good luck.
Mate you must work for them . I as in Mick am in the civil building and construction game and are apalled by there level of customer service.
The ****** crap and dribble they come up with makes me blush i actually feel sorry for some of the workers. I will never do any sort of business with them again nor would i recomend them for a single thing
The only bit of advice i have for all is "Get all your correspondence in writing and keep a copy". If you have any conversation with staff get it signed and dated by them do not believe a thing that comes out of there mouth. At least in the end you have proof and are able to keep Fair Trading informed
Jack321 i dont know the owner and i beleive i should not have to. You get better customer service from indian call centres