Browse Forums Building A New House Re: H**l*y customer service just gets worse and worse..... 13Jul 19, 2007 12:37 am Hi Kevin, sorry to hear that.
I am building with Henley in Berwick. going for final inspection on 3rd august. My experience overall has been very good. My admin office is in Narre Waren not in Henley HQ. It seems that there are a lot of problems for those who build on the west/north of melbourne. let us know how you go with this... Re: H**l*y customer service just gets worse and worse..... 14Jul 20, 2007 5:23 pm List of events which follow..........
[19/7] Left message on CSR's Team Leader's voicemail. He called to say that they are swamped with work and having problems with staffing CSRs. yada yada yada...... and promise to revert to my questions before noon on Friday 20/7. [20/7] 3:30 pm. No reply. Left messages on both CSR and CSR's Team Leader's voicebank. Decided to escalate the matter. Phoned H**l*y's mainline requesting to speak to person who Heads Customer Service with unsatisfactory response from both CSR and CSR Team Leader. H**l*y's receptionist magically locates and put through the same CSR Team Leader who said he was just about to reply to my emails. [20/7 4:15 pm] CSR Team Leader replies answering only half of thew questions I had asked. Unsatisfactory, so had to send another email requesting for clarification. Re: H**l*y customer service just gets worse and worse..... 15Jul 22, 2007 3:27 pm there we alot of problems with them in sydney people took them to court in a joint action be very careful my husband worked for them in sydney they are longer there as far as I know I think they changed there name Re: H**l*y customer service just gets worse and worse..... 18Jul 23, 2007 12:35 pm Kevin,
what are the reasons you chose this builder? floorplans? inclusions? If so far you've only spent on the soil test its still not too late to move on. I would be tempted to send a written complaint and take it from there. Good luck Re: H**l*y customer service just gets worse and worse..... 19Jul 23, 2007 9:44 pm After being promised by the CSR team lead on Friday, I had decided to proceed with the tender appointment.
When I arrived, the person who was conducting the tender made it the point to highlight that I MUST sign the tender document on the spot else, I lose the keeping the initial price of the house I had placed a deposit on (the price of the house has since increased). The funny thing about this was that in the past 2 weeks not withstanding confirmation from the sales rep, the CSR and the CSR team lead; ALL who highlighted that I will not be FORCED to sign on the day of my tender. The letter from the company highlighting my tender appointment also clear states that I am given 7 days to schedule another tender appointment. Guess what? The person who handled the tender appointment said his department/section OVERRULES all what the others were saying. This coming from people in the SAME COMPANY mind you. I tried to bring up the point of what the rest (ie. sales rep, CSR, CSR team lead) was saying but this person wouldn't even let me finish and threatened to walk out of the appointment. I even tried bringing this up with his manager but he said he is in a meeting. Anyone else higher than his manager would be the directors and he said the directors would not be interested in meeting with me. The funny thing about this is that I personally would not want to waste anytime with the tender stage and get to building. And all I was asking was for 2 days grace to work out decisions because all my unanswered questions were left to the tender appointment and there was no way all that could be cramped within 3 hours. After the person who handled my tender appointment returned (I was left in the office for about 10-15 mins with no clue as to what was happening), he returned to finally say that 2 days is fine because I had initial expressed my concerns to the CSR team lead that my partner could not make it to the appointment (of which was a bunch of ******). My partner and I were present and we are greatly appalled. I still can't comprehend why a company like this would want to resort to this and then have to take back promises made. Re: H**l*y customer service just gets worse and worse..... 20Jul 23, 2007 10:01 pm kevin,
It's all a ploy to seize the upper hand. Until you sign, you have the upper hand. They want (actually need your business and others like you, otherwise they are out of business). I wouldn't sign until everything was to my satisfaction - price, incusions, colours, everything. If they are not interested then there are plenty of others lining up for my business. Once you sign, they have the upper hand. Every change - and they know they will be needed - is charged at inflated prices. Once you sign they've got you over a barrel. A friend of mine was charged about 5 times the going rate for a water thank since it was needed down the track to satisfy Basix. Then they hit rock and the charge was extortion. My suggestion. Organise everything and only then sign anything. You're in charge until you sign. Really. Cheers, Casa the conduit would need to be undamaged regardless of what network is in play. The conduit needs to be able to have fibre run through it. NBN and Opticomm are just… 4 2016 Does anyone have a suggestion for a good hydronic in slab heating speacialist who may be able to help me with an existing system and wether or not it may need a seperator… 0 3448 |