Browse Forums Building A New House 1 Mar 24, 2010 7:56 pm Hi, We are building with Scott Park Homes and finding it quiet frustrating mainly with the long drawn out process of building our home. We signed up in July 09 and only got prestart done in Jan 2010, delays from them. Now we are waiting on a phone call to let us know when the slab will go down which is suppose to be in the next 4 to 6 weeks. Once the slab goes down it will be another 8 months or so before it is ready. Just wanting feedback if anyone else building with them is experienced or is going through the same thing as we are. Thanks
Re: Building delays with Scott Park Homes 2Mar 24, 2010 10:13 pm Hi he, We are building with SPH also, signed prelim mid Sept, pre start early Feb & have now been in scheduling for nearly 4 weeks, so 6 & half months so far!!!! Not overly happy with time frame (tho SPH office staff have been great in keeping us updated) but from what i've heard all builders are roughly the same build time. We're hoping to hear early next week when site start is, will be happy to finally see something happening on our patch of sand. Are you building north or south of river? & which house are you building?? Good luck with it all Cooper's Build - Perth NOR viewtopic.php?f=31&t=30525 Prelim- mid Sept 2009, Pre Start 2 Feb, Siteworks- 21 April 2010, Slab- 10 May, Deliveries- all by 26 May Bricking- 28 May - 26 June, Roof complete 5 Aug, Float 28 Aug, Lock up 16 Sept Cabinets 1 Oct, Tiling 22 Oct, PCI 18 Nov, KEYS 3 Dec 2010 MOVED IN 17 DEC 2010 Re: Building delays with Scott Park Homes 3Mar 24, 2010 10:31 pm We signed up in mid September 2009, had prestart in early February and have yet to even go to scheduling. I'm rapidly losing faith that we'll have a slab by the end of this financial year... I suspect SPH have taken on more work than they can handle. Friends of ours signed up with another builder in August last year and their house is now at lock up. Re: Building delays with Scott Park Homes 4Mar 24, 2010 10:44 pm Two houses, opposite to our house started building around the same time; early Jan 09. One of them is scott park Homes, and the other is ultimate homes. Ultimate homes started building (i.e getting to site... 2 months after the SPH). The Ultimate house is now completed and handover done 1 month ago. SPH is still being completed, final stages work being done. However, on the flip side, i did have a wonder into the house (SPH build) and found that the construction and all fittings were very good. Everything seemed to be very well done to a good standard. Land - Northerly Estate, Piara Waters Titles Issues 05 April 2010 Building with Ross North Homes Prestart Completed 12 April 2010 Finance Approved 01 May 2010 Slab down 29 May 2010 Frame Completed 28 June 2010 Roof Completed 22 July 2010 Lockup 12 August 2010 PCI 24 Sep 2010 Handover 08 Oct 2010 Building Thread https://forum.homeone.com.au/viewtopic.php?f=31&t=32295&start=0 Re: Building delays with Scott Park Homes 5Mar 24, 2010 11:47 pm Thanks all for your responses! We are building the "city beach" north of the river! To be honest if it was'nt for the plan that we loved so much, I might have gone elsewhere. Well I only hope that once the building starts that all goes smoothly! Re: Building delays with Scott Park Homes 6Mar 25, 2010 1:42 am hi my husband and i know how you are feeling we signed up at the start of june 2009.We have only just had our slab laid. The waiting has been very hard as we are renting a small house with 3 boys!!! Re: Building delays with Scott Park Homes 7Mar 25, 2010 2:31 pm We signed up to build with SPH in April 2009, had prestart in november 2009 and we have been told that we will have siteworks starting next week. But we found that unless we kept ringing and harassing them then we would have been waiting longer. It came down to us speaking to the general manager and him looking into ou job to get things moving along quicker Built the Grand Karri with SPH viewtopic.php?f=31&t=32958&p=463360#p463360 Re: Building delays with Scott Park Homes 8Mar 25, 2010 2:58 pm You are so right you need to keep calling we were the same we rang the general manager a couple of times and that is the only way we found things out. We also found that it took a long time for them to call back or we had to keep ringing them. Hoping it will be worth the wait!!! Re: Building delays with Scott Park Homes 9Mar 25, 2010 3:01 pm kat79 You are so right you need to keep calling we were the same we rang the general manager a couple of times and that is the only way we found things out. We also found that it took a long time for them to call back or we had to keep ringing them. Hoping it will be worth the wait!!! I hope its worth the wait too kat79 but like the saying goes... good things come to those who wait !! Built the Grand Karri with SPH viewtopic.php?f=31&t=32958&p=463360#p463360 Re: Building delays with Scott Park Homes 10Mar 25, 2010 10:50 pm Here's the update, rang SP homes today. I must say I love the hand balling from one section to another..not. Worse than a government department. After now being with them for 8 months, our file next week will be going to the Earthworks department and then in 4 to 6 weeks the slab will go down. I wonder how many departments they have!? So far I have dealt with sales, drafting, pre-start, contracts, scheduling, earthworks...wonder what's next lol. Got to laugh otherwise I would go mental! Officially one of the slowest buliding companies around. Agree with everyone that said you have to pester them otherwise you would get left behind. And so much for the customer service pitch I got from the sales rep about how they constantly keep you informed of what''s going on..well that's a lot of rubbish. Thanks all once again for your feedback and good luck with building with SP.
