Browse Forums Building A New House 1 Aug 07, 2009 6:02 pm hi all, we were invited to attend the inspection organized by the builder. The ss did not greet us at all, did not acknowledge us at all, and did not even answer when asked, why are we here, and turned his back several, times after I spoke to him We waited for some time to be addressed, but after the inspector finished and got into his car to leave, the ss talked to him for 20 mins through the car window. We were not approached by anyone at all, so we left. Why we were asked to be present at all, to be totally ignored, it was obviously to annoy us , which i guess worked. We are currently drafting a letter of complaint about his arrogance, rudeness , and professional behaviour, to the manager. We were expecting a barrage of denials about poor workmanship, and code of practice justifications, but there was silence. We can't wait to get a copy of the report. Now the serious, less polite letters will start. BTW we also received today in the post, our flash drive, which was sent to the builder with pictures of some defects on it, we wont be using that drive any more, that's for sure . [img][IMG]http://i677.photobucket.com/albums/vv132/zaphod373/IMG_3265.jpg[/img] Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ [/img]
Re: ignorant ss during inspection 2Aug 07, 2009 6:11 pm Hi zaphod, your SS sounds similar to our CSC at head office of M-was very rude, arrogant and ignored me (would only speak to my partner), no introductions or anything. Luckily our SS is a lot better. They make out like you're doing them a favour by handing over a truckload of money! Very frustrating! Re: ignorant ss during inspection 3Aug 07, 2009 6:39 pm Jspitz are you building in Melbourne? Because your CSC sounds like ours but they only delt with me and not my partner. We are hoping the building process is much better. Just a weekly update would be nice!! Forum thread viewtopic.php?f=31&t=22300 Re: ignorant ss during inspection 4Aug 07, 2009 6:42 pm OMG..they killed your drive. How RUDE! I'd be so mad. Built Liberty 42 - Handover 26th Feb 2010 forum thread: https://forum.homeone.com.au/viewtopic.php?f=31&t=17243 Re: ignorant ss during inspection 5Aug 07, 2009 6:45 pm What is with the flash drive. Were they wanting to destroy the evidence or something. I hope your photos are backed up. Where is the case to the flash drive. That's disgusting. I can't believe the treatment some of these builders give people. I know this is going to start for me too as I haven't heard anything from my builder since I gave him the Independent Inspectors defect list a week and a half ago. Re: ignorant ss during inspection 6Aug 07, 2009 7:07 pm hi guys The case of the drive was intact, it had been opened and,,,,, well you know. I guess he is frustrated because he is wasting too much time fixing large problems, rather than inspecting work and rectifying before it progresses too far. He will be severely complained about. I doubt whether any action will be taken by his management. He has been acting like a jerk for a long time, according to friends who have built with the same idiots Re: ignorant ss during inspection 8Aug 07, 2009 9:48 pm ignoramous ignorector indeed!! very poor customer service! Threaten them all with A CURRENT AFFAIR, newspapers (esp the local ones) and any&everything you can possibly think of that's threatenable.Let 'em have it, i say! Re: ignorant ss during inspection 9Aug 08, 2009 10:27 am zaphod oh I suppose it could have been damaged in the post. I now recommend that you put pics on a cd. CD's can be broken easliy in the 'post' too. Print off hard copies and send them registered post. Re: ignorant ss during inspection 10Aug 08, 2009 4:34 pm Hi Penny77, yes we are building in Melbourne. After our meeting with our CSC my partner commented that she was one of the rudest people he had ever met and had no customer service skills whatsoever. I would think a lot of people would walk after speaking to this particular person-we came close-I was ringing other builders to see if we could get a similar house for around the same cost and we couldn't find anything else we liked at the time-so hung in there. Now the house is being built things are a lot better. Re: ignorant ss during inspection 11Aug 09, 2009 7:49 am /quote] we have just noticed that our $6000 spa is not being installed as per plan, or to manufacturers installation recommendations.The plumming for the drain is six inches out, so the spa doesn't reach the wall, unless it is removed, and the foundation is jackhammered up, and the drain pipe moved to accommodate. WHY DO THEY DO THIS/? Re: ignorant and rude ss during inspection 12Aug 09, 2009 3:50 pm here is our laundry sink. We paid extra for a small sink to allow for more benchtop. It is supposed to be above the cupboard on the left, to allow 2 laundry baskets in the other 2 cupboards. The plan shows the sink only above the cupboard on the left. They have mounted the sink in between 2 cupboards, so now we could only have 1 laundry basket in a cupboard and also less bench space. They will be redoing it to plan [img][IMG]http://i677.photobucket.com/albums/vv132/zaphod373/IMG_3240.jpg[/img] Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ [/img] i would suggest nothing is unreasonable for PCI. we did all sorts, including checking the hot water, checking all the GPO's had power, testing that the showers were… 9 98623 Just to makea point about this, an approach that some people have found sucessful in negotiating these rises down, Is to provide some workings to the builder, specifying… 4 81667 Can you give advice on how to get missing certificates needed for a form 21? Our bank requires us to provide one but we are missing 4 building certificates from our first… 3 71778 |