2011 - Painters are in!!! https://forum.homeone.com.au/viewtopic.php?f=31&t=37261&start=0&hilit=Blaxland Re: Scratches on Glass 6Jul 31, 2010 9:44 pm Yes, thanks Mich, I did search for something in S&T but couldn't find any rules for damaged frames. This applies to "glazing and mirrors" and the condition is that they must be visible from at least 1.5 meters and be longer than 1cm. Now, how does one interpret that second part in entirety: "Minor scratches, fractures, chips or other blemishes that are not more than 10mm long and where they are not more than three blemishes per pane, are not defects." Does it mean that, if there are 3 scratches, all visible from 1.5m and each 1 cm long, on a tiny glass pane 20x20 cm, that it's not a defect?! My signature is distracting people from my wise posts ... Re: Scratches on Glass 7Jul 31, 2010 10:01 pm Hi, I assume it depends on whether the scratch is deemed to be "minor". If any of the scratches were quite deep and obvious then I assume it wouldn't be classed as minor. Hopefully someone else with some actual building knowledge will be able to help. These are things that an independent inspector will pick up on. Are you planning on having an independent inspector? In my current home we had an independent inspector for handover, and he picked up that the front glass pane beside the entry door had a scratch in it and the builders had to replace it. Michelle House - Lockup completed 23rd December 2011 - Painters are in!!! https://forum.homeone.com.au/viewtopic.php?f=31&t=37261&start=0&hilit=Blaxland Re: Scratches on Glass 8Jul 31, 2010 10:14 pm Well they have defined what is a "minor" scratch on glass, but nothing about the frames ... I suppose this goes into the category "not as per display home standard" Thanks, Mich ... are you in Syd and if yes, can you recommend your inspector? My signature is distracting people from my wise posts ... Re: Scratches on Glass 9Aug 01, 2010 5:22 pm Hi, I'm actually based in Melbourne. I ended up using Kevin after seeing feedback on him by searching the forums. Have you tried searching the forums and sending someone a PM to get the details of the inspector they used? Michelle House - Lockup completed 23rd December 2011 - Painters are in!!! https://forum.homeone.com.au/viewtopic.php?f=31&t=37261&start=0&hilit=Blaxland Re: Scratches on Glass 10Aug 01, 2010 5:49 pm Scratches are mostly caused by cleaning... so don't touch your windows as they can then blame you... You should report it immediately, it's a fairly standard problem. Here's a summary from the HIA which includes the standard. "ECOECO" At 'EcoEco', we design windows, we design the best windows, we do it for you, so that when you’re happy we are happy. Tel. 1800 326 326 Re: Scratches on Glass 11Aug 01, 2010 5:52 pm ed @ EcoClassic Scratches are mostly caused by cleaning... so don't touch your windows as they can then blame you... Re: Scratches on Glass 12Aug 01, 2010 6:35 pm Thanks guys and thanks Ed for that article about glazing. The article did, however, fail to establish the size of the scratches for the reader at the beginning - they simply concluded that the scratches are fine (so the "member" was comparing "scratches" to "exact rules" ). Anyway, we don't have the house yet, so we haven't touched either the glass or the frames. It's the frames that have been damaged, dented, kicked and scratched during the build . There are lots of those damages on every single window, and the number of them seems to be growing every week. So, although we did notice some sus hairlines on glazing, this isn't about the actual glass as much as about the frames that surround the glass (and I should change the title of the thread ). So, anyone knows if those dents, deep rusty scratches, missing pieces of metal on edges (from blows) which gives a serrated edge, paint scrapes and scratches etc. on aluminium frames are a defect or not?? My signature is distracting people from my wise posts ... Re: Scratches on Glass 13Aug 02, 2010 11:02 am Lex Thanks guys and thanks Ed for that article about glazing. The article did, however, fail to establish the size of the scratches for the reader at the beginning - they simply concluded that the scratches are fine (so the "member" was comparing "scratches" to "exact rules" ). Anyway, we don't have the house yet, so we haven't touched either the glass or the frames. It's the frames that have been damaged, dented, kicked and scratched during the build . There are lots of those damages on every single window, and the number of them seems to be growing every week. So, although we did notice some sus hairlines on glazing, this isn't about the actual glass as much as about the frames that surround the glass (and I should change the title of the thread ). So, anyone knows if those dents, deep rusty scratches, missing pieces of metal on edges (from blows) which gives a serrated edge, paint scrapes and scratches etc. on aluminium frames are a defect or not?? They are all defects in my book... if you use the glass analogy, if it's visible from 1.5m away, it's a defect. It's easily fixable by the window supplier, but the builder must pay as it's not the supplier's fault. Get them to fix them all... and the glass scratches. Ed "ECOECO" At 'EcoEco', we design windows, we design the best windows, we do it for you, so that when you’re happy we are happy. Tel. 1800 326 326 Re: Scratches on Glass 14Aug 02, 2010 12:17 pm Thanks Ed, and I totally agree with you, just this might be hard to argue if there are no exact written rules about it . If anyone does come