Re: Building delays with Scott Park Homes 11Mar 25, 2010 11:05 pm I really feel for you guys. Did you guys not have a contract term to build ? How can they not even start building after 12 months, if normal contract terms are usually 10 to 12 months ? Have you looked into asking compensation for the delays ? Is this an option under your contract ? So, what is the reason for SPH to have such huge delays over other builders ? Is it shortage of labour ? or have they got too many houses to build ... which will again mean shortage of labour, to meet their commitment. With what you guys say, i also feel like they may have a real problem with their process... if you are getting the run around, and no one is returning calls, i would definitely be frustrated, and go straight into their office. Land - Northerly Estate, Piara Waters Titles Issues 05 April 2010 Building with Ross North Homes Prestart Completed 12 April 2010 Finance Approved 01 May 2010 Slab down 29 May 2010 Frame Completed 28 June 2010 Roof Completed 22 July 2010 Lockup 12 August 2010 PCI 24 Sep 2010 Handover 08 Oct 2010 Building Thread https://forum.homeone.com.au/viewtopic.php?f=31&t=32295&start=0 Re: Building delays with Scott Park Homes 12Mar 26, 2010 12:33 am Well Mark, when we signed up, they were very particular about not giving us any specfic time frame! But I just thought the way other building companies were going it would be about a year. I have dealt with other builders and I must say after all the good reports I heard about SP, I though they were a good builder to go with. We've have delays from the start with the dopey sales rep we had, who did not log our job in until a month later after we signed up. Then to top it off after explaining the situation about the intially delay...the response I got was oh well you still have to get to the back of the queue from the drafting department because they were so busy. Then we got told get organise for pre-start and first in first serve. On taking this advice we got pre-start done second week of Jan, now it's nearly April and we are still waiting..and another 4 to 6 weeks to go. I think in a couple of weeks I will call them back if no joy I will go to the General Mananger! We are so over it. Re: Building delays with Scott Park Homes 13Mar 26, 2010 12:41 am That is totally unacceptable. When you are trusting a company with so much money, you expect them to be upfront and honest with you. I would have definitely not signed up with a company that cannot sign the standard 10 - 12 month agreement. Don't let them delay without a reason. Just because they dont have a set time to complete the contract, doesnt mean they can endlessly delay your build. Can an ombudsman do something in such cases. We seem to have atleast 3 or 4 SPH members all complaining the same thing. Land - Northerly Estate, Piara Waters Titles Issues 05 April 2010 Building with Ross North Homes Prestart Completed 12 April 2010 Finance Approved 01 May 2010 Slab down 29 May 2010 Frame Completed 28 June 2010 Roof Completed 22 July 2010 Lockup 12 August 2010 PCI 24 Sep 2010 Handover 08 Oct 2010 Building Thread https://forum.homeone.com.au/viewtopic.php?f=31&t=32295&start=0 Re: Building delays with Scott Park Homes 14Mar 26, 2010 12:48 am Hi I am sorry you are having delays but my DH and I so know how you feel unfortunately. We signed up with out builder Easy Living Homes in October 2008 - we received settlement on our block of land Christmas Eve 2008 and council approval was granted end of February 2009. Our house is still nowhere near finished! It took them about 6 weeks to get to site to do the earthworks and then we waited 8 weeks for a bricklayer. The bricklayer took 7 weeks to build the house. We have had lengthy delays between major stages of up to 8weeks with no work being done! (eg 8 weeks wait between bricks finishing and roof being done) and 5 weeks between plastering finished and lockup occurring. We are now just up to tiling and they have only worked 1 day this week! We too can't be given a date (even an estimated one) for PCI. It is very frustrating! We built our first home 6 years ago and the house was built and built well in 5 months! One of the main problems our builder seems to have is that a tradie will start and do a couple of days work and then not come back for a few days to a week or so and come back do a bit more then go off again. I just don't get why a tradie doesn't come and complete the job as the time it is started! Is it because there are not enough tradies in Perth to go around? SO I am very sorry to hear you are having delays already and I hate to say it but it may be a sign of things to come! I hope not for your sake but just be prepared! I really hope that SPH get on with it sooner rather than later for you! We too are so over the whole thing it