![vpande](https://www.homeone.com.au/img/avatar_h1_25x25.png)
what are the reasons you chose this builder? floorplans? inclusions? If so far you've only spent on the soil test its still not too late to move on. I would be tempted to send a written complaint and take it from there.
Good luck
![Rolling Eyes :roll:](./images/smilies/icon_rolleyes.gif)
Browse Forums Building A New House Re: H**l*y customer service just gets worse and worse..... 36Jul 25, 2007 6:46 pm ![]() ![]() fojean, we have frame inspection coming up soon, and will be requesting the services of an indpendent inspector to assist. Stewie, any thoughts on who you might use yet? Will be using Kevin from New Home Insp... He's been very helpful over the phone, and we haven't paid him a cent yet. We'll see how it all goes. Matt (and others in teh same boat) what stages are you planning to use an indpendent inspector? My plan is Frame/Pre-plaster & Pre-handover. The way I figure it's a small price to pay for a lifetime investment. Re: H**l*y customer service just gets worse and worse..... 37Jul 25, 2007 7:11 pm Probably a Pre plaster and depending on whats found there I will use my discretion on the rest! It was a good meeting 38Jul 25, 2007 8:43 pm I thought I'd provide an update to my initial posting for the benefit of everyone who has been tracking this thread. The replies and personal messages I have been receiving so far has been very encouraging; thanks.
I had been contacted by the management team from H**l*y through my posting in this forum and I met with them this afternoon. They had kindly offer to meet me at my preferred time and place to help clear the air. This meeting had helped re-instill my faith in them and provided the much level of transparency within the organisation I had initially hoped for. With that in mind, I have proceeded with the signing of the tender documents and I am looking forward that it will be all uphill from now. Re: It was a good meeting 39Jul 25, 2007 9:00 pm ![]() I thought I'd provide an update to my initial posting for the benefit of everyone who has been tracking this thread. The replies and personal messages I have been receiving so far has been very encouraging; thanks. I had been contacted by the management team from H**l*y through my posting in this forum and I met with them this afternoon. They had kindly offer to meet me at my preferred time and place to help clear the air. This meeting had helped re-instill my faith in them and provided the much level of transparency within the organisation I had initially hoped for. With that in mind, I have proceeded with the signing of the tender documents and I am looking forward that it will be all uphill from now. Downhill would be better ![]() It's sad to note that it took so much effort. It also shows the power of forums like this. Let us know how you go. All the best. Re: It was a good meeting 40Jul 25, 2007 10:22 pm ![]() I had been contacted by the management team from H**l*y through my posting in this forum... *Taking notes on how to get project builders to respond.* [sneakersss] Does anyone have a suggestion for a good hydronic in slab heating speacialist who may be able to help me with an existing system and wether or not it may need a seperator… 0 6222 I recently went through a similar renovation and move scenario when updating our family home. We also swapped some rooms around and tackled a major… 2 15153 Hi, looking at house plans and not all of them have any mention of a driveway or even air con. So, is the 'from' price just the house in those cases? Can a house be built… 0 2098 ![]() |