Browse Forums Building A New House Re: Disgruntled with Metricon and Pre-Site Manager process 22Jun 21, 2022 6:38 pm Egdissapointedowner Samz_Turra Looks like shaker cabinetry and possibly woodworks defect. Why would this happen from the sun? Perhaps humidity is a culprit? Where are you building? They claim it is from the strong sun A cabinet maker I spoke with said there's no way. The mitred edge needs to be re sealed, benchtop taken off. My building inspector agreed. Big mess. Another example of what metricon has become. Well good thing you got your inspectors checking everything. Get them to fix it and take photographic evidence On the positive side looks like you are closer to finishing off. I am miles behind. Re: Disgruntled with Metricon and Pre-Site Manager process 23Jun 21, 2022 7:51 pm Yep building with Metricon in Sydney. Just began lockup stage. I've been chasing them for the last 2 weeks to get the defects fixed as per my last inspectors report. So hard to get them to fix things its ridiculous. Re: Disgruntled with Metricon and Pre-Site Manager process 24Jul 08, 2022 12:17 pm Samz_Turra Yep building with Metricon in Sydney. Just began lockup stage. I've been chasing them for the last 2 weeks to get the defects fixed as per my last inspectors report. So hard to get them to fix things its ridiculous. Samz_Turra I feel your frustration, I used to manage a lot of these guys in that system and I struggled getting them to understand what quality construction looked like. The problem is that they have been in the project home system too long where low standards are accepted as being normal. Poor workmanship was accepted as just the way things were done. They even had a term for it, it was called "metriconising". I kid you not. I found trying to change that mindset as a near impossible task. Sorry to hear you are having the same struggle cheers Simeon Architectural Homes & Duplexes - specialising in custom designing homes to your budget Get a Free Onsite Consultation Today or send a PM for information, questions or advice. Re: Disgruntled with Metricon and Pre-Site Manager process 25Jul 08, 2022 12:28 pm haha "metriconising". Groupthink at its finest Dark matter scientist, can breathe underwater, mind reader and can freeze matter just by willing it. Trust me, its in my sig. Re: Disgruntled with Metricon and Pre-Site Manager process 26Jul 08, 2022 12:37 pm Noname haha "metriconising". Groupthink at its finest I swear to you that was a term used by the metricon lifers. Whenever I had a tanty about something to do with quality I would get " but we are just metriconising it" Used to frustrate the hell out of me Sorry I need to edit this to add more detail. This especially came from the drafting department, when as an example they would do a wall detail for cladding and it didnt comply with the James Hardie installation manual for flashing and waterproofing and I would try to get them to fix the plans and it was such a battle because Metricon have their own way of building and to hell with what James Hardie wants. Architectural Homes & Duplexes - specialising in custom designing homes to your budget Get a Free Onsite Consultation Today or send a PM for information, questions or advice. Re: Disgruntled with Metricon and Pre-Site Manager process 27Jul 08, 2022 10:36 pm In the news today, Metricon is selling off their displays trying to raise 65M In the last 12 months nearly 4000 companies went broke and 28% were related to construction In the future it's going to be hard to find a builder, and some are already finding they can't get anyone to quote. The future is here and it's nothing like the past. Foremost Building Expert in Australia,assisting with building problems/disputes, building stage inspections,pre-contract review advice for peace of mind 200 blogs http://www.buildingexpert.net.au/blog Re: Disgruntled with Metricon and Pre-Site Manager process 28Jul 09, 2022 11:12 am Selling displays homes off has always been a problem, the issue is builders/salesmen over inflate the display price when selling and under quote the price to potential new build clients. Most of the displays will be in new display villages where the salesman are spruiking "look at the quality ...Not the location and price!" -> lol, their bank valuations don't stack up The problems are the trades aren't going back to working for the old rates while the salesman and builders are driving Mercedes. A former top Queensland sales manager with the nation's largest home builder has sued his former employer for $588,000 claiming it ripped him off by underpaying his commissions. There was no transparency in the past, clients are much better informed these days and thanks can go to advertisers and experts on this forum Cheers Chris Designer,Engineer (Civil,Const & Envir),Builder,Concrete & Masonry Contract.Struct Repairs Re: Disgruntled with Metricon and Pre-Site Manager process 