how helpful is your csc... rate 1 to 10...

damo · May 02, 2008 10:28 am

3timesbuilda

We have a site supervisor who promises things that are not going to happen but other than that Nada :!:

you've got one of those too? :lol:

Rachelle · May 02, 2008 10:35 am

I have no complaints at all, she answers emails promptly and seems to be trying her best keep additional costs (eg inclusions and additions) down.

jamiet · May 02, 2008 3:59 pm

I find the main problem with the CSR and S/S model is these people have no power to make decisions. When I built with a smaller custom builder, I was dealing direct with one of company directors and all issues are much easier to solve.

I also get the feeling the S/S may be incentivised on building under a particular cost budget and building a certain volume of homes per year, which is why they don't want to fix things.

sofar_sogood · May 02, 2008 9:29 pm

PD offer a great service with its experienced and knowledgable CSA's, if they can't answer it the SS can. PD Lifestyle know there stuff and the journey is easier because of it.

to_do_list · May 02, 2008 9:43 pm

3timesbuilda

What is a CSR? :shock:

We have a site supervisor who promises things that are not going to happen but other than that Nada :!:

But the house is cheap...

Customer Service Representative I'd say....sounds like a way to segregate the site supervisor from the customer unlike the "good old days"....bit like when you used to be able to talk to someone with dirty hands when you got your car serviced rather than a mouthpiece in a suit......

DeeElle · May 02, 2008 11:58 pm

10/10 so far.

Same for the builder.

Eager · May 03, 2008 9:57 pm

Our experience with M3tricon - out of their Traralgon office.

Sales rep 7/10
CSR 8/10
SS 8/10
Suppliers 4/10
Builders 9/10 so far, part way thru bricking.

At this stage I would recommend them.