henley home builders

Exactly!!!

The one thing I WILL say here is.
To me, there is NO reason for mistakes on a building site! And I don’t care how happy people are to let a couple a slip…..as long as they are fixed later!

This should NOT happen in the first place!

Plans from and to council must be exact, so if that’s the case who’s reading the things on site?
A Monkey?

To me there is no excuse for pour building skills and bad productivity, and this goes for ALL builders not just HEN!

And I did warn you with my first post……not to use the companies NAME!!

Here is my question for all. If Henley is watching, why not post on the forums???

Biggest problem i have had with them..

Lack of communication ( why say ill call you if your not going to do it)
Why say a house is going to be finished and its not, then not give an explanation?

Corusant..... Luck you. your 1 in a 100. Congrutulations. But i hope you have had a good close look at your hjouse and havent missed anything.

I’m really sorry to have to say this as I can see this is a very touchy subject to a couple of people.

I have said this before, so I am going to say it again.

UNFORTUNATLY….. SOME builders will take advantage of the fact that THEY think YOU the owner knows Jack **** about building so they will try to pull the wool over your eyes.
They will take short cuts, and god knows what else they get up to onsite.

Now….. How do you think I would go getting a house built for me???

Haaa…. the builder would not be able to find time to “pick his nose”, and he’d better have a good excuse while he’s doing it! I would be inspecting every detail of the job, and KNOW what I was looking at. This is the difference. Even when visiting MY onsite consultations the builders boys jump as soon as they see me…..Hitler?....who cares, I get the job done!

If you went to buy a second hand car, and the dealer told you “she ran like a beauty” would you take his word for it, or would you have a mechanic look it over?

Are you all getting my drift here? How unfortunate that we must watch a SO CALLED professional do his or HER job.

NEVER take your eyes OFF a building site! They must think they are being watched constantly!!!
Info on my website…..under TIPS!!!!

kdee10,
Just curious, what stage are you in?

To protect yourself and prevent it from getting worse, I would suggest to treat it as a legal case.

On all problems/issues, take a lot of photos, keep a diary, put down all details in writing, every time you have a conversation/email with them, always follow up with a summary email/fax with details recorded. Get a solicitor or let them know you got solicitor helping you, ...etc.

Once you got these details documented, plus the legal assistance I believe they will at least stop ignoring you...

Good luck!

That's a very good one stonecutter!
Will add that to my blog as a tip if you don't mind. Thanks!

We are builiding with the Hen as well and are having some issues already & we are haven't even signed our contract yet! We were supposed to sign the final contract 3 weeks ago but the engineers report is 3 weeks overdue. Its concerning that we are having delays even before we sign the contract as surely they want to keep us happy at least until we sign on the dotted line - if they care so little now I hate to think what it will be like after signing!

On a better note we have friends who have built with the Hen at Point Cook and they are very happy with their completed home including the time taken for building - I am hoping we will have a good experience too but so far there the lack of customer service has been disappointing.

FG...I really hope it does all work out for you...BUT:

Your 1 in a 100 comment...it seem a serious exageration. I would say its quite the opposite. Bear in mind that more people with bad experiences are likely to seek out forums and post than those with good stories to tell.


We're building with Henley (post lockup) and are very happy with everything so far:

1. Price - Lowest I could find for a coulde storey
2. Build quality - can't find any faults
3. Build speed (3mths to lockup for a double storey)
4. Communication - regular updates

But we didnt have too many problems before lock up stage (where we were told that lock up doesnt include the front door).

It was mostly all after lock up stage.

And yes i do realise they are many happy people out there.
We just happen to get the short stick.

And unfortunatly there is nothing we can really do about it, apart from complain and tell others about the mistakes h*nl*y made on our house.

TC,

I think from memory that FG had no door at all....

I had an invoice for frame stage completion and the frame was still on the ground!!!

Matt