Browse Forums Building A New House 1 May 29, 2024 5:45 am Architectural Homes & Duplexes - specialising in custom designing homes to your budget Get a Free Onsite Consultation Today or send a PM for information, questions or advice. Re: I need the forum's help to find a new designer 3May 29, 2024 2:50 pm Architectural Homes & Duplexes - specialising in custom designing homes to your budget Get a Free Onsite Consultation Today or send a PM for information, questions or advice. Re: I need the forum's help to find a new designer 8Jul 09, 2024 3:57 am Architectural Homes & Duplexes - specialising in custom designing homes to your budget Get a Free Onsite Consultation Today or send a PM for information, questions or advice. Re: I need the forum's help to find a new designer 10Jul 10, 2024 3:31 pm Architectural Homes & Duplexes - specialising in custom designing homes to your budget Get a Free Onsite Consultation Today or send a PM for information, questions or advice. Re: I need the forum's help to find a new designer 12Jul 10, 2024 5:15 pm Architectural Homes & Duplexes - specialising in custom designing homes to your budget Get a Free Onsite Consultation Today or send a PM for information, questions or advice. Re: I need the forum's help to find a new designer 15Jul 15, 2024 4:49 am Architectural Homes & Duplexes - specialising in custom designing homes to your budget Get a Free Onsite Consultation Today or send a PM for information, questions or advice. Re: I need the forum's help to find a new designer 16Jul 15, 2024 2:50 pm Ashington Homes Infinite-justice Thanks for the question. I try and bring 100% transparency to this forum, and I had been avoiding saying anything negative about my previous designer publicly as I wish no harm to them, as over the years they have done some wonderful things for us. But seeing as you asked; In summary 3 things 1. Customer service 2. The quality of their drawings 3. Price. Whilst over the years they have done some great things, unfortunately they have also been awful at times, and it has now become a lottery for our clients as to which level of service they are going to get. ie the amazing company who does fantastic designs in a short period of time or a company who ignores calls and emails and puts projects on hold for months at a time because of errors in documentation. The inconsistency between them being great and smashing out plans and approvals on some projects to those where they produce nothing and fail to communicate and when you email, text or call on the slow projects we either get ignored or stonewalled or treated like we are imposing on their time and a being nuisance is astonishing. They have also been making significant mistakes in recent times on some plans and they take absolutely no accountability. We had several projects go on hold for extended periods in the last 12 months because of these errors. But then on the other hand they managed to find design solutions to really tricky problems on other projects. The only way I can describe it is like being in a relationship with someone who has bipolar. There are massively happy and wonderful times when your partner is on a high and then when they come down it is complete hell. And then the final nail in the coffin was that they significantly increased their prices on us a few months ago by roughly 50% and yet are offering one off new clients the old prices. A lot of my customers are in this forum so they will understand what I am saying. We offer new clients the opportunity to speak to our current or previous clients as a reference to make sure we are a good fit for each other, and the main negative feedback that I was getting was all about design. There are other parts of the business we are constantly working on as well but this was the main one. So yeah, we now have a new designer who is so far very good, although his engineer is trying to put OSD's in my projects and I need to retrain him. So not all perfect but so far the price and customer service are far better. Have a great week Simeon Thanks for the insight. Pretty surprised that anyone would do this to a regular customer. They are probably in a comfort zone with you for too long. Good of you always trying to find better and more competitively priced suppliers for your customers though, rather than descending to a lower level and joining them in ripping off what is likely to be your one off customers. 8 15339 4 9789 Hi there, We are currently building a veranda off the side of an existing Olympic shed. Does anyone have experience with fixing through corrugated wall sheets. I am… 0 8716 |