what are the reasons you chose this builder? floorplans? inclusions? If so far you've only spent on the soil test its still not too late to move on. I would be tempted to send a written complaint and take it from there.
Good luck
Browse Forums Building A New House Re: H**l*y customer service just gets worse and worse..... 30Jul 24, 2007 11:15 pm kevin Stewie, are you building with Northridge homes? I am asking cos a friend of mine built with them (after contract signing it became H**l*y) and it was great! Hence the referral. The CSR/Tenderer they had were located in a different place though and in comparison more flexible. Yep we signed with Northridge just before the name was taken over by Henley. I don't see why / how this would make a difference, as all stages - e.g. tender were completed with Henley. Re: H**l*y customer service just gets worse and worse..... 31Jul 25, 2007 9:02 am Stewie fojean, we have frame inspection coming up soon, and will be requesting the services of an indpendent inspector to assist. Stewie, any thoughts on who you might use yet? Re: H**l*y customer service just gets worse and worse..... 32Jul 25, 2007 10:13 am Hi Stewie,
As an addition to Matt's question, how much does it cost to secure an independent inspector to inspect the frame stage, or is this something Henley will arrange with you? Re: H**l*y customer service just gets worse and worse..... 33Jul 25, 2007 10:34 am hi bry&cbear - lots of discussions and recommendations of inspectors here:
https://forum.homeone.com.au/viewtopic.p ... =inspector I'd never get the builder to recommend an inspector - they may be in cahoots! Re: H**l*y customer service just gets worse and worse..... 34Jul 25, 2007 10:42 am stonecutter1309 I'd never get the builder to recommend an inspector - they may be in cahoots! Exactly! Hence the reason for an independant inspector. Re: H**l*y customer service just gets worse and worse..... 35Jul 25, 2007 11:15 am bry&cbear Hi Stewie, As an addition to Matt's question, how much does it cost to secure an independent inspector to inspect the frame stage, or is this something Henley will arrange with you? At this stage i will be using new home inspections. http://www.newhomeinspections.com.au/7.html Kevin is a switched on guy and was really helpful over the phone. The prices are on the link Re: H**l*y customer service just gets worse and worse..... 36Jul 25, 2007 6:46 pm mattwalker Stewie fojean, we have frame inspection coming up soon, and will be requesting the services of an indpendent inspector to assist. Stewie, any thoughts on who you might use yet? Will be using Kevin from New Home Insp... He's been very helpful over the phone, and we haven't paid him a cent yet. We'll see how it all goes. Matt (and others in teh same boat) what stages are you planning to use an indpendent inspector? My plan is Frame/Pre-plaster & Pre-handover. The way I figure it's a small price to pay for a lifetime investment. Re: H**l*y customer service just gets worse and worse..... 37Jul 25, 2007 7:11 pm Probably a Pre plaster and depending on whats found there I will use my discretion on the rest! It was a good meeting 38Jul 25, 2007 8:43 pm I thought I'd provide an update to my initial posting for the benefit of everyone who has been tracking this thread. The replies and personal messages I have been receiving so far has been very encouraging; thanks.
I had been contacted by the management team from H**l*y through my posting in this forum and I met with them this afternoon. They had kindly offer to meet me at my preferred time and place to help clear the air. This meeting had helped re-instill my faith in them and provided the much level of transparency within the organisation I had initially hoped for. With that in mind, I have proceeded with the signing of the tender documents and I am looking forward that it will be all uphill from now. Re: It was a good meeting 39Jul 25, 2007 9:00 pm kevin I thought I'd provide an update to my initial posting for the benefit of everyone who has been tracking this thread. The replies and personal messages I have been receiving so far has been very encouraging; thanks. I had been contacted by the management team from H**l*y through my posting in this forum and I met with them this afternoon. They had kindly offer to meet me at my preferred time and place to help clear the air. This meeting had helped re-instill my faith in them and provided the much level of transparency within the organisation I had initially hoped for. With that in mind, I have proceeded with the signing of the tender documents and I am looking forward that it will be all uphill from now. Downhill would be better It's sad to note that it took so much effort. It also shows the power of forums like this. Let us know how you go. All the best. Re: It was a good meeting 40Jul 25, 2007 10:22 pm kevin I had been contacted by the management team from H**l*y through my posting in this forum... *Taking notes on how to get project builders to respond.* [sneakersss] the conduit would need to be undamaged regardless of what network is in play. The conduit needs to be able to have fibre run through it. NBN and Opticomm are just… 4 2890 Does anyone have a suggestion for a good hydronic in slab heating speacialist who may be able to help me with an existing system and wether or not it may need a seperator… 0 4887 |