Browse Forums Building A New House 1 Feb 09, 2010 3:25 pm We are building with Big M, having signed the contract back in August 09. Construction is expected to start in March 2010. We took a promotional offer offering us one of 4 spa bath designs, and our choice was entered into the colour schedule, signed by both us and M. However, M have just now told us (6 months after selections) that our bathroom is too small, and we have only one choice of promotional spa bath. Not only that, but we have NO other choice even if we don't take the promotion, because they do not offer any other models. Does anyone have suggestions as to how we should deal with this? Basically they offered us 4 models when we signed the contract, and now say they will only offer us 1, and it is not the one we chose. I think they should be working hard to fix the situation, but instead they are doing their best to intimidate us into letting them change our selection. Metricon Riva 33 - http://herlihy-riva.blogspot.com Site start 15/03/2010 - Handover 23/12/2010 9 months and 8 days (284 calendar days) from site start to handover Re: Advice on change requested by builder 2Feb 09, 2010 3:51 pm If your bathroom is too small, regardless if they informed you before or not, then the spa you chose won't fit. You should get the spa you don't want to choose, as a credit ie. get the spa, but pay nothing for it. That's what I reckon anyway Built with New Generation (Summit Homes) We own land!... with a slab on it! Plus a shell of a house with stuff inside ! Re: Advice on change requested by builder 3Feb 09, 2010 3:53 pm Well they really have no leg to stand on - if it was in the contract they signed then they are obliged to supply it, or offer you suitable compensation. Of course that won't necessarily stop them making it difficult for you so that you give way rather than them, but that doesn't remove any of your rights. (n.b. does not constitute legal advice, disclaimer, blah blah) Re: Advice on change requested by builder 4Feb 09, 2010 4:45 pm We had the same thing happen. We ended up rearranging the bathroom layout to fit the spa and extended the shower in the ensuite. Extra cost was approx $1200. With us the problem arose with the sales people not running things past the drafting team when preparing pricing to see it if was possible. For us, it all came down to the design of the bathroom and what would fit. M were helpful though in trying to find a solution, they just didn't have anything we liked other than the original. Building Stanton 34 with M3tric0n Re: Advice on change requested by builder 5Feb 09, 2010 5:00 pm Thanks for the responses! In this case the spa bath we don't want IS free, as it's included in a promotion. The other spa bath we chose (that we can't have) would also have been the same price - free as part of the promotion. What I'm annoyed about is that they told us we could have that until just now, and now they expect us to simply accept it. They also have yet to say anything remotely resembling "sorry". utesrock, so they also waited until after selections before telling you it wouldn't fit? You'd think with only having 4 bathtubs on offer they would know which ones fit in which bathrooms! I doubt we have space to rearrange things in ours unfortunately. Metricon Riva 33 - http://herlihy-riva.blogspot.com Site start 15/03/2010 - Handover 23/12/2010 9 months and 8 days (284 calendar days) from site start to handover Re: Advice on change requested by builder 6Feb 09, 2010 5:06 pm Yes, we got told after selections were done and that they had removed it from the contract. Partner went nuts and that's when the rearranging became an option. I have heard that they have changed a lot of suppliers which maybe why choices are now limited. We signed June 09 and stared building in Nov 09. Had a lot more options available than what I have been reading on the forum. Building Stanton 34 with M3tric0n Re: Advice on change requested by builder 7Feb 09, 2010 5:35 pm I'm going nuts on behalf of my partner here When we made the selections she specifically said she doesn't like the one they're trying to force on us, so I'm telling M it won't happen. What I don't understand is that I asked them if I can have another model from the same company (Stylus), and I would be willing to pay for it, but they said they won't do it. All they will do is their basic 4 options. Their attitude is full of "we can't do that", and it's not even "sorry we can't do that", it's just "X is not an option, your option is Y". Metricon Riva 33 - http://herlihy-riva.blogspot.com Site start 15/03/2010 - Handover 23/12/2010 9 months and 8 days (284 calendar days) from site start to handover Re: Advice on change requested by builder 8Feb 12, 2010 1:16 pm Well the resolution of this issue was much better than I expected! Up until yesterday night I wasn't expecting much, but when I got on the phone with M this morning they said they can give a spa bath model which not only fits, but is even better in terms of features than the one we were going to get! They also took responsibility for having made a mistake in the first place, which is what I had been wanting. So it all worked out in the end. And my opinion of M has gone up considerably. Metricon Riva 33 - http://herlihy-riva.blogspot.com Site start 15/03/2010 - Handover 23/12/2010 9 months and 8 days (284 calendar days) from site start to handover Re: Advice on change requested by builder 9Feb 12, 2010 1:18 pm Thats great to hear its always nice when the builder owns up to their mistakes and takes the steps to rectify the issue. viewtopic.php?f=31&t=22766 - my build thread! Time waits for no man. Unless that man is Chuck Norris. Re: Advice on change requested by builder 10Feb 12, 2010 1:26 pm Jodie80 Thats great to hear its always nice when the builder owns up to their mistakes and takes the steps to rectify the issue. That's a fantastic result btherl As title suggests, looking at using the interlocking Pentablock stacked stone products to replace failing timber retaining… 0 17873 Hi, you've probably already resolved this, however, Commbank will probably pay the funds to you after you send evidence the work is done regardless the change in the quotes. 1 35327 5 10488 |