29Jul 10, 2022 10:28 am Assume all the Metricon display homes are mortgaged to the Commonwealth Bank, which has prudently determined they must be sold ASAP to reduce their own risk. And the Metricon CEO continually claims its all just "business as usual". Why would you believe anything that Metricon says now! Caveat Emptor. Re: Disgruntled with Metricon and Pre-Site Manager process 30Aug 10, 2022 9:37 am Ashington Homes I feel really bad for customers who get caught up in this, but the volume housing market is a ponzi scheme which needs a clean out, so whilst there will be short term pain, hopefully in the long term it is the medicine we need. Poor consumer protection for new home buyers has allowed builders who wish to do so (read greedy) to operate with Ponzi economics that encourage signing up more and more customers when knowing that doing so leads to more and more new start delays. If there is a hiccup like unexpected price increases and/or material shortages as has happened, the fragile Ponzi economics become stressed and we are seeing the results. I'm interested, have you taken time to study the coming disaster manifesting in China's construction and banking system? The domino effect of a twin collapse won't be pretty. 3in1 Supadiverta. Rainwater Harvesting Best Practice using syphonic drainage. Cleaner Neater Smarter Cheaper Supa Gutter Pumper. A low cost syphonic eaves gutter overflow solution. Re: Disgruntled with Metricon and Pre-Site Manager process 31May 03, 2023 7:00 pm timlavelle Hi All, I feel like I'm stuck, with no one to escalate to and no where to go. We signed our initial Contract with Metricon in May 2021. We've didn't start our Studio M appointments until March 2022 due to delay after delay after delay of Metricon taking weeks and months to adjust designs based on our meetings and taking months to send updated pricing. We're now in the Studio M process and they take 3+ weeks to get quotes/variations back to us. We spend hours correcting their mistakes. We spend hours commenting on their PDFs, inline, to make revisions easier... and they still take weeks to get back to us. I get no communication from our PSM for a week or more at a time. When I do hear back, I get the same rhetoric... I'll work on this ASAP... weeks go by and nothing. I am in utter shock that I have entered into a contract for $800K, and I am doing their job in the pre-site process. I am the one chasing for work to be completed. I am fixing their mistakes. I am in utter disbelief at the lack of Customer Experience from Metricon and they seem to not care whatsoever. I feel utterly helpless as I have no way to escalate above the PSM, nor does Metricon seem to care about escalations. I feel like Metricon knows they have us cornered and trapped and treat us like someone ordering a taco at a taco stand I'm at the point where I feel like walking away from the $35K put down and going to another builder. But if I do this, them I know it will be another year to get back to where we're at. As a first home builder and ready to invest to much... I can't believe how poor the experience is and how little the Builder seems to care. I work in Sales... if I treated a customer like Metricon treats us, I've have no customers. I'm so very disappointed in this experience and can't believe this is what $800K gets me. I just needed to vent I feel for you mate. Our journey so far with Metricon is as follows:
The overall experience during the build was been nothing but painful! Not once has the Site Manager ring us for the once a week update call - he is a nice guy but totally useless when it comes to give updates and is merely dictated by his manager (Construction Manager) who to schedule and when - in other words he is merely a "glorified coordinator" of tradies coming onsite. For some of the defects raised 8 months ago we are still to receive a formal proof that they have been fixed. Weekly emails and conversations to the Construction Manager gives the same answer "yes, I understand. I will get this to you and send you an email". But nothing ever happens and we are still waiting. With the recent inspection, we are now taking it to the next level and lodged a formal Notice of Dispute. We will see if that changes anything from their behaviour, and they can correct the defects with proof that they have been duly corrected. Same as you, we are extremely disgruntled with Metricon, and the whole experience of building a home with them. And we have family and friends building at the same time as us, and whilst delays seem to be an industry wide issue, the customer experience they have is nothing of the like we are having from Metricon. They should really get their act together if they wish to stay in business... Re: Disgruntled with Metricon and Pre-Site Manager process 32May 04, 2023 8:13 pm We are also in the same situation too. Building has commenced on January 2022 and still