Anny, I sent an email to local office last week enquiring about our remaining issue (after they said when other things were rectified that they would be onto it asap..... 6 weeks ago ), no reply as yet, I am going to ring local office and if no response from that, I will ring head office.
Unfortunatley for us, we are in the country and head office is in the city, 8 hour round trip away,cant just walk in there