Browse Forums Building A New House Re: And Southies are done....with EDEN BRAE!! 372Jan 29, 2009 12:48 pm Southies,
If the site supervisor continues with the 'this is standard' rubbish, call your CSR and ask to speak to Doug Westerway (assuming Doug is still there). Explain the issue calmly and he'll probably go out, visit your build and then talk to you about how it will be rectified. Cheers. Jamie Re: And Southies are done....with EDEN BRAE!! 373Jan 29, 2009 1:11 pm ![]() Southies, If the site supervisor continues with the 'this is standard' rubbish, call your CSR and ask to speak to Doug Westerway (assuming Doug is still there). Explain the issue calmly and he'll probably go out, visit your build and then talk to you about how it will be rectified. Cheers. Jamie Thanks Jamie for that ! We emailed our list of issues regarding the frame & floor last week to our SS, our Construction Manager & our CSR. WE have only heard bakc from our SS who gave us the 'this is standard' spiel. We will give them until the end of the week to come back to us. Jamie, do you think we should then contact our consutrctoin manager or Doug Westerway instead ? Where is he in the EB foodchain ? Built the Eden Brae Cambridge 34 Family with Boston Corner Facade Re: And Southies are done....with EDEN BRAE!! 374Jan 29, 2009 4:53 pm Southies,
I just learned about your timber floor upstairs. Why would they install it this early? Isn't it that they should only put in floor boards and lay the timber floors after walls are painted? (sorry, i'm still novice when it comes to building, even after we built our house). If I were you, I would go to the CM or higher. What we did, when our SS refused to fix the issues that our inspector reported,was to get the contact details (from our builder's receptionist) of a CSR handling complaints and email her our issues. She then forwarded our complaint to the BM (bldg mgr) and we all met here (with the CM and SS)! Good luck and hope they sort it out soon! ----------------------------------------------------------------------------------------- Built the Nevada 42 Next project - landscaping! Re: And Southies are done....with EDEN BRAE!! 376Jan 29, 2009 5:21 pm Hi Southies,
We had the same problem with our flooring and frame. In fact, the rain has cause one of the support frame above the window to sag so much it was hitting the window frame! I still disagree with the way they "fixed"it! It doesn't matter that they screw in the floorboards, after they sand it down, the tops of the screw or nails are gone. DH spent the night screwing down all the boards after handover. We don't want squeky floors at all. Have you considered getting an independent inspection of the frame and floors? Maybe EB is expanding so quickly, it is letting the customer service side slide a bit? Re: And Southies are done....with EDEN BRAE!! 377Jan 29, 2009 5:29 pm VJ, they aren't timber floorboards, but the particle board flooring that goes under carpet. Thanks, we hope it gets sorted properly also ![]() Brittany, we think that it was an honest mistake during handover from our 1st SS to his replacement. Mistakes happen - we understand that. But mistakes need to be recognised & then rectified asap. Sammy, we'll wait for EB's response before we do anything else. We want to give them the chance to do the right thing. We're hoping that they will back up their advertised claims of great customer service with the appropriate action. Built the Eden Brae Cambridge 34 Family with Boston Corner Facade Re: And Southies are done....with EDEN BRAE!! 379Jan 29, 2009 8:03 pm Wouldn't have a clue bel ![]() Don't like to be too negative about them. After all they need to be given a chance to get things right, just like anyone else. Fingers crossed ![]() Built the Eden Brae Cambridge 34 Family with Boston Corner Facade Re: And Southies are done....with EDEN BRAE!! 380Jan 30, 2009 9:26 am Fair enough Southies. Hope they will come up with something soon. Keep us updated. But remember to screw them in after handover. I think there was an old link on that somewhere? I built with EB back on 2009. Check out this thread on this forum. viewtopic.php?f=31&t=12911&p=154061#p154061 I can't speak for recent expericience however, we had no… 1 25094 ![]() I ended up refusing him to pay to fix HIS mistake. I paid money to fix just one ceiling, that too was overpriced but had no choice I shared my build story on another… 2 7728 |