is not funny! I have had so many friends build with other builders and they have started a long long time after us and they are already in their lovely new homes! Good luck! Re: Building delays with Scott Park Homes 15Mar 26, 2010 12:57 am If it is shortage of tradies, then how can the other companies complete in 10 - 12 months? And if you dont have tradies, why accept and sign a contract, accepting more business ? Its a well know fact that there is a huge skilled labour shortage in Perth. But, the building company charge us a arm and a leg, and still cannot manage the project or resources? If this is the case, i can do a project home build, and try and get tradies, as and when they are available to do each stage... I probably will finish way ahead and save myslf a fortune on the way. I get really frustrated when big companies, cannot manage a simple project like building a house. (Well, its not rocket science). Land - Northerly Estate, Piara Waters Titles Issues 05 April 2010 Building with Ross North Homes Prestart Completed 12 April 2010 Finance Approved 01 May 2010 Slab down 29 May 2010 Frame Completed 28 June 2010 Roof Completed 22 July 2010 Lockup 12 August 2010 PCI 24 Sep 2010 Handover 08 Oct 2010 Building Thread https://forum.homeone.com.au/viewtopic.php?f=31&t=32295&start=0 Re: Building delays with Scott Park Homes 16Mar 26, 2010 1:04 am Thanks Mark! The problem we have is that the plan that we are going with, no other builders have got it. And to do a replica of it with another builder it will cost more as I have already looked into that, hence we are bit stuck. Otherwise in a heartbeat I would change to another builder. I just hope that when the slab goes down the building process will go smoothly. I bet when it will come to paying them...they won't be too happy about delays. Re: Building delays with Scott Park Homes 17Mar 26, 2010 1:15 am Mrs D, sorry to hear about your situation. Like you and some of the others we lose faith and what is suppose to be an exciting period is just dampend with frustration. I don't understand if the tradies cannot complete the job in one hit, why is it they keep employing them. I hope that's something that we don't have to deal with. I wonder if you can sue building companies for making clients mental LOL. I think I might book myself a bed at Graylands lol. Good luck Re: Building delays with Scott Park Homes 18Mar 26, 2010 1:27 am Quote from the SPH website: Scott Park Homes was also recognised for its outstanding customer service winning the 2003, 2004 and 2005 Housing Industry Association award for excellence in service. Scott Park Homes are committed to customer service, continually looking to not only meet but exceed your expectations. Hhhmmmmm, wonder what happened to any awards in 2006, 7, 8, 9 or 10??? I think we now know!!! They didn't win any. At least they are 'looking' to exceed your expectations..............still looking.................. If you need a contact - try Paul Silvestro, he is a Director and I believe he is the CEO. Should get things moving for you if anyone can. Good luck Re: Building delays with Scott Park Homes 20Mar 26, 2010 2:21 am I think the big problem is that normally directors/the board are removed from the day to day - which is why they have staff doing that - they never really find out about the issues that customers face until they are brought to their attention. Paul would clearly be trying to run a large group and leaving the operational aspects to the people in his employ. By bringing your issues to him, he can then review what is really going on. For them to win the Cust Svc award for three years on the bounce, then nothing does seem like something has happenend over there........ I know the market turned here in WA last year, but what you are experiencing seems pretty bad. We signed in Sep and had slab in Jan, brick work to first floor complete now. And we had a 9 week wait for council approval and have had 10 variations in the plan since we signed, so it has been full on, but all credit to the builder they have been progressing nicely. Reckon we will be in Oct/Nov time (double storey). We have been keeping tabs on two builds near us, Don Russell and National - both slabs went down in Jan and they have their roofs on - great progress. In fairness nobody gave a crap about the ACCC and the gag clauses continued in the pro forma templates of a few other builders after the ACCC took on Wisdom, and more… 19 73284 Just to makea point about this, an approach that some people have found sucessful in negotiating these rises down, Is to provide some workings to the builder, specifying… 4 81667 While i was across this behavior's pre appointing my (the builders) surveyor, I did tell the builder i was aware what they were doing and while i disagreed with it, they… 13 14552 |