to this date PC seems to be getting pushed further and further. We have expressed our concerns with Metricon regarding many issues of our home that is being built, but they don't seem to care. I have had work colleagues that had their homes completed Metricon during the initial COVID lockdown within 6 months or less. We have had neighbours with other builders that have started 3-4 months after us and have completed their build before Christmas 2022. At this stage I would stay away from Metricon. Re: Disgruntled with Metricon and Pre-Site Manager process 33May 05, 2023 7:13 pm timlavelle Hi All, I feel like I'm stuck, with no one to escalate to and no where to go. We signed our initial Contract with Metricon in May 2021. We've didn't start our Studio M appointments until March 2022 due to delay after delay after delay of Metricon taking weeks and months to adjust designs based on our meetings and taking months to send updated pricing. We're now in the Studio M process and they take 3+ weeks to get quotes/variations back to us. We spend hours correcting their mistakes. We spend hours commenting on their PDFs, inline, to make revisions easier... and they still take weeks to get back to us. I get no communication from our PSM for a week or more at a time. When I do hear back, I get the same rhetoric... I'll work on this ASAP... weeks go by and nothing. I am in utter shock that I have entered into a contract for $800K, and I am doing their job in the pre-site process. I am the one chasing for work to be completed. I am fixing their mistakes. I am in utter disbelief at the lack of Customer Experience from Metricon and they seem to not care whatsoever. I feel utterly helpless as I have no way to escalate above the PSM, nor does Metricon seem to care about escalations. I feel like Metricon knows they have us cornered and trapped and treat us like someone ordering a taco at a taco stand I'm at the point where I feel like walking away from the $35K put down and going to another builder. But if I do this, them I know it will be another year to get back to where we're at. As a first home builder and ready to invest to much... I can't believe how poor the experience is and how little the Builder seems to care. I work in Sales... if I treated a customer like Metricon treats us, I've have no customers. I'm so very disappointed in this experience and can't believe this is what $800K gets me. I just needed to vent Absolutely identical experience with our Builder #4 that we ended up walking away from and lost $30K of our $35K deposit. Very glad we did, and now at Lockup Stage with our new builder. Once they have your deposit and signed contract, you operate on their schedule, at their chosen time, and by their process. They know you have no recourse except to walk away (besides whatever your contract says). Don't expect it to get any better once construction starts. If you stick with them, you will eventually get a house of some sort of quality (again, depending on your contract), and you can then decide to live in it or sell it. My partner certainly wishes we hadn't built, and instead bought existing. Re: Disgruntled with Metricon and Pre-Site Manager process 34May 06, 2023 7:29 am Just for those wondering, we cancelled our contract with Metricon and got $30K of our $35K deposit back. We went with a different builder and are well on our way in the build. Re: Disgruntled with Metricon and Pre-Site Manager process 35Jul 04, 2023 1:14 pm Hello, I am too in a very long, delayed build. Can I ask was it hard to find another builder to take over the existing works? Also did your contract price change by going with someone new, and if so were you able to redeem the difference from the first builder? Re: Disgruntled with Metricon and Pre-Site Manager process 36Jul 05, 2023 9:28 am Buildinglife Hello, I am too in a very long, delayed build. Can I ask was it hard to find another builder to take over the existing works? Also did your contract price change by going with someone new, and if so were you able to redeem the difference from the first builder? existing works? no my friend, if the work has begun, you are stuck short of a major breach of contract. At which the cost to fight to cancel and have anothe rbuilder to pick up will be astronomically expensive, if even possible at all in this climate.. The poster above cancelled contracts before the works started. If you need to pay for a project manager you would be well advised to just engage a builder who would take full responsibility for the build. As opposed to you OB where… 5 15023 Thanks very much! And would the landscaper/contractor generally involve the engineer or is that something the client would do? Thanks for your help 2 9938 Just to makea point about this, an approach that some people have found sucessful in negotiating these rises down, Is to provide some workings to the builder, specifying… 4 81560 |