Biggest disappointment was the quality of the internal wall finish - lots and lots of lumps and bumps but the painters just painted it as it was instead of stopping to fix it there and then. They are now as I type going around and filling and sanding those areas but it is a thorough PITA as I have had to clear out as much stuff as possible and put it into one of the bedrooms and dust and dirt is everywhere. I'm going to repaint the walls myself as the matt finish is crap and marks so, so easily... yes it's easier to touch up than low sheen but you can't touch it or wash it at all or it marks. So if you can upgrade your paint to washable low sheen strongly recommend you do so.
On the whole though I have found Fairmont very accommodating, they met the promised completion date and have not hesitated to fix any issues I have found so far.
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