across any written standards, can you please let me know? Ed, so can they fix scratches on actual glass by some other method (other than actual replacement of the glass panel)? If yes, how? and would the fixing emulsion/material interfere with us installing tinting film over that glass later on? My signature is distracting people from my wise posts ... Re: Scratches on Glass 15Aug 02, 2010 12:22 pm Another window question for Ed The builder's window supplier has performed their "service", but all they've done is made the sliding doors slide easily (very easily, it's beautiful ). Almost all the sliding windows are still hard to pull (for me at least) and they are actually harder to pull than the doors, which are obviously larger than any of these windows! Do you have any tips on how to argue this with the builder so that they fix this?! How can I prove to them that they haven't touched the windows? Also, the tracks are still full of sand etc. and it doesn't help with less scratching and easy operation!! And what about awning windows - should they squeak when we operate them !? My signature is distracting people from my wise posts ... Re: Scratches on Glass 16Aug 02, 2010 12:49 pm Lex Thanks Ed, and I totally agree with you, just this might be hard to argue if there are no exact written rules about it . If anyone does come across any written standards, can you please let me know? Ed, so can they fix scratches on actual glass by some other method (other than actual replacement of the glass panel)? If yes, how? and would the fixing emulsion/material interfere with us installing tinting film over that glass later on? The condition of your windows is the builder's problem... would you buy a scratched new car? It doesn't need any better standards than that... he must fix them. O'Brien's can polish out the scratches, but surely this is also your builder's problem. The film won't be affected by polishing out the scratches. But IMO it would be pretty cheap and easy for your builder to replace the glass... Ed "ECOECO" At 'EcoEco', we design windows, we design the best windows, we do it for you, so that when you’re happy we are happy. Tel. 1800 326 326 Re: Scratches on Glass 17Aug 02, 2010 12:52 pm Lex Another window question for Ed The builder's window supplier has performed their "service", but all they've done is made the sliding doors slide easily (very easily, it's beautiful ). Almost all the sliding windows are still hard to pull (for me at least) and they are actually harder to pull than the doors, which are obviously larger than any of these windows! Do you have any tips on how to argue this with the builder so that they fix this?! How can I prove to them that they haven't touched the windows? Also, the tracks are still full of sand etc. and it doesn't help with less scratching and easy operation!! And what about awning windows - should they squeak when we operate them !? The window supplier's service follows the cleaners who clean the tracks etc. His job is to make everything work, but it does require, properly installed windows and a good clean. He doesn't fix problems caused by the trades or your builder. Call the window supplier and complain, I am sure he will blame the builder, then you can tell the builder. No, awnings should not squeak... and this is easily fixed by your window supplier. Ed "ECOECO" At 'EcoEco', we design windows, we design the best windows, we do it for you, so that when you’re happy we are happy. Tel. 1800 326 326 Re: Scratches on Glass 18Aug 02, 2010 2:24 pm Thanks Ed, on both accounts! As usual, your advice / comment / opinion is so helpful and informative, as well as very much appreciated I was thinking that maybe I'm expecting too much, as it seems that nobody else had any window frames damage or tracks not cleaned! So, we are the only house on this Forum that had window frames damaged. A few members had glass scratches - and that's not that noticeable in comparison with trying not to spot dark scratches and dents/damage on white window frames! My signature is distracting people from my wise posts ... Re: Scratches on Glass 19Aug 02, 2010 2:27 pm Lex Thanks Ed, on both accounts! As usual, your advice / comment / opinion is so helpful and informative, as well as very much appreciated I was thinking that maybe I'm expecting too much, as it seems that nobody else had any window frames damage or tracks not cleaned! So, we are the only house on this Forum that had window frames damaged. A few members had glass scratches - and that's not that noticeable in comparison with trying not to spot dark scratches and dents/damage on white window frames! Welcome. Don't take no for an answer... "ECOECO" At 'EcoEco', we design windows, we design the best windows, we do it for you, so that when you’re happy we are happy. Tel. 1800 326 326 Re: Scratches on Glass 20Aug 20, 2010 11:00 pm Aaron & Erin Currently waiting for our builder to come and look at our scratches Went to clean the alfresco doors for the first time the other day and noticed what looked like pen marks... theres heaps of scratches!!! I'll be asking for replacement glass panels, nothing less Hi Erin, Do you have any news on this? My signature is distracting people from my wise posts ... Need to remove glass panel out of concrete without wrecking the glass to get the spa room in, any recommendations on how to do that. Thank you 0 39046 What do you need them to withstand? If it's normal wear and tear, then either will do, if you want resistance to ingress then laminated would be the favourite, but only… 1 12390 |